How do you stay ahead of the game? This is a bit of a generic question, but more specifically, how do you continue to stay ahead of your clients’ expectations? What are they expecting from you, your team and your firm, and how do you stay ahead of that, so that you can constantly deliver value, as well as a magical, rather than miserable, experience to your clients?

Well, on this HumaniseTheNumbers podcast discussion with Charlotte Zacharia of the accountancy firm Z², you'll hear Charlotte share her powerful insights into how clients’ perceptions and expectations have changed and how she and her firm have responded to that. Her observations can perhaps influence the way you think about the way your firm serves your clients. 

So why not join Charlotte and I on this HumaniseTheNumbers.Online podcast discussion and see what you think of Charlotte's views and how you can apply those powerful insights to your firm.

When on this episode page, please scroll down for the contact information for Charlotte and to find additional resources mentioned in the podcast.