Drop-offs happen.

Even if you run a tight ship… even if outcomes are strong… even if you've trained your team well…

People still drift.

They hit 70% better, and justify to themselves that they feel "good enough". They get busy. They tell themselves, "I'll just stay consistent with my home program." And suddenly you've got gaps in the schedule that didn't need to be there.

This episode is about what to do when that happens.

Not theory. Not fluff.

A simple, repeatable follow-up process that gets people back on the schedule at a high level—using the right cadence, the right channels, and the right messaging.

What You'll Learn in This Episode

• How frequently to follow up (and how many total attempts) to maximize reactivations

• Which channels work best (text vs email vs voicemail vs phone call) and how to combine them

• Who should own the follow-up: admin vs clinician—and when to switch gears

The exact wording that gets replies by tying progress to goals, urgency, and "don't lose momentum" framing

USEFUL INFORMATION: Check out our course: Cash-Based Practice Freedom 2.0