Challenging interactions are going to happen. We cannot eliminate them from the healthcare setting as everyone has their own way of dealing with emotions, stressful situations, and uncertainty. But if we know they are going to happen from time to time, we can take a more proactive approach to prevention strategies, dealing with them in the moment, and addressing patient and coworker challenges. And, of course, we want to address letting go of blame for healthcare workers who have blamed themselves for things that were outside of their control or allowed unfortunate situations to make them view themselves too harshly or unfairly.

This is episode 2  of the series: Challenging Patient Interactions: Conversations that Matter

Communication is a perennial challenge in the world of healthcare. Healthcare professionals have their own filters, time constraints, and temperaments - so do patients. Uncertain and stressful situations, particularly healthcare-related, surfaces complicated emotions making meaningful communication between patients and clinicians difficult. Trust is the foundation of healthy communication. Addressing the issues that interfere with communication (e.g., mistrust, hostility, impatience, etc.) will help clinicians build trust with their patients and colleagues and improve communication. In this course, healthcare professionals will master the tools needed to identify possible conflicts, acknowledge patient emotions, and engage in healthy communication strategies that benefit both patient and clinician.

Nurses may be able to complete an accredited CE activity featuring content from this podcast and earn CE hours provided from Elite Learning by Colibri Healthcare. For more information, click here

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Series: Challenging Patient Interactions: Conversations that Matter