Megan Wang and Lisa Woodley on transforming the customer experience with data science and AI

This week Clinton is joined by Megan Wang and Lisa Woodley from NTT DATA to discuss how to improve the customer experience in the digital age. From the impact of digitalization on service delivery, to the role of AI in enhancing customer interactions, to the cultural differences in the worldwide adoption of such tools, they get into what the future could look like for customers and creators.

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From Vegas to Tokyo: Standouts from CES and Tokyo Automotive World

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William Chumley on prioritizing customer experience at the state level 

There’s no wrong door to get to government. Every citizen should have an avenue to access government services in some form or another, be it digital or in person. This week Clinton sits down with William Chumley, the Chief Customer Officer for the Governor's Office of Information Technology for the State of Colorado and Cathy LoDuca, the VP for Growth for Public Sector at NTT DATA. They discuss how to serve both the individual and the whole and how to orchestrate numerous systems, people and processes to streamline the citizen user journey at the state level.

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William Chumley 

My Colorado App

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Brant Beard on how to lead teams towards success 

Encourage your team to be fearless and you can create a culture of collaboration. In this episode from the archives Brant Beard, Assistant Vice President of Application Services at Parallon, joins Launch by NTT DATA’s Clinton Bonner and Robbie Elliott to discuss fostering healthy team dynamics. They discuss the importance of good communication, embracing challenges and being your authentic self.

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Greg Larkin on how to have the hard conversations that catalyze new growth 

In every industry there are insiders and outsiders. Greg Larkin prides himself on being an outsider. Greg was the first person to publicly predict the 2008 subprime mortgage crisis and has since gone on to launch dozens of transformative products for Fortune 500 companies. This week Greg joins Clinton to discuss how you can truly innovate in large enterprises. He gives tools on how to overcome obstructionism and explains the importance of having difficult conversations to break through resistance and push towards innovation. 

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Greg Larkin 

This Might Get Me Fired 

Punks and Pinstripes 

From Vegas to Tokyo: Standouts from CES and Tokyo Automotive World

Innovator's Dilemma 

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Can large companies contribute to society, be sustainable, and be profitable? Vito Mabrucco thinks so. This week on Catalyst, Clinton is joined by Vito Mabrucco, NTT Corporation's Global Chief Marketing Office, to discuss how NTT balances ethics, collaboration, innovation and sustainability. Vito shares some of NTT's current innovations and delves into current sustainability initiatives and cutting edge advancements in photonics.

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Mik Kersten on transforming value streams with the flow framework 

What's the best way to connect strategy to delivery? Dr. Mik Kersten wrote the book on it. This week Clinton is joined by Dr. Mik Kersten, the CTO at Planview and author of Project to Product, and Keith Buehlman, Senior Director of Business Value Acceleration at Launch by NTT DATA, to discuss how teams can move from project thinking to product thinking. Dr. Mik explains what separates product based versus project based thinking and shares the 3 epiphanies he had when researching how to make teams more effective and how to reduce bottlenecks. 

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Project to Product: How to Survive and Thrive in the Age of Digital Disruption with the Flow Framework

Planview

Register for the 2024 Project to Product Summit

RSVP for the 2024 Project to Product Summit: Executive Experience

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Per Kristian Stoveland on his generative art series The Harvest 

Generative artists are trailblazing a brand new, technology-based future. In this archived episode Clinton sits down with Per Kristian to hear all about how he developed his ambitious generative art collection The Harvest. Per Kristian explains what generative art actually is, how it differs from AI art, and breaks down the technologies and platforms that power his stunning work. 

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• Perkwerk 
• OpenSea 
• OpenSea - Per Kristian Stoveland 
• The Harvest #0
• The Harvest #112
• The Harvest #162
• The Harvest #369
• Void

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Nate Berent-Spillson on the power of platform thinking 

In the enterprise world, there are three main reasons for why an organization may be struggling to gain momentum: organizational muscle memory, structural friction, and legacy technical debt. In this archived episode Clinton is joined by Nate Berent-Spillson, NTT DATA’s VP of Engineering, to discuss how large enterprises can harness disruptive shifts to create real change.

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Frictionless Enterprise

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Arlene Harris on the transformation of the telecommunications industry

Telecommunications has come a long way since the 60s. This week Clinton is joined by telecom pioneer, Arlene Harris, and NTT DATA’s Devin Yaung to discuss how platforms and the telecom industry have changed over the past 60 years. They delve into Arlene’s incredible journey from working a switchboard at 12 years old to how she transformed the wireless tech and airline industries. Arlene also shares the one thing that kept her going throughout it all - serving the customer.

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Two design experts on the costs of accruing design debt 

We hear a lot about technical debt but what about its equally bothersome cousin design debt? This week on Catalyst Clinton sits down with NTT DATA design experts Mohit SantRam and Kevin McGrath to talk about design debt. They share the tell-tale signs of how to spot design debt and the first steps to take to reduce it. Paying down design debt may seem costly but the cost of not taking it on is even greater.

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