A seasoned Chief Experience Officer on going beyond traditional customer experience 

Donald Chesnut practically invented the term Chief Experience Officer. He’s worked at some of the world’s largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. This week Tammy sits down with Donald to talk about his people-first approach to digital experience. Donald shares some of his leadership principles and shares his secret to digital transformation - that the real key to transformation isn’t technology, it's people! 

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Donald Chesnut 

Launch by NTT DATA

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On championing experiences for clients, customers and employees alike  

This week on Catalyst Tammy is joined by Jessica Hartley, the Head of Design and Customer Experience for CCB Finance, Tech and Data Analytics at JPMorganChase. Jessica has over 20 years of experience helping clients leverage digital innovation and is passionate about driving employee engagement and culture. Tammy and Jessica talk about what authenticity really means at work and why it’s so much more than just how you present yourself. Jessica also shares her thoughts on how AI is transforming workplaces and how it can be used to improve both the client and employee experience.

Please note that the views expressed in this episode may not necessarily be those of NTT DATA.

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Jessica Hartley 

Launch by NTT DATA

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NTT DATA’s CEO on staying true to his values as he leads the company into the future 

This week Tammy is joined by NTT DATA’s Global CEO Abhijit Dubey. Abhijit has worked across the globe and across industries and is now leading NTT DATA into a new phase of growth. Abhijit talks about the importance of remaining grounded as a leader and shares tips on how to overcome imposter syndrome - yes, CEOs can experience imposter syndrome too! He also shares his vision of where the industry is going with agentic AI and how we might onboard AI agents in the future. 

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Abhijit Dubey

Abhijit Dubey - World Economic Forum 

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Dani Snyder on leading design teams out of their silos 

As someone who started out as an industrial designer and who is now the Head of Design AI, Servicing and Communications at JPMorganChase, Dani Snyder deeply understands the design process and organizational design. This week Dani joins Tammy to talk about how to empower design teams. She shares strategies to help align design teams with organizational strategic goals and encourages designers to break out of their silos and remain curious about all aspects of the design process.

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Ecolab’s Kevin Doyle on striving for constant improvement 

As a young man Kevin Doyle’s dad gave him some advice - try and improve your job every single day. Since then Kevin has worked at companies like Visteon and Delphi and is now the Chief Digital Officer at Ecolab. This week Tammy chats with Kevin about what motivates him as a leader and how he gains the courage to take risks. They talk about what excites them about design thinking and Kevin shares his approach to digital innovation in the age of AI. 

Links: 

Ecolab

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How diversity of thought can bring creative visions to life 

This week Tammy is joined by her colleague and long-time collaborator, Tom Kotlarek. Tom is the SVP of Global Delivery and Operations at Launch and has worked at some of the biggest companies out there, from NASA to DreamWorks - he’s even met Jacques Cousteau! When Tom and Tammy first met they butted heads, but since then they’ve developed a working relationship that combines both of their strengths to create something even greater. Tammy and Tom discuss the importance of diversity of thought and talk about how AI can be used to create a truly personalized customer experience.

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Scott Campagna on fostering innovative thinking 

As Senior Director of Emerging and Immersive Technology at Launch, Scott Campagna has one of the coolest jobs out there. This week on Catalyst, Tammy and Scott chat about how Scott got to where he is today and how he manages teams of highly creative, forward-thinkers. They discuss how to build psychological security on your team and how to channel your team's creative energy. Scott also shares the emerging tech he's most excited about right now. 

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Peter Kang on the art of adapting 

In many industries, AI threatens to disrupt traditional ways of working. For Peter Kang this isn’t a scary notion but an empowering one. This week on Catalyst, Tammy is joined by Peter Kang who has decades of experience in creative agencies. Tammy and Peter discuss how vulnerability can help individuals navigate the winds of change as generative AI starts to shake up creative industries. He shares tips on how to align your passions with current market trends and talks about how AI is empowering entrepreneurs. 

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Peter Kang 

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Launch by NTT DATA’s Chappell Ellison on balancing professionalism whilst staying true to yourself and your creativity. 

This week on Catalyst, Tammy is joined by Director of Digital Strategy, Chappell Ellison as they dive into what it means to bring your authentic self to work and how it can drive customer engagement. They also share their thoughts on the impact AI could have on the future of work - and where it should be best utilized.

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David Armano on leading with empathy and the promise of intelligent design.

How are we going to experience technology in the future? In this week’s episode, Tammy Soares, the President of Launch by NTT DATA and the new host of Catalyst, is joined by David Armano to look at where we’re going with intelligent design. They share some promising use cases with large language models and emphasize the importance of a humanity-led, design-first approach when implementing generative AI.  

Links: 

David Armano 

David By Design Blog

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