SaaS Therapy

Check-in: Highlights of our conversation with Maranda Dziekonski, SVP of CS @ Datasembly

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Each Friday, we'll unpack the key points, or dig further into one specific topic, from our Tuesday episode. Repetition is key to learning, and we're here for it.

Summary

In this check-in, Todd revisits four incredible gems from our conversation with Maranda Dziekonski (SVP of Customer Success and Ops @Datasembly), including:

  1. How customer success must evolve in response to current economic conditions
  2. Insight into how Client Success should tie themselves to revenue outcomes and learn how to craft "the minimum necessary experience"
  3. Suggestions for CS can do more than generate revenue through expansion, but also through monetization of their services
  4. Efficiency killers and bringing clarity to your team with clear processes that ensure you stay on the right strategic roadmap

    5. Homework

    Get comfortable with process, understand what the right level of process is for your organization. Don't overdo it and don't underdo it.

    Resources

    ⁠Connect with Casey⁠

    ⁠Connect with Todd⁠

    ⁠Visit the show page⁠

    ⁠Get to know BrainStorm

    Credits

    Show direction: Debra Wilson

    Show design: ⁠Kensie Smith



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