Business of Tech: Daily MSP News & IT Services Analysis

Three things to know today

00:00 The Future of Cybersecurity: vCISO Services Expected to Soar by 480% Among MSPs and MSSPs

03:16 Workforce Reskilling for AI Adoption Leads to 15% Revenue Growth: IBM Institute Report

06:54 Microsoft's Strategic Move with Databricks: Positioning Azure as the Go-To Cloud for AI

This is the Business of Tech.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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Three things to know today

00:00 Understanding Inflation, Wages, and E-Commerce Trends: A Comprehensive Analysis Across the U.S., UK, and China

04:43 Decoding the MSP: Canalys Unveils True Landscape of Managed Services in 2023 Report

06:54 AI-Generated Artwork Cannot Be Copyrighted, US Judge Rules in Landmark Decision

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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Vijay Balasubramaniyan is Co-Founder, CEO & CTO of Pindrop. He’s held various engineering and research roles with Google, Siemens, IBM Research and Intel.

Vijay holds patents in VoIP security and scalability and he frequently speaks on phone fraud threats at technical conferences, including RSA, Black Hat, FS-ISAC, CCS and ICDCS. Vijay earned a PhD in Computer Science from Georgia Institute of Technology. His PhD thesis was on telecommunications security.

00:00 Introduction

01:04 What is voice security?
03:26 Deep fake attacks against call centers
06:44 Protecting against voice attacks
09:09 How good is the tech?
12:15 How good are the criminals?
15:01 The challenge of humans being helpful
17:09 What size should protect against voice attacks?
21:04 Predicting the speed of the space

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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Three things to know today

00:00 CISA’s Plan to Enhance RMM Security with Industry Collaboration

03:07 Generative AI Hits the Peak of Inflated Expectations: Gartner's 2023 Hype Cycle

06:11 A Rapid Fire Analysis of AI Adoption across Enterprise, Finance, Retail, and More

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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Two things to know today

00:00 CRM Everywhere but Satisfaction Nowhere: A Study on Adoption Across Industries

03:31 80% of Executives Regret Return-to-Office Strategy Due to Lack of Data

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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Three things to know today

00:00 U.S. Small Business Market Grows in Q2 2023: Business Acquisitions Up 8%, Sale Prices Down 14%

03:40 The Precedent Setting Case Over AI-Powered Hiring Discrimination

04:42 Workplace Culture, Not Personal Issues, Main Reason Professional Women Leave Jobs, Study Finds

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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Two things to know today

00:00 NIST Releases Draft Update to Cybersecurity Framework, Adding a 'Govern' Pillar

03:41 SaaS Companies Face Growth Challenges as Net Retention Rate Slips

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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Three things to know today

00:00 Consultants Lead in Profitable Opportunities: AI, Security, and Unified Workspace

03:55 Innovation or Risk? Generative AI Tools Like ChatGPT in the Workplace

07:13 CDW and Apple Expand Partnership to Bring Apple Business Essentials to Small Businesses

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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Caden Braly, the visionary CEO of AgentsTech, embarked on a transformative journey driven by a passion for technology and a desire to revolutionize the insurance industry. The seeds of this groundbreaking venture were sown during an eye-opening experience at an insurance training conference.

As Caden attended a conference hosted by a carrier, he couldn't help but notice a stark contrast between his own brokerage and larger firms. While smaller brokerages like his own were relatively up-to-date with modern software solutions, many larger counterparts seemed stuck in the past, struggling with outdated technologies to solve their business problems.

This realization struck a chord with Caden, inspiring him to embark on a mission to bridge the gap between insurance brokers and innovative insurtech companies. Recognizing the immense potential for improvement and efficiency within the industry, Caden founded AgentsTech, a platform designed to connect insurance brokers with the cutting-edge solutions they desperately needed.

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

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Three things to know today

00:00 Service Leadership Report Reveals 16.7% Annual Revenue Increase and $7.5mm Stock Value Uptick over Five Years

04:38 Tech Partners with Biden Administration in AI Cyber Challenge

06:24 American Workers Taking Fewer Vacations: A Drop from 3.3% to 1.7% Since 1980

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About Business of Tech: The daily MSP news and analysis podcast for managed service providers and IT services leaders. Host Dave Sobel covers AI for MSPs, MSP pricing and profitability, MSP M&A and private equity, vendor partner programs, MSP cybersecurity and liability, and MSP operations — and answers the question every story raises: Why do we care? Produced by MSP Radio.

MSP Radio is supported by our partners:

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Supporting the IT services community through insights, analysis, and transparency.

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