Candour Communication Podcast

2:20 - be aware of how your actions impact your brand.

4:02 - what is brand storytelling?

5:21 - do people perceive us in the way we want to come across?

10:46 - stories give depth and meaning to what you stand for.

13:04 - we remember stories better than facts.

17:22 - why emotion is important in business.

20:52 - stories motivate people more than KPI's.

23:28 - it's easier to change someone's mind through stories than facts.

29:25 - why are we reluctant to share stories when they are so powerful?

31:43 - telling stories require courage.

33:40 - being too vulnerable with the stories you tell.

36:55 - Gabrielle's story of starting a business to teach companies how to communicate through stories.

45:44 - how to tell stories in business to make a point.

50:03 - but I don't have any stories to tell.

57:25 - jargon free Fridays.

01:00:40 - why do we use jargon?

01:04:04 - how to get in touch with Gabrielle.

You can find more detailed show notes with links to references at: https://candourpodcast.com/gabrielle-dolan/

2:06 - what is mediation?

5:00 - misaligned interests aren't always the problem.

7:30 - what drives Catherine to do mediation.

9:50 - examples of mediation.

14:11 - getting sceptics to buy in.

17:28 - building rapport and trust.

18:30 - managing your own emotions.

21:44 - empathy vs ruinous empathy.

30:07 - negotiation and tactical empathy.

33:35 - what outcome do we want from conflict?

36:45 - conflict avoidance.

41:05 - proactive conflict management.

44:13 - how can we get beneath the surface to to real issues?

46:11 - Why? is a dangerous question to ask.

47:30 - importance of silence in communication.

51:34 - get in touch Catherine.

You can find more detailed show notes with links to references at: https://candourpodcast.com/catherine-davidson

In this episode we discuss topics like depression, alcoholism, eating disorders and suicide. This conversation is not for little ears and if these topics may be triggers for you, please use your discretion.

1:42 - normal childhood until mental health issues started.

6:48 - coping with depression and bulimia

7:47 - responding as a parent.

11:48 - alcohol seemed to fix all the problems.

13:08 - we don't see people's internal battles.

15:11 - alcohol became a problem.

17:59 - empathising with your kids.

24:21 - fixing people.

28:12 - emotions are data points not directives.

30:28 - what caused Ashley to turn her life around.

34:48 - how relationships changed after opening up.

41:40 - change starts with figuring out intentions.

44:43 - helping someone caught in addiction and mental health problems.

48:02 - how to support someone without enabling them.

57:50 - when someone feels like the world would be better off without them.

1:06:15 - role of humour in mental health.

1:10:32 - get in touch with Ashley.

More detailed show notes with links to references can be found at: https://candourpodcast.com/ashley-kesner/

2:54 - why should everyone care about sales?

4:06 - Too honest to be in sales?

6:16 - difference between manipulation and influence.

8:05 - who you are is more important than what you do.

9:55 - success at home and at work requires making the right choices.

15:50 - money did not make Steve happy.

18:05 - approach to parenting that led to close relationship with grown up kids.

22:27 - tough love vs nurturing.

25:52 - systemising relationship building.

28:29 - your network is your net worth.

30:31 - words matter: "visit, fit, value".

34:18 - the perfect visit of a prospect: be more interested than interesting.

39:14 - Too busy to build relationships?

41:04 - dealing with rejection and disappointment.

43:08 - sustaining your energy.

47:00 - positivity vs being open about challenges.

51:02 - board of advisors for your life.

52:47 - finding mentors.

56:40 - connect with Steve.

More detailed show notes with links to references can be found at: https://candourpodcast.com/steve-nudelberg/

1:59 - transition into first leadership role.

4:19 - collaborative vs dictatorial leadership style.

5:45 - being promoted above peers.

7:9 - impact of retreat on strained relationship.

13:19 - importance of being aligned with goals

22:45 - giving feedback.

27:50 - gaslighting. dealing with people who deny making mistakes.

31:10 - encouraging open conversations and feedback from subordinates.

34:51 - balancing vulnerability and over-sharing.

38:5 - wearing your weakness as armour.

40:10 - importance of transparent communication.

41:3 - transparent financials: making salaries public to everyone.

46:51 - impact of transparency in personal life.

52:28 - introverted attention seeker: adapting natural style.

56:23 - get in touch with Stanley.

More detailed show notes with links to references can be found at: https://candourpodcast.com/stanley-henry/

2:03 - Being a HOT human.

2:57 - being honest and avoiding sugar coating.

5:18 - actions speak louder than words.

6:48 - perfectionism gets in the way of being a HOT human.

10:02 - being real.

15:00 - navigating shame and disappointed expectations.

17:31 - build character not perfection.

19:53 - improving communication is essential for marriage.

23:43 - family CEO meeting.

28:48 - creating work cultures where people feel safe to be open.

31:38 - impact of stress on performance.

36:21 - how to have better conversations when our ego feels threatened.

40:38 - unsaid expectations causes conflict.

44:04 - mental fitness.

50:05 - identifying our emotions.

54:34 - creating culture of emotional intelligence.

57:05 - get in touch with Emily.

More detailed show notes with links to references can be found at: https://candourpodcast.com/emily-elrod/

2:00 - stood out as a cricketer because of hard work.

3:15 - pushing through the pain to succeed.

5:01 - the answer is not working harder and longer.

8:39 - how rhythm effect impacts relationships.

12:05 - energy and time wasted through in-fighting.

12:41 - unexpected effect of resentment.

16:06 - leadership as a technical skill.

19:37 - process for better meetings.

20:17 - return on effort.

24:46 - why is it difficult to stop working harder.

26:39 - how do we get out of the busy trap?

29:42 - giving better feedback.

32:20 - examples of investing time instead of spending time.

36:43 - feedback vs hurting someone's feelings.

41:25 - example of giving feedback.

44:38 - the courage to speak up.

49:32 - practice is key.

52:30 - busy lazy.

54:52 - picture for what rhythm looks like.  

57:36 - busy as a badge of honour.

01:00:06 - connecting meaning to our work.

01:02:20 - getting in touch with Paul.

More detailed show notes with links to references can be found at: https://candourpodcast.com/paul-farina/

3:15 - the importance  of interpersonal communication.

6:38 - causes of breakdowns in communication.

8:58 - how a student challenged Dr Levine's thinking on deception.

14:34 - the value of being open-minded and humble.

16:36 - how good are we at telling lies?

18:37 - why are we not better at spotting lies?

20:07 - being truth biased is helpful.

21:05 - how prevalent is lying?

23:26 - why do people lie?

25:46 - lying to protect other people's feelings.

28:35 - most common lies.

31:04 - is evasion deception?

34:09 - the role of motive in detecting lies.

35:27 - what is truth default theory and how did it help deception detection?

37:34 - non verbal cues cannot help us detect lies.

38:09 - how we can actually detect lies.

42:15 - cheating experiments.

46:34 - are federal agents better at detecting lies?

48:14 - what questions can we ask to tell if someone is lying?

49:57 - how even professionals can get it wrong. The Amanda Knox case.

52:11 - how to be more believable.

56:43 - your reaction to being accused can make you look guilty.

58:39 - finding the balance between scepticism and truth default.

01:00:48 - What got Tim into deception.

01:02:05 - is love really blind?

01:03:37 - Is Santa is real?

01:06:30 - importance of character in deciding whether to believe someone.

01:08:16 - two big take-aways.

01:08:58 - how to connect with Dr Timothy Levine.

You find more detailed show notes with links to references at: https://candourpodcast.com/dr-timothy-levine/

2:02 - my mum will be glad that we're having this conversation!

3:00 - why is speech pathology exciting?

4:14 - who can benefit from speech pathology?

5:51 - what a speech pathologist does.

9:13 - using your voice safely.

14:54 - how speech pathology helps with listening and understanding.

15:57 - people are struggling more and more with auditory processing.

17:37 - how to get better at understanding and retaining auditory input.

22:31 - enriching your vocabulary enriches what you can communicate.

24:09 - are emoji's killing vocabulary?

25:40 - why are you passionate about these topics?

27:50 - examples of the difference service has made.

32:13 - communication starts with self-talk.

33:41 - listening is a big part of communication.

34:52 - believing in others.

39:25 - "yes, you can".  

42:12 - building confidence in the face of failure.

46:49 - what inspired Kisses in Your Heart.

50:03 - love and belief helps people overcome challenges.

51:29 - creating space to share emotions and be understood.

53:28 - flourish for mums.

56:06 - honour your human-nes.

57:36 - dance more often.

58:35 - celebrate instead of judging and comparison.

01:00:56 - use your communication to build others up.

01:01:16 - get in touch with Sonia.

More detailed show notes with links can be found at: https://candourpodcast.com/sonia-bestulic/

3:23 - why teach companies about trust?

8:19 - distrust in management seems common.

9:19 - organisations who resist learning about trust usually have trust issues.

10:23 - weird trust lady.

12:41 - winning over the sceptics.

14:32 - weird trust lady vs trust expert.

15:50 - effect of vulnerability on trust.

18:50 - you cannot be vulnerable in front of everyone.

19:18 - vulnerability is less about the sender than the receiver.

19:57 - team building exercises create fake vulnerability.

21:13 - how can we build trust with people?

21:31 - we trust people when we know their emotional triggers.

22:18 - how NASA builds trust within astronaut teams.

23:20 - asking questions to get below the surface.

24:08 - find common ground.

24:32 - where there's no risk there's no reward.

25:08 - COVID has given us common ground to built upon.

26:56 - we're more open because we realise we're not the only one struggling.

28:59 - I don't care what you know until I know that you care.

29:40 - self-interest gets in the way of trust at work.

30:29 - the business case for trust.

32:55 - how can leaders without trusting cultures improve?

34:20 - lack of self-awareness can inhibit trust.

35:29 - leadership behaviours that cause trust issues.

40:50 - is trust earned or given?

43:33 - the roles of leaders and team members in building trust.

44:20 - the trust battery.

48:52 - corporate communication: protect or transparent?

52:00 - belief is key part of trust.

55:35 - delegation and accountability impacts trust.

57:09 - being a good leader is helping people unlock their potential.

58:24 - team trust cheat sheet.

You can find more detailed show notes at: https://candourpodcast.com/marie-claire-ross/