Technology processes have not been designed with the human element in mind. Devices may be made easier, but only through the accomplishments of an ever more complex and typically unseen mesh of technological infrastructures. This surprising pronouncement from Chef CTO Adam Jacob, the co-creator of Habitat, a system that purports to add more of the human element to configuration management. Secure systems, said Jacob, are not engineered to accept change. As a result, they tend to reject new processes on their face, even though they may be innovative, useful and, on the whole, improvements over the systems we already have.

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