CELab: The Customer Education Lab

By CELab

CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approache... more

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FAQs about CELab: The Customer Education Lab:

How many episodes does CELab: The Customer Education Lab have?

The podcast currently has 219 episodes available.

CELab: The Customer Education Lab episodes:

April 18, 2023 Episode 103 - Videate - Automated Video Production with AI
Machine Learning and AI are really impacting our world, but how can Customer Education teams take advantage of this trend? Enter Videate! If I can have a tool “magically” do my video for me? Add...
...more
56min
April 18, 2023Episode 103 - Videate - Automated Video Production with AI
Machine Learning and AI are really impacting our world, but how can Customer Education teams take advantage of this trend? Enter Videate! If I can have a tool “magically” do my video for me? Add audio? And then translate it into different languages? How much would that be worth?
Join us as we talk with Mark Hellinger about this amazing product. Mark is the Co-Founder and COO of Videate - Videate enables SaaS companies to scale video production by making more how-to videos with fewer resources. Videate keeps your videos up-to-date with every software release and uses machine translation to globalize your content across all the languages you support.
About the Show
CELab is the Customer Education Lab for Innovative Customer Success, Enablement, and Marketing Teams. Our mission is to explore how to build Customer Education programs, experiment with new approaches, and exterminate the myths and bad advice that stop growth dead in its tracks.
Listen in as we discuss:
Video content is hard, but AI is here to help
Screen recording and its software limits
Frequent software changes, a shortage of expert video resources, and the move from long-form to short-form video
Getting more content without adding more staff
Globalizing, updating, and maintaining your content for customers
Videate.io - how it works
Screen recording, voiceovers, avatars, and machine translation
Share with your peers, help us find “the others”

Resources:
Mark Hellinger LinkedIn
Videate
Camtasia
Customer Education
Talented Learning
Dave Derington Twitter
Dave Derington LinkedIn
...more
56min
April 07, 2023 Episode 102 - Thinkific - The Power of Education as a Growth Tool for Business
Software as a Service (SaaS) businesses are often plagued by the same challenge: Churn! Thanks to the emergence of Customer Success, we’ve learned a lot about this word and what can be done to combat...
...more
1h 5min
March 27, 2023 Episode 101 – Hard-Learned Lessons in Customer Education Leadership – Part 2
In CELab’s 100th episode, we’ve kicked off the celebration of 100 episodes by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several roles on their journeys as customer education...
...more
1h 6min
March 17, 2023 Episode 100 - Hard-Learned Lessons in Customer Education Leadership - Part 1
For CELab’s 100th episode, we’ve decided to celebrate by discussing the hardest-won lessons for Customer Education Leaders. Dave and Adam have both held several roles on their journeys as customer education leaders, and now they...
...more
53min
March 03, 2023 Episode 99 - Lisa Rothrauff - Building Resilient Customer Education Teams in Times of Change
Customer Education teams must remain adaptable in times of change. After all, we support ever-changing products for diverse audiences, and we drive ever-changing business strategies. In this episode, Lisa Rothrauff, Director of Customer Education at...
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1h 3min
February 21, 2023 Episode 98 - Tiffany Taylor - The Overlap between Customer Success and Customer Education
With this episode, we’re joined by Tiffany Taylor to talk about the overlap between Customer Success and Customer Education. Tiffany leads both the Customer Success and Customer Education practices at Handshake, and what better way...
...more
51min
February 13, 2023 Episode 97 - Customer Education 1997 - Part 3
And finally … our “book club” discussion on Peter Honebein‘s book, “Strategies for Effective Customer Education“. If you haven’t listened to Part 1 and Part 2, check those episodes out now. We finish up this series with...
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1h 2min
January 31, 2023 Episode 96 -Customer Education 1997 – Part 2
We’re back for Part 2 (of 3!) of our discussion on Peter Honebein‘s book, “Strategies for Effective Customer Education“. If you haven’t listened to Part 1, check it out now. We pick up the thread...
...more
52min
January 22, 2023 Episode 95 -Customer Education 1997 - Part 1
The clock is winding back, once again! On a previous episode, we covered Claudia Gaillard Meer’s book on Customer Education from 1984. And now, we’re jumping forward in time 13 years to the year 1997....
...more
54min

FAQs about CELab: The Customer Education Lab:

How many episodes does CELab: The Customer Education Lab have?

The podcast currently has 219 episodes available.