Cirrius Talk

Most Salesforce consultants walk into a new engagement treating it as a technical problem, and the org they inherit was built by three or four teams before them for a problem set that no longer exists. 𝗔𝗻𝗱𝘆 𝗚𝗮𝗹𝗹, Solution Architect at Cirrius Solutions, joins Greg Banks and 𝗔𝗹 𝗛𝘂𝗲𝗿𝘁𝗮 to lay out what he checks before the kickoff call, how he delivers the bad news when the foundation cannot carry the build, and why code is pulling ahead of flows again in the age of large language models.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• The fifteen-minute org health check Andy runs before a first meeting: paused and failed flow interviews, the Apex jobs queue, stacked after-save flows on one object, queries and updates inside loops
• How to turn a hard “fix the foundation first” conversation into a value statement, with evidence the client can see for themselves and spend you can offset along the way
• Why orgs get sick (no single owner, no architecture review board, every department writing its own flow) and why 75 percent code coverage was never the point of a test class

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:
Salesforce admins, developers, architects, and delivery leads who inherit orgs they did not build, and the business stakeholders deciding whether to fund remediation before the next project.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:
𝗔𝗻𝗱𝘆 𝗚𝗮𝗹𝗹 is a Solution Architect at Cirrius Solutions who started as a .NET developer roughly twenty-five years ago, doing in-house consulting for a manufacturing company outside Pittsburgh before a ServiceMax and Salesforce implementation pulled him into the platform. He has since worked for customers, for Salesforce partners, and for ServiceMax directly, so he has seen a challenging engagement from every side of the table. 𝑺𝒑𝒆𝒆𝒅 𝒊𝒔 𝒏𝒐𝒘 𝒗𝒆𝒓𝒚 𝒄𝒉𝒆𝒂𝒑 𝒘𝒊𝒕𝒉 𝒓𝒆𝒈𝒂𝒓𝒅 𝒕𝒐 𝒘𝒓𝒊𝒕𝒊𝒏𝒈 𝒄𝒐𝒅𝒆, 𝒃𝒖𝒕 𝒒𝒖𝒂𝒍𝒊𝒕𝒚 𝒊𝒔 𝒕𝒉𝒆 𝒆𝒙𝒑𝒆𝒏𝒔𝒊𝒗𝒆 𝒕𝒉𝒊𝒏𝒈.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:
If you have inherited an org that fights you every sprint, or you want a second opinion before the next build, reach out and start the conversation with the Cirrius Talk team.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:
Andy Gall on LinkedIn
Al Huerta on LinkedIn

Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions
Salesforce at Scale Episodes

Any Questions: 

Reach out to us at [email protected]

Military spouses start their careers over every two to four years, and many take whatever job is open rather than the one their education earned. 𝗣𝗮𝘁𝘁𝘆 𝗠𝗼𝗻𝘁𝗲𝘀-𝗕𝗮𝗿𝗿𝗼𝗻, former Deputy Assistant Secretary of Defense for Military Community and Family Policy and now running 𝗣𝗠𝗕 𝗖𝗼𝗻𝘀𝘂𝗹𝘁𝗶𝗻𝗴, opens a collection of 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗧𝗵𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 𝗠𝗶𝗻𝘂𝘁𝗲 episodes on military spouse life with a plain account of the problem and the programs beginning to move it.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• The stressors stacking up on spouses today: moves every few years, Guard and Reserve activations, solo parenting, and childcare that shrank after COVID
• The programs showing results: SHRM’s hiring-manager training built with Military Community and Family Policy, SpouseWorks’ work with federal hiring managers, and the Military Spouse Fellowship, a SkillBridge-style path Patty helped launch
• A no-budget playbook for employers: learn the community through Military OneSource, find the spouses already on staff, and give them an employee resource group
  
  

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Military spouses at any stage, service members facing the stay-or-go decision around year ten, and the HR leaders and hiring managers who want this talent but have not known where to look.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗣𝗮𝘁𝘁𝘆 𝗠𝗼𝗻𝘁𝗲𝘀-𝗕𝗮𝗿𝗿𝗼𝗻 spent 30 years as an active duty military spouse and another 10 as a veteran spouse, moving 14 times and holding seven nursing licenses along the way. From 2021 to 2025 she served as Deputy Assistant Secretary of Defense for Military Community and Family Policy, overseeing childcare, spouse employment, and Military OneSource, after leading family readiness at the Association of the United States Army and the National Military Family Association.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Listen, then carry Patty’s closing point into your own HR conversation: 𝒊𝒕’𝒔 𝒋𝒖𝒔𝒕 𝒈𝒐𝒐𝒅 𝒃𝒖𝒔𝒊𝒏𝒆𝒔𝒔.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

𝗣𝗮𝘁𝘁𝘆 𝗠𝗼𝗻𝘁𝗲𝘀-𝗕𝗮𝗿𝗿𝗼𝗻 on LinkedIn

Spouse employment: 

SpouseWorks

Mentorship:

Military Spouse Advocacy Network

Military OneSource Peer to Peer Support

Blue Star Families Peer Support 

For HR specialists wanting to learn more about military life:

Military OneSource

PsychArmor 

SHRM Military Community

Military Spouse Employment Pattnership ( partner portal)

PMB Consulting

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions - Use this link to find a curated list of resources we promote based on first-hand experience.

The Military Minute Episodes

Any Questions: Reach out to us at [email protected]

A year ago Salesforce Military had gone a couple of years without a leader, the community was vocal about it, and the platform was still sitting on the old Experience Cloud. 𝗧𝗼𝗺 𝗛𝗼𝘂𝘀𝗲, Director of Salesforce Military, returns to 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗧𝗵𝗲 𝗠𝗶𝗹𝗶𝘁𝗮𝗿𝘆 𝗠𝗶𝗻𝘂𝘁𝗲 for his third conversation to lay out what twelve months in the seat produced: 92,000 members, 1.2 million badges, a full move to Trailhead, and a program that now reaches Gold Star children.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• Why the Gold Star children expansion announced at Dreamforce exists, the Senior Chief who inspired it, and how the white-glove verification will work for families who sign up
• What Salesforce Military is doing in Washington, DC the week of November 9: a Veterans Day walk from the World War II Memorial to the Salesforce K Street office on November 10, with Warrior Canine Connection as the featured organization
• Who the two-day AI Summit on March 15 and 16 is for (transitioning service members, spouses, hiring managers, system integrators, nonprofits, even CRM competitors) ahead of the DC World Tour on March 17

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:
Veterans and military spouses weighing a Salesforce career, employers and integrators with headcount to fill, and anyone in a veteran service organization asking whether their benefits reach Gold Star families.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:
𝗧𝗼𝗺 𝗛𝗼𝘂𝘀𝗲 is the Director of Salesforce Military, a Navy veteran who served both enlisted and as an officer and led the VetForce employee group in San Francisco before taking over the program. In his first year the community grew from roughly 87,000 to 92,000 members, crossed one million Trailhead badges, and narrowed its nonprofit focus to 𝗛𝗶𝗿𝗲 𝗛𝗲𝗿𝗼𝗲𝘀 𝗨𝗦𝗔, Hiring Our Heroes, and Blue Star Families.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:
Tom’s own line is 𝒂 𝒉𝒂𝒑𝒑𝒚 𝒔𝒂𝒊𝒍𝒐𝒓 𝒊𝒔 𝒂 𝒄𝒐𝒎𝒑𝒍𝒂𝒊𝒏𝒊𝒏𝒈 𝒔𝒂𝒊𝒍𝒐𝒓, so bring your questions and your criticism into the Salesforce Military Slack community, and if you know a Gold Star child, tell them the program is now free for them.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:
Salesforce Military

Salesforce Military Slack community 

Warrior Canine Connection

Salesforce Military AI Summit

Missionforce

More on Wilbur "Jack" Myers

Related episode: Tom House, Director of Salesforce Military: Serving Those Who Served

Related episode: Salesforce Military Is Back, Inside the AI Summit with Tom House

Related episode: Dean Robison, What If Veteran Hiring Isn’t Charity, but Strategy

Related episode: Meagan Kut, From Air Force Linguist to Salesforce

Related episode: Travis Manion Foundation, How Veterans Mentor Youth in Over 50 Chapters

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions (Use this link to find a curated list of resources we promote based on first-hand experience.)

The Military Minute Episodes

For follow-up questions: [email protected]

𝗜𝗻 𝗺𝗲𝗺𝗼𝗿𝘆 𝗼𝗳 𝗦𝗲𝗻𝗶𝗼𝗿 𝗖𝗵𝗶𝗲𝗳 𝗝𝗮𝗶𝗿𝗼 𝗚𝘂𝗶𝘁𝘆:

Senior Chief Jairo Guity served in the United States Navy for more than 24 years, including Operation Iraqi Freedom. Tom says he probably would not have made lieutenant commander without him, and the Gold Star children expansion exists because of him. He leaves behind his wife, Derby, and their three children.

Chat sessions and scheduled jobs only do what you already knew to ask for, and the things you never thought to check are the ones that cost you. 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 of Cirrius Solutions break down Claude Duet, Anthropic’s proactive agent now in research preview, and show what it caught for them in its first week.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• The three things that set 𝗖𝗹𝗮𝘂𝗱𝗲 𝗗𝘂𝗲𝘁 apart from Claude Code, Claude Cowork, and scheduled jobs: mobile first, running while you are away, and a proactive harness that is 𝒄𝒂𝒔𝒕𝒊𝒏𝒈 𝒂 𝒘𝒊𝒅𝒆𝒓 𝒏𝒆𝒕 than any task you would have written yourself
• How the morning brief turns into a list of proposed tasks you approve with a tap, and where Duet stops and asks before it sends, signs, creates a record, or pays
• Two real catches from one Monday morning: a customer reference request sent to two different email addresses, and vendor pricing in Slack that did not match what a prospect was being told
  
  

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Pro and Max subscribers who already have Duet and want ideas for the first week, and leaders on Teams and Enterprise plans deciding now how a proactive agent should fit their workflow before it reaches them.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 is COO of Cirrius Solutions and has run his own agents in Claude Code for the past year, so his read on Duet comes from a sophisticated setup rather than a blank slate. 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 is Head of Custom Development at Cirrius Solutions and brings the developer’s view of where a proactive agent belongs next to Claude Code.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

If you want a second set of eyes on what a proactive agent should and should not be allowed to touch in your business, reach out to Cirrius Solutions.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

Tim Harting on LinkedIn

Gavin Franklin on LinkedIn

Anthropic Claude Duet

Episode Artifact

Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions
Agentic AI Episodes

Any Questions: Reach out to us at [email protected]

Most transitioning service members hit the same wall: how does what you did in uniform translate to a career in tech? Retired Major General 𝗖𝗵𝗿𝗶𝘀 𝗖𝗼𝗿𝘁𝗲𝘇, Vice President of Military Affairs at Microsoft, joins Greg Banks to break down the 𝗠𝗶𝗰𝗿𝗼𝘀𝗼𝗳𝘁 𝗦𝗼𝗳𝘁𝘄𝗮𝗿𝗲 𝗮𝗻𝗱 𝗦𝘆𝘀𝘁𝗲𝗺𝘀 𝗔𝗰𝗮𝗱𝗲𝗺𝘆 (MSSA), the 17-week program that has carried thousands of veterans and military spouses into technology careers at no cost to the participant. Do not miss the epilogue which include updates to the MSSA program.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• How MSSA works: 120 days of fully virtual training in server and cloud administration, cybersecurity operations, or cloud application development, split 80/20 between hardcore technical instruction and Friday professional development
• What it takes to get in: an application, prerequisite courses, commanding officer approval for those still serving, and an interview, with Microsoft picking up the full cost
• Why Chris tells every transitioning service member 𝒊𝒕’𝒔 𝒂 𝒎𝒂𝒓𝒂𝒕𝒉𝒐𝒏, 𝒏𝒐𝒕 𝒂 𝒔𝒑𝒓𝒊𝒏𝒕, and why 1,200 companies keep coming back to hire from a program with 4,453 graduates, a 94% graduation rate, and a 97% employment rate
•  Microsoft’s two new accelerated pathways: the Military Datacenter Pathway, about 60 to 90 days online for datacenter careers, and the MSSA Cleared Talent Accelerator, a 90-day program for TS/SCI-cleared service members and veterans. Details in the Epilogue
  
  

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Transitioning active duty service members, reservists, National Guard members, veterans, and military spouses weighing a move into tech. It is equally for employers and leaders wondering what a serious military affairs initiative can grow into.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗖𝗵𝗿𝗶𝘀 𝗖𝗼𝗿𝘁𝗲𝘇 is a retired two-star Major General, US Marine Corps, and Vice President of Military Affairs at Microsoft, the division he helped stand up in 2014 after joining the company in 2006. He has guided MSSA from its 2013 pilot of 22 participants at Joint Base Lewis-McChord to roughly 22 cohorts and 330 participants a year, supported by 707 Microsoft volunteer mentors.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Listen now, then share this episode with a service member, veteran, or military spouse who is ready to plan their next mission in tech.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

Chris Cortez on LinkedIn

Microsoft Software and Systems Academy (MSSA)

Microsoft Military Datacenter Pathway 

MSSA Cleared Talent Accelerator

New Horizons

Why Microsoft continues to deepen military investment

Testimonial of MSSA graduate 

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions - Use this link to find a curated list of resources we promote based on first-hand experience.

The Military Minute Episodes

Any Questions: Reach out to us at [email protected]

Agentforce is now switched on by default in most Salesforce orgs with the Winter ’27 release, and most teams still have not decided what to do about it. 𝗠𝗶𝗸𝗲 𝗣𝗮𝘁𝗰𝗵𝗲𝗻, Agentforce FDE Lead at Cirrius Solutions, joins Greg Banks on Salesforce at Scale to explain what the platform actually is, what it costs, and why so many pilots never turn into adopted agents.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• Why 𝗔𝗴𝗲𝗻𝘁𝗳𝗼𝗿𝗰𝗲 is different from a chat window: deterministic answers built on the data and permissions already in your org, and a rough rule of thumb of about 10 cents per agent action to budget against
• What “on by default” with the Winter ’27 release does and does not mean, and why enabled is not the same as deployed or billed
• The habits that move an agent from deployed to adopted, starting with one measurable use case, clean data, and an agent contract that turns instructions into enforced guardrails

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Salesforce admins, architects, and IT leaders who have been waiting for the Agentforce dust to settle, and business stakeholders who need a clear answer on cost before they say yes to a pilot.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗠𝗶𝗸𝗲 𝗣𝗮𝘁𝗰𝗵𝗲𝗻 is the Agentforce FDE Lead at Cirrius Solutions, with roughly 10 years in the Salesforce ecosystem and several years at Cirrius. He leads agent engagements with clients today, from use-case discovery through go-live and the monitoring that follows, and holds the team to his own standard: 𝒈𝒐 𝒍𝒊𝒗𝒆 𝒊𝒔 𝒋𝒖𝒔𝒕 𝒂 𝒎𝒊𝒍𝒆𝒔𝒕𝒐𝒏𝒆, 𝒂𝒅𝒐𝒑𝒕𝒊𝒐𝒏 𝒊𝒔 𝒕𝒉𝒆 𝒈𝒐𝒂𝒍.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Pick one use case, decide how you will measure it, and then reach out to Cirrius Solutions to walk through the rest.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

𝗠𝗶𝗸𝗲 𝗣𝗮𝘁𝗰𝗵𝗲𝗻 on LinkedIn
Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions
Salesforce at Scale Episodes

Any Questions: Reach out to us at [email protected]

Ask an AI assistant for every sale in your region and you get a CSV, or a table the model improvised, and then you scroll and Control-F through it like a spreadsheet. 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 of Cirrius Solutions break down 𝗠𝗖𝗣 𝗔𝗽𝗽𝘀, the extension that lets an MCP server send back a working interface along with the data, and show where that changes the daily work of the people using these tools.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• How an MCP App differs from a plain MCP call: the server returns an HTML interface with filtering, sorting, search, and buttons that trigger actions, instead of raw data the model has to format on its own
• What is happening under the hood: the interface talks to the model and back to the MCP server, and the whole exchange stays inside that same locked-down loop
• Where early use is landing: data exploration, scenario and sales-forecast modeling, media and diagram rendering, plus Gavin’s read on token cost

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Technology and engineering leaders who already run MCP connections and want to know what this extension changes for their users, and product and business leaders deciding which workflows belong inside a chat interface.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 is COO of Cirrius Solutions and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 is its Head of Custom Development. Cirrius is a Salesforce shop that works through Salesforce’s hosted MCP service, and Gavin’s team is already implementing scenario-modeling and forecasting interfaces on MCP Apps.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Listen, then open the companion artifact that goes with this episode; it lays the whole concept out in bite-sized pieces. As Gavin puts it, with the right interface 𝒚𝒐𝒖 𝒅𝒐𝒏’𝒕 𝒆𝒗𝒆𝒏 𝒏𝒆𝒄𝒆𝒔𝒔𝒂𝒓𝒊𝒍𝒚 𝒏𝒆𝒆𝒅 𝒕𝒐 𝒌𝒏𝒐𝒘 𝒘𝒉𝒂𝒕 𝒕𝒐 𝒂𝒔𝒌.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

Tim Harting on LinkedIn
Gavin Franklin on LinkedIn
Episode page (access to the artifact)

Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions
Agentic AI Episodes

Any Questions: Reach out to us at [email protected]

On any given night, somewhere between 35,000 and 75,000 American veterans have no home to call their own, and a decade of spending has not moved the number. 𝗗𝗿𝗲𝘄 𝗪𝗮𝗹𝘀𝘁𝗼𝗻, founder of 𝗠𝗶𝗴𝗵𝘁𝘆 𝗛𝗲𝗿𝗼 𝗛𝗼𝗺𝗲𝘀, joins Greg Banks to share a different answer: gated 84-home communities that offer affordable, permanent housing and a path all the way to ownership, driven by the four words on his bracelet: 𝒃𝒆𝒄𝒂𝒖𝒔𝒆 𝒕𝒉𝒆𝒚 𝒅𝒆𝒔𝒆𝒓𝒗𝒆 𝒃𝒆𝒕𝒕𝒆𝒓.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• Why point-in-time counts miss veterans who are couch surfing or sleeping in cars, and why affordable permanent housing, not temporary shelter, is the solution Mighty Hero Homes is building
• What an 84-home base includes: seven quads with shared commons, a community center, a greenhouse run with Veterans Produce, a canine training center with Healing for Heroes, and jobs on site
• How the H2O program (Homelessness to Home Ownership) and the Build a House, Create a Legacy campaign turn $100,000 raised by a company, church, or community group into a named home for a veteran
  
  

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Veterans and military families, VSO leaders, and anyone in a company, church, or community group looking for a concrete way to act on veteran homelessness.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗗𝗿𝗲𝘄 𝗪𝗮𝗹𝘀𝘁𝗼𝗻 is the founder of Mighty Hero Homes, arriving by way of a 21-year career at Progressive Insurance and 15 years designing products for military use, including the most widely used heated hypothermia bag of the Afghanistan and Iraq wars. Working full time on the mission since April 2022, his team has helped 33 veteran families and closed on the Milledgeville, Georgia property where the first 84-home base will be built.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Listen, then use the links below to learn how you or your organization can help build a house and create a legacy.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

Drew Walston on LinkedIn

Mighty Hero Homes

RaLin Construction, general contractor

Squared Away Construction, construction advisor

Healing4Heroes, canine training center

Veterans Produce, greenhouse

Orkin, on base pest control training

The Roanoke organization, led by General (Ret.) Robert Dees, President, is the National Center for Healthy Veterans. www.healthyveterans.org 

The LaGrange and Griffin partners are part of the same organization, DSP Waypoint, led by Sandra Brownlee. www.dspwaypoint.org 

Related episode: USA Cares: Keeping Veterans Housed, Working, and Hopeful
Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions - Use this link to find a curated list of resources we promote based on first-hand experience.
The Military Minute Episodes
Any Questions: Reach out to us at [email protected]

Every Salesforce org carries technical debt, and most teams only notice it when a release slips or the dev team gets nervous about hitting deploy. 𝗟𝗶𝘀𝗮 𝗠𝗮𝗹𝗺𝗮𝗻𝗴𝗲𝗿, senior principal consultant at 𝗘𝗻𝗮𝗯𝗹𝗲𝗱 𝗔𝗻𝗮𝗹𝘆𝘁𝗶𝗰𝘀 and a 10-year U.S. Army veteran, joins Greg Banks on 𝗖𝗶𝗿𝗿𝗶𝘂𝘀 𝗧𝗮𝗹𝗸: 𝗦𝗮𝗹𝗲𝘀𝗳𝗼𝗿𝗰𝗲 𝗮𝘁 𝗦𝗰𝗮𝗹𝗲 to turn military planning discipline into a practical playbook for inherited orgs, stakeholder decisions, and paying debt down one sprint at a time.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• How to log technical debt as you work, review it with the client, and fold cleanup into every sprint instead of waiting for a stop-the-presses project that never gets funded
• Why you read commander’s intent before critiquing an org you did not build. 𝑻𝒉𝒆𝒓𝒆 𝒎𝒊𝒈𝒉𝒕 𝒃𝒆 𝒂 𝒑𝒆𝒓𝒇𝒆𝒄𝒕𝒍𝒚 𝒈𝒐𝒐𝒅 𝒓𝒆𝒂𝒔𝒐𝒏 𝒘𝒉𝒚 𝒕𝒉𝒆𝒚 𝒘𝒆𝒏𝒕 𝒘𝒊𝒕𝒉 𝑨𝒑𝒆𝒙 𝒂𝒏𝒅 𝒏𝒐𝒕 𝒂 𝒇𝒍𝒐𝒘 𝒂𝒕 𝒕𝒉𝒆 𝒕𝒊𝒎𝒆.
• How to translate debt into cost, timeline, and risk so leadership gives it a line in the budget
  
  

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Salesforce admins, architects, and consultants who inherit orgs they did not build, and delivery leads who need the business to take technical debt seriously.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗟𝗶𝘀𝗮 𝗠𝗮𝗹𝗺𝗮𝗻𝗴𝗲𝗿 is a senior principal consultant at Enabled Analytics who has been building on Salesforce since 2011, holds certifications including System Architect, AI Specialist, and Data Cloud, and spent nearly four years as a senior solution architect at Booz Allen Hamilton guiding government enterprise clients. She served 10 years in the U.S. Army, deployed to Bosnia, separated as a sergeant, and later rolled out CRM to more than 3,000 users at Fort Knox as an Army civilian IT specialist.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

Listen now, then connect with Lisa on LinkedIn and tell her which piece of technical debt you are tackling first.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

𝗟𝗶𝘀𝗮 𝗠𝗮𝗹𝗺𝗮𝗻𝗴𝗲𝗿 on LinkedIn

Dreamforce talk 

Debt Due Newsletter - Part 1

Debt Due Newsletter - Part 2

Debt Due Newsletter - Part 3

Debt Due Newsletter - Part 4

Debt Due Newsletter - Part 5

Enabled Analytics

Related episode: Tackling Technical Debt Before It Tackles You
Related episode: From Accidental Admin to Salesforce Evangelist with Mike Gerholdt
Related episode: Priscilla Román, How an ESL Teacher Became a Lead Solution Engineer

Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions
Salesforce at Scale Episodes

Any Questions: Reach out to us at [email protected]

Every agentic pipeline is full of small yes-or-no and which-bucket decisions, and running each one through a large language model costs seconds and real money at scale. 𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 and 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 of Cirrius Solutions break down Jev, the new “System One” model from TypeSafe AI that makes those decisions in milliseconds for about four cents per million input tokens.

𝗪𝗵𝗮𝘁 𝘆𝗼𝘂’𝗹𝗹 𝗹𝗲𝗮𝗿𝗻:

• Why Jev is a different kind of model, trained with RLCD (reinforcement learning for calibrated decisions), and why it works alongside an LLM rather than replacing it
• The three decision primitives: choose one option from a set, score against up to ten levels, or answer a yes/no question, each with a confidence score you can set thresholds on
• Where it pays off first: content moderation, case and email routing, sentiment triage, model routing, and risk-checking the commands an agent asks to run

𝗪𝗵𝗼 𝗶𝘁’𝘀 𝗳𝗼𝗿:

Engineering leaders, architects, and platform teams who have hit the cost or latency wall when scaling an agentic workflow from one account to thousands.

𝗚𝘂𝗲𝘀𝘁 + 𝗰𝗿𝗲𝗱𝗶𝗯𝗶𝗹𝗶𝘁𝘆:

𝗧𝗶𝗺 𝗛𝗮𝗿𝘁𝗶𝗻𝗴 is COO of Cirrius Solutions and spent the weekend running Jev against his own classification workloads, where several hours of testing landed at a total of about four cents versus the five to eight dollars he would have expected from an LLM. 𝗚𝗮𝘃𝗶𝗻 𝗙𝗿𝗮𝗻𝗸𝗹𝗶𝗻 is Head of Custom Development at Cirrius Solutions and describes Jev as 𝒂𝒍𝒎𝒐𝒔𝒕 𝒍𝒊𝒌𝒆 𝒂 𝒍𝒐𝒈𝒊𝒄 𝒈𝒂𝒕𝒆 inside the agentic operating system the team has been building for enterprise clients.

𝗣𝗿𝗶𝗺𝗮𝗿𝘆 𝗖𝗧𝗔:

If you want to talk through where a fast, cheap decision layer fits in your own agent pipeline, reach out to the Cirrius Solutions team.

𝗥𝗲𝗰𝗼𝗺𝗺𝗲𝗻𝗱𝗲𝗱 𝗟𝗶𝗻𝗸𝘀 & 𝗥𝗲𝘀𝗼𝘂𝗿𝗰𝗲𝘀:

Related episode: Agentic OS Explained: 4 Pillars That Keep Your AI Agent Sharp
Episode Artifact

TypeSafe AI (Jev)
Tim Harting on LinkedIn
Gavin Franklin on LinkedIn

Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions
Agentic AI Episodes

Any Questions: Reach out to us at [email protected]