CIONET

Armando Laurenti, CIO of BVLGARI, has led the digital transformation of this innovative luxury brand. On Leadership Deep Dive he tells us about bringing digital customer experience to Chinese markets, transforming the traditional Selling Ceremony, and how the IT department at BVLGARI is managing a bi-modal operating model, combining waterfall-based backoffice systems and agile service development in the customer-facing side of business.

Armando is a finalist of the European CIO Of The Year Awards. You can learn even more from his and 7 other finalists' leadership experience on 14 February at CIONEXT

Register now at

https://cionet.info/2R93ORo

TABLE OF CONTENTS

0:00 - The role of CIO at BVLGARI

2:08 - Armando's Management style

4:00 - Attracting IT talent

5:53 - Armando's leadership style

7:21 - Armando's MBTI profile

9:34 - Armando's values

11:00 - His most spectacular failure

13:15 - Advice for future digital leaders

Armando Laurenti, CIO of BVLGARI, has led the digital transformation of this innovative luxury brand. On Leadership Deep Dive he tells us about bringing digital customer experience to Chinese markets, transforming the traditional Selling Ceremony, and how the IT department at BVLGARI is managing a bi-modal operating model, combining waterfall-based backoffice systems and agile service development in the customer-facing side of business.

Armando is a finalist of the European CIO Of The Year Awards. You can learn even more from his and 7 other finalists' leadership experience on 14 February at CIONEXT

Register now at

https://cionet.info/2R93ORo

TABLE OF CONTENTS

1:45 - ECOTY - nominated transformation: Omnichannel Acceleration Program

- omnichannel experience for Chinese customers

10:10 - Second transformation project: RFID in bags

13:25 - Lessons Learned: How to succeed at digital transformation

16:10 - How IT and digital are organized at Bulgari

- bimodal operating model

18:45 - How are the corporate structures organised?

In this episode of Leadership Deep Dive, Markus talks about his transformation project that was nominated for our CIO Of The Year Award: a modernisation of a legacy customer portal of the Agency, transforming it into a positive user experience.

Register for CIONEXT to learn from CIOs nominated in the B2B and B2C category!

https://cionet.info/2R93ORo

Markus Schmitz, CIO of Germany's Federal Agency of Employment, believes that the most important asset a company has is people, not technology. That may seem like an obvious statement from someone managing a team at a federal agency responsible for human resources, but Markus' insight goes much deeper and broader than that.

They also talk about Markus' comprehensive approach to providing career coaching, about getting people on board of change, and about his journey from studying history at Oxford University to leading the IT department at one of the key federal agencies in Germany.

TABLE OF CONTENTS

01:00 - Markus Schmitz, CIO of Germany's Federal Agency of Employment

01:25 - Transformation project: New customer portal at Bundesagentur für Arbeit (Federal Agency of Employment)

09:00 - Agile transition program and engaging coaching partners

- how to get people on board with the change

- the importance of emotional engagement at work

17:35 - Spreading the Agile change to the rest of the organisation

19:26 - How IT is organised at BfA

22:00 - Markus' educational background and moving into the technology field

24:02 - What skills does a successful CIO need?

25:18 - Attracting IT talent to the public sector

29:05 - Markus' MBTI profile

31:40 - The best way to coach people in their career development

33:00 - Supporting diversity

36:10 - Mentors in Markus' life

38:00 - Evolving from federal bureau to a public service provider

40:09 - Values to pass on to children

- taking world peace for granted

44:10 - Advice to future CIOs

LEADERSHIP DEEP DIVE

In the Leadership Deep Dive series we meet with the top CIOs in Europe. We are exploring what makes great digital leaders tick: how they lead and manage people, how they approach the intersection of business and technology, how they make decisions. What are their personality types and management styles? How do they manage the demands of their complex and challenging role?

Subscribe to our channel to watch in-depth conversations with Digital Leaders!

CIONET

CIONET connects over 8000 ambitious digital leaders and businesses in 15 countries around the globe. Our community is built by CIOs from hundreds of global brands like Coca-Cola, Renault, Maersk, Barcelona Supercomputing Center, Bulgari, Daimler, Randstad, GE, Roche, as well as leading local companies in EU, South America and Asia.

www.cionet.com/

WATCH PART 1: https://soundcloud.com/cionet/martin-bellamy-cio-fca-cloud-transformation

Before joining FCA as CIO, Martin Bellamy has accrued massive experience in both the public and commercial sector. He has managed IT operations at Cambridge University (as CIO), Reuters, Department of Work and Pensions, Ministry of Justice - to mention a few. He also holds a phD in cloud computing.

Financial Conduct Authority is one of the most important financial authorities in the world, overseeing the financial sector in the UK, home to London Stock Exchange.

In this episode of Leadership Deep Dive, Martin talks about the lessons he learned about setting ambitious goans and having the courage to achieve them, about his leadership philosophy and his personal values.

Martin Bellamy is a Finalist of European CIO of The Year Awards 2020 for leading a daring cloud transformation transformation of FCA

Find out more at https://www.cionext.com/

PART 1: https://soundcloud.com/cionet/martin-bellamy-cio-fca-cloud-transformation

TABLE OF CONTENTS:

- Martin's leadership style

- Martin's role as CIO of FCA and working with the Board

- Projects that Martin is proud of

- Martin's personality type - INTJ

- Values to live by

- Unwinding after the stress of work

- Personal mantra: Seek out challenges and plan for success

- Martin's mentors

- Martin's most brilliant failure

- Advice for future digital leaders

- Dealing with frustration

Before joining FCA, Martin Bellamy has accrued massive experience in both the public and commercial sector. He has managed IT operations at Cambridge University (as CIO), Reuters, Department of Work and Pensions, Ministry of Justice - to mension a few. He also holds a phD in cloud computing.

Financial Conduct Authority is one of the most important financial authorities in the world, overseeing the financial sector in the UK, home to London Stock Exchange.

Cloud computing is commonly viewed by IT directors with suspicion because of local regulation concerns. So it is a great privilege to talk to Martin Bellamy, who not only is leading one of the most ambitious cloud migrations in an environment most sensitive to compliance and security concerns, but has also led an initiative to set standards for large-scale cloud migrations in general. In this episode of #LeadershipDeepDive he also talks to Hendrik Deckers about how this ambitious plan was the only logical conclusion for FCA's needs, how it relates to Brexit, how it is organised from an operational perspective, how decisions were made and how it was implemented.

Martin Bellamy is a Finalist of European CIO of The Year Awards 2020 for this transformation.

TABLE OF CONTENTS

01:10 - Martin Bellamy - CIO of Financial Conduct Authority - bio and introduction

02:15 - ECOTY-nominated project: Cloud migration of FCA

- security and risk assessment,

- migration strategy,

- SaaS,

- cloud model,

- progress,

- technological debt,

- new services in the cloud

14:12 - Virtual private cloud in AWS

16:09 - Planning for Brexit

17:09 - [transitioning from Waterfall to Agile]

18:35 - Martin's phD in cloud computing

24:53 - Building UK's largest academic supercomputer as CIO of Cambridge University

26:16 - How the structure of FCA's IT organisation changed and why

28:26 - Attracting talent to FCA

30:01 - The impact of Brexit on IT systems

31:53 - How IT is organised now at FCA

Geert Van Mol is Chief Digital Officer and board member at Belfius - Bank and insurer used by 30% of Belgian citizens. He has held this position for 4 years and joined the Management Board last year.

Belfius is the pioneer in mobile banking in Belgium. Their mobile application has been recognised for its cutting-edge functionality and user experience. Since the banking crisis of 2008 the Bank's leadership was faced with the dilemma of rethinking their values and regaining trust of their customers, which led to the company culture focused on passion, emotion, empathy and cooperation.

In this episode of Leadership Deep Dive, Geert Van Mol talks with Hendrik Deckers about obsession with great user experience design, the possible future of digital banking, gradually building the position of Belfius on the difficult job market, choosing between hard skills and cultural fit, and the many surprising lessons he learned through coaching.

TABLE OF CONTENTS

00:48 - Introduction

01:30 - Belfius Mobile banking platform

12:40 - How do you see mobile banking evolving in the next 5-10 years?

17:50 - Owning financial data and becoming a bank - case of Facebook and Google

19:40 - Digital car insurance app by Belfius

21:43 - How Digital and IT are organised at Belfius

26:12 - Attracting IT & digital talent

30:55 - Geert's management style

32:35 - From user experience design to emotion design

33:13 - Geert's MBTI profile

38:00 - Geert's plan for the next few years at Belfius

41:50 - The parallels between digital innovation and music

47:02 - Geert's personal mantra

48:10 - Geert's mentors and mentoring goals

51:28 - Advice for future digital leaders

54:38 - The importance of building ecosystems and joining forces locally

In this episode of Leadership Deep Dive, Hendrik Deckers talks to Erwin Verstraelen - Chief Digital and Innovation Officer at Port of Antwerp.

Erwin is a finalist of the European CIO Of The Year Awards, nominated for his ambitious large-scale project to turn the Port of Antwerp into a digital open innovation platform - a Partnership ecosystem where new ideas are tested, incubated and applied for business objectives of the Port.

Erwin has broad experience in innovation consulting and it translates into many thought-provoking, sometimes brutally honest views on change management, growth and business. He shares his advice for future CIOs who are impatient to get to the top, solid approach to building a company culture, and a lot of insight into personal growth.

Table of contents:

0:44 Erwin Verstraelen - Chief Digital and Innovation Officer at Port of Antwerp

1:54 The Port of Antwerp is an Open Innovation Platform.

4:15 Innovation: Why and how; the innovation strategy of the Port of Antwerp

8:35 Creating a culture of innovation

10:15 How do you change a company culture?

14:44 How to change a traditional IT team structure and purpose

19:35 How do you attract people to come and work for the Port of Antwerp?

25:36 Collaborating with the biggest ports in the world and hosting hackatons

28:52 How do you create leaders in your organisation?

32:17 Erwin's most important talent

34:15 His MBTI personality profile: the architect (INTJ)

37:00 How do you approach self-development?

41:40 Mentors in Erwin's life

44:58 "I have a nautical heart"

45:50 Advice to future digital leaders

50:14 Is IT a fullfilling carreer path?

53:19 What technology should we invest in today?

55:00 How do you visualise the Port in 10 years?

57:53 Problems, challenges and opportunities

"No great things are achieved by being realistic"

And yet, Charlotte Light, CIO of Channel 4, has achieved quite a lot by pragmatically balancing the expectations of multiple partners, stakeholders and diverse teams. For her transformation of All 4 (Digital TV program at Channel 4), Charlotte was nominated to the #ECOTY Award this year.

In this episode of Leadership Deep Dive Charlotte talks with Hendrik Deckers about what she has learned in her career, from IT consulting when she was still studying to become a marine scientist, to her current role as CIO of Channel 4. They talk about challenging limiting beliefs, getting things done, the tangible results of diversity, IT governance and learning from failures - about oneself, other people and business.

TABLE OF CONTENTS

01:05 - Charlotte Light - CIO of Channel 4

ECOTY-nominated transformation project: Modernisation of Digital TV platform

09:21 - Agile cooperation with IT suppliers

16:56 - Managing supply and demand of IT services / How IT is organised at Channel 4

22:07 - How business and IT work together at Channel 4

25:17 - Managing shadow IT

28:12 - Charlotte's management and leadership style

31:28 - Charlotte's background / From marine science to IT management

35:40 - The secret to getting things done

47:07 - Charlotte's personality type

52:00 - Developing immunity to criticism and failure

53:23 - Personal mantra and values

55:17 - If you're afraid of something, you just need to go for it

58:15 - Institute of Coding

1:02:00 - How do you attract talent to Channel 4?

1:03:30 - Mentors you've had in your life and lessons you've learned about management and leadership

1:06:05 - On having been lucky in life

1:07:10 - Charlotte's advice for future CIOs

1:11:40 - Managing technological debt

Euronext is the largest stock exchange in continental Europe and developing a trading platform requires unconventional technologies and highly specialised developers. Based in Lisbon, despite a difficult job market, Euronext Technologies managed to overcome that challenge.

In this episode of Leadership Deep Dive, Manuel Bento, CEO of Euronext Technologies and CSO of Euronext, talks with Hendrik Deckers about raising the bar when it's already impossibly high, about learning to express emotions, about honesty, self awareness and the secret to keeping the best specialists engaged at their job in the high-velocity world of trading.

TABLE OF CONTENTS

02:03 - ECOTY-nominated project: New trading system for Euronext

08:24 - How Manuel built a specialised team for developing the new trading system // The IT job market in Portugal

11:30 - How to attract talent and keep people engaged

// Working in a multi-cultural team

14:43 - How cybersecurity is organised in Euronext

// Experience diversity brings better results

// Why constant learning is key to retaining talent

20:04 - Data Office

22:57 - How IT is organised at Euronext

24:29 - Manuel's role in the organisation

26:29 - Manuel's management style

// You succeed if your people succeed

28:20 - What do people say about you when you're not around?

29:27 - Manuel's MBTI profile

// When introverts become extroverts

// Every positive change starts with self-awareness

33:23 - Learning to express emotions

35:13 - Learning to relax

37:05 - The values you want to pass on to your children

39:02 - Manuel's mentors and what they taught him

41:03 - Advice to future CIOs

43:27 - Success in the past environment doesn't guarantee success in the future

// Build a team that will one day replace you

Bernd Gross became the CTO of Software AG after he chose the company to acquire his successful IoT startup, Cumulocity.

In this episode of Leadership Deep Dive, Hendrik Deckers takes a detour from the ECOTY tour into exploring what makes a leader successful in product-based companies, like Software AG. Bernd has a unique perspective of someone who went a long way from nearly two decades in corporate IT in Germany, to co-founding an IoT startup in 2012 in California - a little too far ahead of the market curve at the time - only to realise that Europe was actually a better environment for the innovation that he brought to the market.

Bernd shares his very interesting take on combining the best of the corporate and startup world, on attracting engineers and IT managers to companies that are definitely not startups anymore, on the thin line between empowerment and chaos, on trust and authenticity, and on other aspects of leading a big team in a fast-moving market.

Table of Contents:

01:10 - About Bernd Gross, Software AG and Cumulocity

15:44 - Bernd's role as the CTO of Software AG

20:49 - How do you implement a culture of co-creation, co-innovation?

24:42 - Co-creation with strategic partners and clients

28:40 - Combining corporate and startup experience

31:45 - Bernd's management style // With empowerment comes great responsibility. If you do it wrong, you create chaos.

36:21 - Attracting and keeping talent in IT. Why would people want to work for you? What do you offer them that startups can't?

40:50 - Your leadership style - what do people say about you when you're not around?

43:19 - Bernd's MBTI profile

45:48 - Managing the stress to go the extra mile

49:25 - Making tough decisions

51:43 - Nature and nurture in leadership

53:19 - What values do you want your child to grow up with? // Overnight success takes years of hard work

55:01 - Bernd's most brilliant failure // The importance of being yourself in business

59:22 - His mentors

1:01:20 - Bernd's advice to future digital leaders

1:03:18 - Where do you see IoT, machine to machine and Software AG in 5 years

1:07:55 - How do you see your role evolving in the next few years?

WATCH AS VIDEO:

https://www.youtube.com/watch?v=jP-NEIk4LOY