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In this episode of the Talking Pools podcast, Rudy interviews Rich Gallo, founder and CEO of Pure Swim. Rich shares his journey from growing up in a family of pool professionals to establishing a successful concierge-level pool service in Los Angeles. He discusses the importance of mentorship, the impact of fatherhood on his business philosophy, and the lessons learned from mistakes in customer relationships. Rich emphasizes the significance of building a team with purpose, innovative service models, and the law of reciprocity in business. He concludes with reflections on the challenges of entrepreneurship and the importance of having fun in life.

takeaways

• Rich Gallo is the founder of Pure Swim, a premium pool service company.
• He emphasizes the importance of mentorship and investing in people.
• Fatherhood significantly influenced his approach to business and team building.
• Mistakes in customer relationships can lead to valuable lessons.
• Innovative service models can enhance customer satisfaction and team morale.
• The law of reciprocity is a key principle in Rich's business philosophy.
• Building a team with purpose leads to better outcomes for everyone involved.
• Navigating challenges in the pool service industry requires adaptability and resilience.
• Rich believes in creating opportunities for his employees to grow and succeed.
• Having fun and enjoying the journey is essential in life and business.

Sound Bites

• "It's an art form."
• "You gotta pay that guy."
• "I teach him the law of reciprocity."

Chapters

00:00
Introduction to Rich Gallo and Pure Swim

04:50
Early Memories and Family Influence

12:12
The Impact of Fatherhood on Business

17:12
Building a Team with Purpose

22:10
Navigating Pricing Challenges in the Industry

26:03
Building a Strong Team Culture

31:41
Recognizing and Nurturing Talent

37:12
The Importance of Giving Back

41:25
Lessons from the Apprenticeship Program

43:15
Starting from Scratch: Key Habits for Success

44:13
Sustaining Passion in the Pool Business

47:09
The Law of Reciprocity and Its Impact

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