The Society for Human Resource Management (SHRM) is the world’s largest HR professional society, representing 300,000 members in more than 165 countries. For nearly seven decades, the Society has been the leading provider of resources serving the needs of HR professionals and advancing the practice of human resource management. That is a huge responsibility.  Emily M. Dickens, SHRM’s Chief of Staff shares their Guiding Principles with us and a peek into the future of SHRM.

SHRM Guiding Principles:

• Bold Purpose
• Excellence & Accountability
• Flexibility & Agility
• Smart & Curious
• Collaborative Openness

For more information about Emily & SHRM:

SHRM's Website

SHRM on Twitter

Emily on LinkedIn

SHRM on Facebook

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Brian Moak is the owner of HEART Certified Auto Care.  HEART stands for Helping Everyone Achieve Reliable Transportation.  His way of doing business has earned him a 99% retention rate. Brian lives by the “two customer” mantra – one that walks through the front door, and one that walks through the back door to clock in.

Their mission statement says it all, “Grow deliberately. Balance ambition with understanding. Revolutionize the norm. Embrace the unexpected. Always look beyond what you see. Never count on a silver bullet. Get involved. Listen to understand and share with transparency. Stay true to who you are. Inspire through integrity. Live your values – they are your foundation. Hold others accountable, and provide the necessary tools to thrive. Continuously adapt. Seek the honesty in hardship and learn from your mistakes. Own your actions. Trade expectations for appreciation. Believe. Lead from your heart.”

For more information about Brian and HEART:

HEART Certified Auto Care website

HEART on Facebook

HEART on Twitter

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Sheila Anderson is an image and impression management expert.  Sheila is driven to empower corporate professionals across the globe on strategic visibility. Her exceptional talent benefits executives and notables at any level, polishing all facets of their personal brand. Through her own personal experience, Sheila Anderson was drawn to the influence of impression management.

As a Certified Universal Style System Consultant, through Alyce Parson, Sheila has successfully cultivated her own unique style. She is the author of I.C.U., The Comprehensive Guide to Breathing Life Back Into Your Personal Brand.

For more information about Sheila Anderson:

Sheila Anderson's WebsiteSheila on TwitterSheila on LinkedInSheila on Instagram

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My guest today is Dom Perry, Vice President of PeopleWorks for Chili’s Grill & Bar. From talent acquisition to team member engagement, Dom leads the way to put their people first and foster a culture of family to over 60,000 team members.  

Dom came up through the ranks starting as a Senior Training Specialist for the Parent company, Brinker International.  As he rose through the company his passion for acquiring and training Chiliheads, as they’re known, was apparent, which led to his current position.  

I am eager to learn his secrets in keeping employees engaged in an industry that normally sees tremendous turnover.  

For more information about Chili’s Grill & Bar:

Chili's Website

Chili's on Twitter

Chili's on Instagram

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Eddie Turner is known as The Leadership Excelerator™, and has been described as “The Consummate Friendly Professional.” I couldn’t agree more.

I wanted to have Eddie as my guest today to talk about a skill he has that I think has been forgotten in the corporate world, the art of facilitation.

I thought this would be a good time to talk about this and remind you that conversations like this assist teams to work together at a higher level.  From a culture standpoint, the positive benefits are many including higher engagement.

Eddie discusses the process of facilitation and it’s benefits of PACE:

• Presence
• Assessment
• Communication, Control, Consistency
• Engagement

For more information about Eddie:

Eddie Turner's Website

Eddie on LinkedIn

Eddie on Twitter

Eddie on Youtube

140 Simple Messages to Guide Emerging Leaders on Amazon

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Lee Caraher is the CEO of Double Forte PR & Digital Marketing.  As an acclaimed communication strategist, she’s known for her practical solutions to big problems.

Lee has a reputation for building cohesive, high producing teams who have fun together at the same time. She is a straight talker who doesn't hold too many punches, although she does her best to be pleasant about it. Her big laugh and sense of humor have gotten her out of a lot of trouble.  

Her latest book, The Boomerang Principle is about how to inspire lifetime loyalty from your employees.  That concept is not only about their time with your company. That alone makes her a perfect fit for this podcast.  

For more information about Double Forte and Lee Caraher:

Double Forte Website

Lee Caraher Website

Lee Caraher on LinkedIn

Lee Caraher on Twitter

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The Wall Street Journal ranks Daniel Goleman as one of the 10 most influential business thinkers.  His 1998 article, What Makes a Leader? remains one of the two most requested reprint in the history of Harvard Business Review.  In 2012, Daniel, wrote the #1 Bestseller, Emotional Intelligence. It introduced a whole new way to look at relationships and leadership.

Daniel’s newest creation, along with some of his bright and gifted friends, is the Building Blocks of Emotional Intelligence.  These 12 primers are evidenced-based competencies for a unique type of leadership.

For more information about Daniel:

Daniel's Website

Daniel on Twitter

Daniel on LinkedIn

Daniel on Facebook

Emotional Intelligence Coaching Certification

Apply and receive Free Book

Building Blocks of Emotional Intelligence

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Meet Traci Fenton, President of WorldBlu.  Her philosophy for leaders is to live, lead and work in freedom instead of fear and control in the workplace.  Traci has developed the Freedom At Work method to assist companies to create a more adaptable, productive and award winning culture.  From Forbes to NPR she has made her presence known. She actually received an award for outstanding results in shaping the world.  Now she is on Businesses that Care sharing her entire method framework.

For more information about Traci:

WorldBlu Website

Traci on Twitter

WorldBlu on Twitter

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CONRIC PR & Marketing provides companies with comprehensive marketing support.  The company is very community-minded and believes in service above self. Over the past 5-years they have donated $500,000 in services and dollars back to the community they serve.  Listen to how Connie and her team listen and stay aware of themselves and the world around them.

For more information about Conric and Connie:

Conric's website

Conric on Twitter

Connie on Twitter

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My guest is, Melissa Agnes.  Her brain is always finding ways to mitigate an issue.  She understands that to build brand invincibility you must be crisis ready.  She is a leading authority on crisis preparedness, reputation management and brand protection. The whole concept of being crisis ready is cultural. A culture that puts people above process and bottom line, that trains employees on how to proactively build trust, identify and assess real-time risk, and respond in a way that increases credibility in and brand equity for the organization.

For more information about Melissa:

Melissa's Website

Melissa on LinkedIn

Melissa on Twitter

Melissa on Youtube

Melissa's book on being Crisis Ready

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