CBT Automotive Network Podcast

In part two of this CBT News exclusive, our host, Jim Fitzpatrick continues his conversation with Cheryl Miller, AutoNation‘s first female CEO, and first-ever female CEO of a publicly-traded auto group. The pair discuss how to combat high turnover rates, market disruptors like Tesla, EVs, ridesharing, and subscription models. Cheryl also weighs in on USMCA, tariffs, and much more.

Today on CBT News, we welcome Amy Anderson, Director of Research and Market Intelligence in Cox Automotive and Chase Abbott, Vice President of Sales for dealer.com and VinSolutions. Amy and Chase are here to talk about a brand new 2019 study called the Technology and Transformation of Auto Retail Study, and what it means for dealers looking to capitalize on advances like artificial intelligence and automation.

How to Leverage Digital Innovation and Create Personalized Experiences for Customers - Cox Automotive | Tips for Creating a Premier Customer Experience on a Budget | The Benefits of Having a Customer Education Campaign at Your Dealership

Today on CBTNews.com - Monday, October 14th, 2019:

How to Leverage Digital Innovation and Create Personalized Experiences for Customers - Amy Anderson & Chase Abbott, Cox Automotive

Today on CBT News, we welcome Amy Anderson, Director of Research and Market Intelligence in Cox Automotive and Chase Abbott, Vice President of Sales for dealer.com and VinSolutions. Amy and Chase are here to talk about a brand new 2019 study called the Technology and Transformation of Auto Retail Study, and what it means for dealers looking to capitalize on advances like artificial intelligence and automation.

Tips for Creating a Premier Customer Experience on a Budget

Think about the last time you walked into your favorite store. What sets it apart from average or poor shopping experiences? Is it the pleasant attitude of the staff? Is the décor sleek and engaging? Is it easy to find what you need? Now, think about how these experiences could be integrated into the customer experience at your dealership.

The Benefits of Having a Customer Education Campaign at Your Dealership

Once upon a time, there were only a few car models in existence, all with a limited number of features. Demonstrating how a car worked was a simple matter, and those who didn’t already know how their new vehicle worked were easily brought up to speed.

Week In Review: Cheryl Miller Takes the Driver's Seat as AutoNation's First Female CEO | Attracting Auto Technicians in a Highly Competitive Market | What The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry

CBT News Week In Review for Friday, October 11th, 2019:

Attracting Auto Technicians in a Highly Competitive Market - Don Reed, DealerPRO Training

On today’s show, we’re pleased to welcome back Don Reed, CEO of DealerPRO Training, one of the nation’s top fixed-ops training platforms for dealers.

What The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry - Ryan Kerrigan, Kerrigan Advisors

On today's show, we're pleased to welcome back Ryan Kerrigan, managing director of Kerrigan Advisors. In this segment, Ryan and Jim discuss the state of auto retail's buy-sell market, consolidation trends, what the public stock prices are doing, and the key takeaways from the Blue Sky Report.

What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture - Dr. Shirley Davis, SDS Global Enterprises

To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses. On today’s show, we’re pleased to welcome Dr. Shirley Davis, President, and CEO of SDS Global Enterprises, certified leadership coach, and Diversity and Inclusion global thought leader.

Cheryl Miller Takes the Driver's Seat as AutoNation's First Female CEO

On today's very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation's corporate headquarters in sunny Ft. Lauderdale, Florida to be with the one and only Ms. Cheryl Miller, new CEO of AutoNation. Cheryl is AutoNation's first female CEO, and in fact, the first-ever female CEO of a publicly-traded auto group. Cheryl has been with AutoNation for the past eleven years, including spending the last five as CFO. In part one of their conversation, Cheryl discusses her automotive background and ground-breaking rise to CEO.

Cheryl Miller Takes the Driver's Seat as AutoNation's First Female CEO | Five Ways YouTube Can Fit into Your Dealership's Marketing Strategy | 3 Simple Ways to Help Retain Your Millennial F&I Managers

Today on CBTNews.com - Thursday, October 10th, 2019:

Cheryl Miller Takes the Driver's Seat as AutoNation's First Female CEO

On today's very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation's corporate headquarters in sunny Ft. Lauderdale, Florida to be with the one and only Ms. Cheryl Miller, new CEO of AutoNation. Cheryl is AutoNation's first female CEO, and in fact, the first-ever female CEO of a publicly-traded auto group. Cheryl has been with AutoNation for the past eleven years, including spending the last five as CFO. In part one of their conversation, Cheryl discusses her automotive background and ground-breaking rise to CEO.

Five Ways YouTube Can Fit into Your Dealership's Marketing Strategy

You may think YouTube is only for cat videos, video game walkthroughs, and beauty tutorials, but car buyers have turned the platform into a prime resource. Many times, their buying decisions could hinge on finding that exceptional car walkthrough, test drive, or informational video. So, how influential is YouTube regarding dealership marketing? Take a look at these stats.

3 Simple Ways to Help Retain Your Millennial F&I Managers

Much has been written about and analyzed when it comes to comparing all of the major population demographics. How Boomers prefer to buy a car. How Gen X-ers handle their money. What the newest entrants in the car buying segment, Gen Z, view car ownership in general. It keeps sociologists busier than ever. Some would say we are on analysis overload.

On today’s very special edition of CBT News, our host, Jim Fitzpatrick visited AutoNation‘s corporate headquarters in sunny Ft. Lauderdale, Florida to be with the one and only Ms. Cheryl Miller, new CEO of AutoNation. Cheryl is AutoNation’s first female CEO, and in fact, the first-ever female CEO of a publicly-traded auto group. Cheryl has been with AutoNation for the past eleven years, including spending the last five as CFO. In part one of their conversation, Cheryl discusses her automotive background and ground-breaking rise to CEO.

To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses. On today’s show, we’re pleased to welcome Dr. Shirley Davis, President, and CEO of SDS Global Enterprises, certified leadership coach, and Diversity and Inclusion global thought leader.

What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture - Dr. Shirley Davis | 5 Ideas to Help Increase Profits Across All Departments | Making Mentorship Programs that Pay Off

Today on CBTNews.com - Wednesday, October 9th, 2019:

What is Unconscious Bias and How to Prevent it from Disrupting Your Dealership Culture - Dr. Shirley Davis, SDS Global Enterprises

To combat unconscious gender and racial biases in the workplace, management must take deliberate action against them, or it could cause tremendous profit losses. On today’s show, we’re pleased to welcome Dr. Shirley Davis, President, and CEO of SDS Global Enterprises, certified leadership coach, and Diversity and Inclusion global thought leader.

5 Ideas to Help Increase Profits Across All Departments

In the information age, there has been an increased focus on the customer journey as a whole, instead of its individual moving parts. No longer is it about selling cars, and selling service, and selling parts. Now it is about building relationships and meeting ALL of the customer’s needs at every stage of the vehicle-ownership journey, from online to the showroom. With that in mind, it is no secret that increasing profits across all departments requires a holistic approach. Here are some ideas to increase profits across the board.

Making Mentorship Programs that Pay Off

A mentorship program is a valuable tool for dealerships. While training gives a new hire your standards and practices, mentoring imparts nuance. Mentors deliver the more subtle aspects of your dealership culture and can cover training material with more detail and personalization than regular training programs can. That said, many dealerships see mentoring as simply pairing veteran staff with new employees. While that paradigm might occasionally have success, it underutilizes the potential of mentoring.

On today's show, we're pleased to welcome back Ryan Kerrigan, managing director of Kerrigan Advisors. In this segment, Ryan and Jim discuss the state of auto retail's buy-sell market, consolidation trends, what the public stock prices are doing, and the key takeaways from the Blue Sky Report.

What The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry - Ryan Kerrigan | How to Reach and Engage the Connected Customer | The Ins and Outs of Consumer Data Privacy in the Dealership

Today on CBTNews.com - Tuesday October 8th, 2019:

What The Latest Buy-Sell Market Trends Mean for the Auto Retail Industry - Ryan Kerrigan, Kerrigan Advisors

On today's show, we're pleased to welcome back Ryan Kerrigan, managing director of Kerrigan Advisors. In this segment, Ryan and Jim discuss the state of auto retail's buy-sell market, consolidation trends, what the public stock prices are doing, and the key takeaways from the Blue Sky Report.

How to Reach and Engage the Connected Customer

There's a new breed of customers buying cars today, a group that is changing the game. These "connected consumers" are typically young shoppers who look to their phones before they look to dealership lots for a car. While the move to online shopping has already begun for the auto industry, connected customers take things a step further.

The Ins and Outs of Consumer Data Privacy in the Dealership

Handwritten deals and rows upon rows of file folders are slowly giving way to new data management techniques, largely digital. 5G connectivity along with AI and connected vehicles creates a monumental challenge for protecting consumer data. Twenty automakers have committed to the Automotive Consumer Privacy Protection Principles that are reviewed biannually. But what should individual car dealerships be doing to protect their customers’ data?