Most AI practitioners build an agent, use it for a few weeks, and then watch it quietly get worse. In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 break down the four pillars of a true agentic operating system and explain what it takes to keep your agent useful for months or years, not just days.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• The difference between an agent harness and a true agentic OS, and why most deployments only have the former
• The three tiers of agent memory, and why the ChatGPT memory toggle is just one small slice
• The four core pillars: signal layers, context flow, memory management, and model portability

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

For engineers, architects, and technical leaders moving past their first agent prototype and asking what it actually takes to run one sustainably for months or years. Also valuable for team leads evaluating a company-wide agent deployment.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 are members of the 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 engineering and AI practice. 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 has been running his personal agentic OS in daily production for over six months; 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 leads the technical architecture of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀’ internal agent deployment.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Follow 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 for the next episodes in this series as we go deep on each of the four pillars.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Tim Harting on LinkedIn

Gavin Franklin on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Agentic AI Playlist

Any Questions: Reach out to us at [email protected]

#AgenticAI #AIAgents #AgentOS #ContextEngineering #LLM #ArtificialIntelligence #CirriusTalk

Veterans leave the military carrying decades of leadership, problem-solving, and adaptability that most civilians will never develop, but the job market speaks a language they were never trained to use. 𝗕𝗲𝗮𝘂 𝗛𝗶𝗴𝗴𝗶𝗻𝘀 knows that gap from every angle, as a retired Marine Colonel who commanded 1st Reconnaissance Battalion, as the architect of Amazon’s veteran hiring program, and now as SVP at 𝗢𝗽𝗹𝗶𝗴𝗻, the AI-powered platform built to close it.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• Why hiring veterans is not charity, it is a financial and strategic advantage most companies have not fully calculated
• How Oplign translates military rank, MOS, and service history into skills-based resumes that civilian recruiters can read
• What Beau learned building Amazon’s veteran hiring program and how that shaped his approach at Oplign
• Why veterans already know how to network, they just never called it that

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Veterans, military spouses, and student veterans at any stage of transition, whether they separated last month or five years ago. Also essential listening for HR professionals, hiring managers, and any company building or improving a veteran employment strategy.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗕𝗲𝗮𝘂 𝗛𝗶𝗴𝗴𝗶𝗻𝘀 is a retired Marine Colonel who served 25 years as an intelligence officer, including command of 1st Reconnaissance Battalion. He then joined Amazon’s Military Affairs team to help deliver on Jeff Bezos’s pledge to hire 25,000 veterans, building a program that set the standard in corporate veteran hiring. He now serves as Senior Vice President at 𝗢𝗽𝗹𝗶𝗴𝗻 and also supports The Military Veteran (Millvet), focusing on executive recruiting for veterans entering private equity and venture capital. He is also a board member of Toys for Tots and serves the Travis Manion Foundation as race director of the New Orleans 9/11 run.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

If you are a veteran, military spouse, or student veteran, visit Oplign (link below) to create your free profile. Ten minutes and you will know exactly how your service aligns to the civilian job market.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

Beau Higgins on LinkedIn

Oplign

Toys for Tots

MilVet Podcast

The Military Veteran Executive Recruiting(Milvet): 

Travis Manion Foundation

9/11 Heroes Run in New Orleans

Related episode: Pat Hubbell (Candorful) — Why 94% of Vets Who Practice Land a Job Within 6 Months

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions — Use this link to find a curated list of resources we promote based on first-hand experience.

The Military Minute Playlist

Any Questions: Reach out to us at [email protected]

𝗦𝘂𝗴𝗴𝗲𝘀𝘁𝗲𝗱 𝗵𝗮𝘀𝗵𝘁𝗮𝗴𝘀:

#VeteranHiring #MilitaryTransition #Oplign #TheMilitaryMinute #CirriusTalk #VeteranCareers #MilitarySpouse

A perfect Salesforce build can still fail the day real people log in, and the reason is almost never technical. In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲, Greg Banks sits down with 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 of 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 to unpack why deep expertise can become a blind spot, and how experts grow into the leaders an implementation actually needs.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• Why technical experts get blinded by their own expertise, and how to widen the table
• How to align people on the “why” before a single requirement is gathered
• The three laws of performance and what they mean for adoption and change management
• How to treat AI as an invitation to higher-value work instead of a threat to your job

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Salesforce admins, architects, developers, delivery leads, and transformation owners who already know the platform and now have to carry the people side of change.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 spent the first 15 years of his career in consulting before moving into internal IT leadership, then launched 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 𝗖𝗼𝗮𝗰𝗵𝗶𝗻𝗴 in 2026. His mission is helping experts become leaders by navigating the identity growth required to stay relevant.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Connect with 𝗔𝗮𝗿𝗼𝗻 𝗢𝘁𝘁 on LinkedIn and take the leadership assessment at aaronottcoaching.com. 

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Aaron Ott on LinkedIn

Aaron Ott Coaching

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Salesforce at Scale Playlist

Any Questions: Reach out to us at [email protected]

#Salesforce #ChangeManagement #Leadership #DigitalTransformation #AdoptionAtScale #AgentforceReady #SalesforceAdmin

Most AI agent initiatives do not fail in the build. They fail in the planning, where six teams each carry a ninety percent plan and nobody agrees on what success looks like. In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 walk through the seven deliverables every organization should lock in before building a single agent.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• The three pre-execution phases: Assess, Initial Architecture, and Initializing Execution
• How to build a use case value model with KPIs an agent can actually move
• Running a platform fit assessment so you do not end up paying for agents across six platforms
• Why target state architecture for AI leans on data and integration, not system design
• Building an agent evaluation framework that covers output quality, token cost, and security, not just KPIs

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

CTOs, CIOs, engineering leaders, and business leaders who are responsible for turning “go build AI” into a plan that actually delivers value.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 lead AI implementation work at 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀. The seven-deliverable framework in this episode is what they have coalesced on after iterating across multiple agent engagements and rollouts.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Planning an agent rollout around Anthropic, OpenAI, or Salesforce? Learn more at https://cirrius-solutions.salesreach.io/cirrius-talk-landing-page (Optional: Follow the show for more 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 episodes.)

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Episode Artifact

Tim Harting on LinkedIn

Gavin Franklin on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Agentic AI Playlist

Any Questions: Reach out to us at [email protected]

Transitioning out of the military often means facing a hiring process that went fully digital while you were serving, where one job can draw thousands of applicants and a great resume still gets lost. On this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗧𝗵𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 𝗠𝗶𝗻𝘂𝘁𝗲, Greg Banks sits down with 𝗣𝗮𝘁 𝗛𝘂𝗯𝗯𝗲𝗹𝗹, co-founder of 𝗖𝗮𝗻𝗱𝗼𝗿𝗳𝘂𝗹, to talk about how free, expert interview coaching helps veterans and military spouses turn the interview into their advantage.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: - Why networking, not the resume, is the number one job-search skill - What real interview prep looks like, from the STAR format to handling mistakes - How 𝗖𝗮𝗻𝗱𝗼𝗿𝗳𝘂𝗹 pairs candidates with coaches from PwC, Amazon, Oracle, and more - How to get started, and how to volunteer as a coach

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿: Veterans, military spouses, and anyone transitioning into the corporate world, plus professionals who want a high-impact way to give back.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆: 𝗣𝗮𝘁 𝗛𝘂𝗯𝗯𝗲𝗹𝗹 is an engineer and former management consultant who co-founded 𝗖𝗮𝗻𝗱𝗼𝗿𝗳𝘂𝗹 in 2017. With a team of two and roughly 130 volunteer coaches, 𝗖𝗮𝗻𝗱𝗼𝗿𝗳𝘂𝗹 serves about 1,000 veterans and military spouses a year, and recently became a partner program within 𝗙𝗼𝘂𝗿𝗕𝗹𝗼𝗰𝗸.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔: Learn more, book an intake, or volunteer as a coach at candorful.org. (Follow the show for more 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗧𝗵𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 𝗠𝗶𝗻𝘂𝘁𝗲 episodes.)

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

To sign up for a 30 minute intake (and prepare for Candorful interviews):

Go to https://candorful.org/ > Get started tab at the top > Choose “Military Veterans, Military Spouses” from the drop down menu > Get Started button. Then choose 1 coach to meet with for your intake.

OR

https://candorful.org/military-veterans-military-spouses/

To learn more about being an interview coach, join an info session. Sign up here: Sign up to learn more about being a Candorful interview coach

Coaches should be experienced at conducting corporate/business interviews, be HIGHLY reliable. They also need to be US Citizens or be employable in the US

Four Block

Pat Hubbell on LinkedIn

Recommended Reading

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Use this link to find a curated list of resources we promote based on first-hand experience.

The Military Minute Playlist

Any Questions: Reach out to us at [email protected]

Custom code used to mean long timelines, high cost, and a nagging fear of what happens when the developer who built it moves on. On this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲, host Greg Banks and co-host 𝗔𝗹𝗹𝗶𝗲 𝗡𝗲𝗹𝘀𝗼𝗻 sit down with developer 𝗧𝗮𝘆𝗹𝗼𝗿 𝗦𝘁𝗲𝘄𝗮𝗿𝘁 to walk through how assistive AI is reshaping Salesforce development, from landing the project to delivering it.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: - Why pre-AI integrations were slow and costly, and what specifically changed - How a full point-to-point integration demo got mocked up in about two hours - Where to draw the line between configuration and custom code - How one developer runs an entire project with AI as BA, PM, and architect

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿: Salesforce developers, admins, architects, and delivery leaders who want a grounded, practitioner view of where AI actually helps in custom development.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆: 𝗧𝗮𝘆𝗹𝗼𝗿 𝗦𝘁𝗲𝘄𝗮𝗿𝘁 is a developer at 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 who specializes in integrations and helped pioneer the firm’s use of assistive AI in delivery. Co-host 𝗔𝗹𝗹𝗶𝗲 𝗡𝗲𝗹𝘀𝗼𝗻 brings the solutions engineering and sales perspective on how this changes the way teams demo and deliver.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔: Follow the show for more Salesforce at Scale episodes, and catch Taylor speaking on this topic at Witness Success in July.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Prompt Engineering on Reddit

WITness Success

Taylor Stewart on LinkedIn

Allie Nelson on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Salesforce at Scale Playlist

Any Questions: Reach out to us at [email protected]

The AI security conversation has two volume settings: hand over the keys, or the sky is falling. On this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 give you the calibrated middle, a practical framework for AI dev tool security that holds up whether you are technical or not.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻: - Which fears are overstated (internet access, file deletion, vendors training on your whole machine) - The moderate risks worth monitoring: insecure code at scale, context and training data, malicious public repos, cost overruns - The act-now threats: prompt injection, automated output without review, API keys in local files - Six mitigation principles, from human in the loop to credential hygiene to spending limits

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿: Engineering leaders, architects, security owners, and business leaders deciding how to adopt AI dev tools without getting burned.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆: 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 work hands-on with agentic dev tools at 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, advising teams on how to deploy them securely. They translate real implementation experience into rules you can apply immediately.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔: Learn more at https://cirrius-solutions.salesreach.io/cirrius-talk-landing-page 

Follow the show for more 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 episodes

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Episode Artifact

Tim Harting on LinkedIn
Gavin Franklin on LinkedIn
Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions
Agentic AI Playlist

Any Questions: Reach out to us at [email protected]

What does it actually look like when a tech giant treats veteran and military spouse hiring as a talent strategy instead of a checkbox? In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗧𝗵𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 𝗠𝗶𝗻𝘂𝘁𝗲, Greg Banks sits down with 𝗗𝗲𝗮𝗻 𝗥𝗼𝗯𝗶𝘀𝗼𝗻 of Salesforce - executive sponsor of Salesforce Veteran Initiatives at the company Forbes just named the #1 best employer for veterans in America for the second year in a row.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• How VetForce grew from a few co-founders asking “how do we give back” into a 6,800-member global community
• Why Salesforce Military’s 87,000-member ecosystem is reporting 83% higher career satisfaction and ~$87K starting salaries
• Inside Mission Force, the purpose-built defense platform behind Salesforce’s $5.6B, 10-year U.S. Army contract
• The three Marine Corps lessons 𝗗𝗲𝗮𝗻 𝗥𝗼𝗯𝗶𝘀𝗼𝗻 carries into the boardroom: mission clarity, taking care of people, comfort with chaos
• Why the military spouse community is the underrated superpower of the Salesforce ecosystem

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Transitioning service members, military spouses navigating the next PCS, and corporate leaders who want to stop treating veteran hiring as philanthropy and start treating it as a competitive advantage.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗗𝗲𝗮𝗻 𝗥𝗼𝗯𝗶𝘀𝗼𝗻 is a U.S. Naval Academy graduate and twelve-and-a-half-year Marine Corps veteran now serving in the Office of the Chief Operating and Financial Officer at Salesforce, with more than 15 years inside the company. He is a co-founder of VetForce and the executive sponsor of Salesforce Veteran Initiatives, including partnerships with Hiring Our Heroes, the VetForce Alliance, and Joining Forces.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Learn more about Salesforce Military and the free training pathways at Salesforce Military. (Optional: Follow the show for more 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗧𝗵𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 𝗠𝗶𝗻𝘂𝘁𝗲 episodes.)

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Salesforce

MissionForce

Salesforce Military

Dean Robison on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions — Use this link to find a curated list of resources we promote based on first-hand experience.

The Military Minute Playlist

Any Questions: Reach out to us at [email protected]

The best field service call is the one you never had to run. On this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲, 𝗔𝗹𝗹𝗶𝗲 𝗡𝗲𝗹𝘀𝗼𝗻 and 𝗔𝗹 𝗛𝘂𝗲𝗿𝘁𝗮 from 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 walk through a full day in the life of a Salesforce Field Service appointment with Agentforce layered in at every step, from intake and triage to wrap up, predictive maintenance, and coaching.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

·         How Service Agent deflects calls before a truck ever rolls

·         Where Copilot in the dispatch console rebalances schedules in clicks instead of hours

·         Voice to report, prompt builder summaries, and guided flows that take work off the technician

·         Post visit automation that closes the loop with the customer and the back office

·         Asset 360 and predictive maintenance that turn service history into proactive revenue

·         Real time performance coaching that lifts new techs without adding head count

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Salesforce admins, architects, and service leaders running or scaling Field Service who want a concrete, stage by stage view of where Agentforce actually pays off.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗔𝗹𝗹𝗶𝗲 𝗡𝗲𝗹𝘀𝗼𝗻 and 𝗔𝗹 𝗛𝘂𝗲𝗿𝘁𝗮 lead Field Service work at 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, a Salesforce Implementation Partner with more than 15 years of delivery experience and nearly 300 certifications across the team. They have implemented Salesforce Field Service across home services, B2B equipment fleets, and multi territory operations.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Pick one stage of the field service day and tell us how many human eyes touch it today. Reach out at [email protected] and we will help you map your first Agentforce target. Follow the show for more 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 episodes.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Episode Artifact

Al Huerta on LinkedIn

Allie Nelson on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Salesforce at Scale Playlist

Any Questions: Reach out to us at [email protected]

#SalesforceFieldService #Agentforce #Salesforce #FieldService #AI #CirriusTalk #SalesforceAtScale

Every consulting project carries the same hidden risk: the client doesn’t really know what they’re getting until UAT, and by then the time and money to change it are gone. In this episode of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜, 𝗔𝗹 𝗛𝘂𝗲𝗿𝘁𝗮 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 break down the POC-first delivery model and how agentic AI tooling has finally made it economically viable.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• Why describe-first artifacts (decks, user stories, wireframes) almost always leave a translation gap between consultant and client
• How tools like Claude Code and Claude Design compress weeks of POC build into hours - and why expertise still matters
• The shift from time-and-materials to outcome-based and fixed-bid contracts that POCs make possible
• How POC-first changes vendor selection: ask for an interactive mockup of your business, not a generic demo
• Where AI-generated POCs can mislead clients into asking for things their platform can’t reasonably support

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Consulting leaders, delivery managers, software buyers, and product owners who are tired of UAT surprises and want a delivery model that surfaces hard conversations early - when there’s still budget and time to act on them.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗔𝗹 𝗛𝘂𝗲𝗿𝘁𝗮 leads delivery initiatives at 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀, where he has been driving the internal move to a POC-first methodology across engagements. 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 is a senior architect and recurring 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗔𝗴𝗲𝗻𝘁𝗶𝗰 𝗔𝗜 voice with a developer’s-eye view on how POCs reshape user stories, sprint cadence, and pre-sales risk.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Learn more about how 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗦𝗼𝗹𝘂𝘁𝗶𝗼𝗻𝘀 applies POC-first delivery at https://cirrius-solutions.salesreach.io/cirrius-talk-landing-page. 

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀

Episode Artifact

Al Huerta on LinkedIn 

Gavin Franklin on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Agentic AI Playlist

Any Questions: Reach out to us at [email protected]

#AgenticAI #ProofOfConcept #ConsultingDelivery #ClaudeCode #SoftwareArchitecture #Salesforce #AIConsulting