Knowledge at Wharton

Caught in the Middle: Why Developing and Retaining Middle Managers Can Be So Challenging


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Middle managers are often referred to as the ”glue” that holds companies together bridging the gap between the top management team and lower level workers. They implement strategy and organizational changes keeping workers engaged during both good times and bad. Yet according to a recent survey of middle managers around the world 20% report dissatisfaction with their current organization and that same percentage report that they are looking for another job. How do middle managers fare in an uncertain economy and what should companies be doing to keep them happy?

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