My guest today is Karen Kennedy.  She is the CEO of Insights to Growth and a Certified Partner for The Predictive Index. Karen’s corporate career spanned 25 years between Compaq, Hewlett-Packard and Dun & Bradstreet, leading sales teams with quotas up to $6.2 BILLION! CEOs call Karen when they need help optimizing their workforce.  She is going to talk to us today about the importance of understanding who and “what” is needed, to get the right person in the right seat at the right time.

For more information about Insights to Growth and Karen:

Insights to Growth Website

Insights to Growth on Facebook

Insights to Growth on Twitter

Karen on LinkedIn

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In 2004 Dominic and Claire Taddei set-up Clear Mortgage Solutions (CMS) creating what is, today, one of Scotland’s leading mortgage and protection brokers. In 2016 they sought an equally motivated and ambitious partner to match their rapid growth and made the strategic decision to enter into a joint venture with Mortgage Advice Bureau (MAB).

By building on their attentiveness towards the development of people, they are able to support clients through one of the most significant purchases in their lifetime.

There are a few specific areas of focus that are lived throughout this company every day.  They make growth inevitable. Firstly, all advisers go through a 13-week training program, something unique in this industry. Secondly, we position culture and staff development at the forefront of our growth plans. Thirdly, our social and charity committee is focused on regular employee engagement - where we participate in sport, dinners and charity events. Lastly, we put a big focus on transparent internal communications to ensure all staff are engaged.

You’ll discover the values of MAB:

• No stone unturned
• Never give up
• Embrace the challenge of change
• Striving for perfection in everything we do
• Enjoy the journey

For more information about MAB and Dominic Taddei:

Mortgage Advice Bureau Website

Mortgage Advice Bureau on Twitter                                                                                                                                                     

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Scott Moorehead, the CEO of TCC Verizon, hired Ryan McCarty to help create a Culture of Good.  What the duo began as a powerful movement has grown into a business teaching other companies that inspired employees to ignite positive change in the world and impact your bottom line positively.

Imagine how engaged employees would be if they were given the permission to care about not just their job, but also their fellow employees, customers and the cause they are most passionate about in life? What would it be like if employees got the chance to make positive changes in the world around them on a daily basis while they did their job? Or, to put that another way, what would happen if people were given the chance to bring their souls to work every day?

Ryan will share how that can happen and what results you can expect.  

For more information about Culture of Good and Ryan McCarty:

Culture of Good Website

Culture of Good on Facebook

Ryan McCarthy on LinkedIn

Book - Build A Culture of Good

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What’s so important about an employee life cycle?  

Ashley has spent decades improving the workforce with trust, teamwork and fairness.  He is all about creating a workplace environment where the needs of the humans are always held in the highest esteem.  

His idea of Town Hall Meetings stops deadly rumors from being spread.

Ashley has an uncanny way of deliberately finding out how to serve individuals in unique ways.  It works.

Since this recording, my guest, Ashley Winnett, has been named Director of Global Talent Acquisition for GM.  That is validation that his ideas and actions for employee engagement work.

For more information about Holden – GM Australia:

Holden - GM Australia Website

Holden - GM Australia on Twitter

Holden - GM Australia on YouTube

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This episode is about Passion, productivity, people and performance, Debbie Petersons four pillars of Clarity.  

Debbie Peterson is a 30-year corporate veteran and mindset strategist whose research and experience created her passion for the power thoughts. Through speaking, training, and coaching, she helps professionals discover their best practices for elevating their game and reaching their potential. She is a certified trainer of NLP, a professional member of the National Speakers Association, and chases sunshine with the two loves of her life, Ernie, a beagle and her husband, Tom.

Interview Links & Other Resources

Debbie's Website

Debbie on LinkedIn

Debbie on Twitter

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Janice Mazzallo has more than 25 years of human resource management experience and joined PeoplesBank in 2005. During her tenure at the bank, she helped plan and implement a culture shift to improve employee engagement, impact on the community and the overall performance of the organization.

Today, its High-Performance Culture has made PeoplesBank the largest community bank in its market and earned it repeated recognition as one of the best employers in the Commonwealth of Massachusetts. The Boston Globe has named PeoplesBank a “Top Place to Work” six times in a row, the Massachusetts Chamber has honored the bank twice as an “Employer of Choice,” and the Boston Business Journal has named the bank a “Top Corporate Charitable Contributor” for ten consecutive years.

You’ll discover:

• Environments where people were first
• How profitability comes from a cultural shift
• Engagement through the transparency of surveys
• The importance of everyone knowing their roles
• New ideas of onboarding

For more information about Janice and PeoplesBank:

People's Bank Website

PeoplesBank on Facebook

Peoples Bank on Twitter

Janice on LInkedIn

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This podcast is fun, informative and heartfelt.  Lou is a wonderful human being who understands that success comes from connections.  He shares his idea of S.A.F.E. Learn the importance of the super why, authenticity, the fearless mindset and empathy when creating connections that matter.  

You’ll discover:

• How to get your connection muscle into shape
• About S.A.F.E.
• The meaning of Empathy
• Fearless mindset; moving from fear to courage
• Authenticity; open, honest and coming from the heart
• To find out your Super why

Interview Links & Other Resources

Lou’s website

Lou on Twitter

Lou on Facebook

Lou on LinkedIn

Book:  Master the Art of Connection

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My guest today is Garry Ridge. He joined WD-40 in 1987 and became its CEO ten years later.  WD-40 Company is a global marketing organization dedicated to creating positive lasting memories by developing and selling products that solve problems in workshops, factories and homes around the world.

A native of Australia, Garry is passionate about the learning and empowering organizational culture he has helped establish at the WD-40 Company. His vision and leadership have positively impacted the WD-40 Company in both measurable and immeasurable ways.

Listen for the keys to creating a successful tribe.

You’ll discover:

• How to create purposeful passionate people
• The power of belonging
• Caring can be tough-minded and tender-hearted
• The magic potion of Care, Candor, Accountability and Responsibility
• The WD40 Maniac Pledge
• Attributes of a tribe that create a great culture

For more information about Dov:

WD-40 Website

Garry on LinkedIn

Garry on Twitter

Soul Sucking CEO

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Adam Toporek is an internationally-recognized customer experience expert. Adam helps organizations transform their relationships with their customers through better strategy, training, and communication. He is the author of Be Your Customer's Hero and the co-host of the Crack the Customer Code podcast. My favorite statement in this episode is when Adam said, “You’re not responsible for someone else’s emotional state.”  We all have enough to take care of in our own lives. Follow Adam as he explains his 3 S’s - Soothe the Psyche, Solve the Screw-up, Set-up the Success.

A great episode and fun!

You’ll discover:

• How you treat customers is who you are as a person
• Skill set to deal with challenging situations
• Understanding customer emotion
• What is the Amygdala hijack?
• The difference between being and acting like
• The importance of depersonalization and how it effects communication
• The peek-end rule

Interview Links & Other Resources

Mere Mortals Unite on C-Suite Radio

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Sheryl Simmons is Chief Human Resources Officer at Maestro Health, as well as being an industry speaker providing subject matter expertise to HR groups and industries throughout the U.S. She is smart and witty. More importantly she truly cares about each and every individual in Maestro’s workforce and the people they serve. They focus on finding and hiring the best talent – and an amazing percentage of that talent is female. Gender, race, religion, sexual orientation – none of it matters here. If you have rock star-level talent, Sheryl wants you on our team regardless of what bathroom door you choose.  She considers it a privilege to change lives every day.

You’ll discover:

• How mindset makes a significant difference
• The importance of sharing the stories
• The impact of the Rob and Sheryl Show
• What it means to truly care
• The marriage of tech and customer care
• How to curate your workforce

For more information about Sheryl & Maestro Health:

Maestro Health Website

Sheryl on Twitter

Maestro Health on Twitter

Sheryl on LinkedIn

Businesses That Care on C-Suite Radio

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