In the lead-up to the Times Higher Education Awards 2023, for this episode, we talk to two winners from last year, both of whom share their advice, insights and best practice for engaging the public. King’s College London and health science company Zoe won the award for Outstanding Marketing/Communications Team for the Covid Symptom Study app. Tanya Wood, talks about the agile methods the team used to communicate the science in real time in a way that saw millions sign up for the app and impacted UK Covid policy. Hugo Bowles joins us to explain the Dickens Code, an ongoing project in which he and principal investigator Claire Wood, of the University of Leicester, enlisted the global public to unravel the mysteries of Charles Dickens shorthand.