SaaS Therapy

Check-in: Highlights from our conversation with Tim Hill, Director of CS @ Gong

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Our regular Friday re-cap of our Tuesday interview with Tim Hill, Director of Customer Success at Gong, a rapid-growth revenue intelligence company on the Deloitte Technology Fast 500 list.

Takeaways

  • Investing in customers is crucial for their success.
  • Sales and customer success have different focuses and timelines.
  • Measuring the outcomes of investments is essential.
  • Engaging key personas and delivering value builds trust and retention.
  • Understanding customers and providing incremental value is key.

    • Resources

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    Credits

    Show direction: ⁠⁠⁠Debra Wilson⁠⁠⁠

    Show design: ⁠⁠⁠Kensie Smith⁠⁠

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