Successful AI integration isn’t just about saving time or cutting costs—it’s about thoughtfully implementing the technology into areas where it can do the most good for the company and the customer.

On today’s episode, host Matt Snow speaks with Will Robinson, CEO at Encapture about AI’s application in financial institutions. Will has seen first-hand the challenges of legacy processes and resistance to change, and he shares specific use cases for successful AI implementation—along with the importance of partnering with experienced vendors.

Join us as we discuss:

• Understanding and assessing risks and trade-offs when considering AI applications
• The role of regulation and transparency in AI interactions
• How to navigate the “build vs. buy” question
• The process of identifying repetitive, rule-based tasks for automation before integrating AI