The Cash-Based Practice Podcast

CBP 124: Simple ways to optimize the patient experience in your cash-based practice—with Jerry Durham


Listen Later

After many successful years in private practice, Jerry Durham has made a business out of helping physical therapy practice owners to improve the client experience from start to finish. Much of this focus (and the resulting client experience strategies) stemmed from a year when he took over a thousand incoming prospective patient phone calls at his practice. And over time, he has identified some common mistakes that virtually every practice makes—mistakes that cost them business and lower the lifetime value of each customer. 

In this interview, Jerry explains his philosophy on enhancing client experience and some actionable steps any practice owner can immediately take to improve their business results. We do a deep dive into the initial patient phone call and the “do you take my insurance?” question. The insights he shares on building relationships that foster an environment of trust can help you get your cash-based practice on its way to happier customers and bigger profits!

USEFUL INFORMATION:

Check out our Online Patient Attraction System

...more
View all episodesView all episodes
Download on the App Store

The Cash-Based Practice PodcastBy Jarod Carter

  • 4.8
  • 4.8
  • 4.8
  • 4.8
  • 4.8

4.8

126 ratings


More shows like The Cash-Based Practice Podcast

View all
The School of Greatness by Lewis Howes

The School of Greatness

21,108 Listeners

The GaryVee Audio Experience by Gary Vaynerchuk

The GaryVee Audio Experience

16,791 Listeners

The Ask Mike Reinold Show by Mike Reinold

The Ask Mike Reinold Show

367 Listeners

The Martell Method w/ Dan Martell by Dan Martell

The Martell Method w/ Dan Martell

408 Listeners

THE ED MYLETT SHOW by Ed Mylett | Cumulus Podcast Network

THE ED MYLETT SHOW

14,032 Listeners

Bedros Keuilian Podcast Show by Bedros Keuilian

Bedros Keuilian Podcast Show

2,254 Listeners

The Game with Alex Hormozi by Alex Hormozi

The Game with Alex Hormozi

4,372 Listeners

The P.T. Entrepreneur Podcast by Dr. Danny Matta, PT, DPT, OCS, CSCS, & Entrepreneur

The P.T. Entrepreneur Podcast

245 Listeners

The E3 Rehab Podcast by E3 Rehab

The E3 Rehab Podcast

83 Listeners

JOSPT Insights by JOSPT

JOSPT Insights

79 Listeners

DPT to CEO: The Podcast by Morgan Meese

DPT to CEO: The Podcast

8 Listeners

The Dr. Gabrielle Lyon Show by Dr. Gabrielle Lyon

The Dr. Gabrielle Lyon Show

1,137 Listeners

Build with Leila Hormozi by Leila Hormozi

Build with Leila Hormozi

887 Listeners

Cash Physical Therapy Headquarters™ by Jordan Mather

Cash Physical Therapy Headquarters™

3 Listeners

BigDeal by Codie Sanchez

BigDeal

758 Listeners