Token stewardship is quickly becoming a make-or-break discipline for Agentic AI because it directly impacts cost, throttling, and whether teams can scale AI usage without losing velocity.

In this episode, Greg Banks is joined by Tim Harting and Gavin Franklin to break down token stewardship in practical terms and lay out the core levers every organization can use to control spend while keeping agents effective.

What you’ll learn

• Where tokens come from in agent systems (prompts, memory, tools, calls, outputs)
• The 4-tier optimization approach: prompt/context, caching, model routing, and self-hosting tradeoffs
• Why token discipline can prevent throttling and protect productivity at scale

Who it’s for
Decision makers and technical teams building, deploying, or scaling agentic AI in real operations.

Guests + credibility
Tim and Gavin Franklin share research-backed guidance and lessons from hands-on internal agent development and usage optimization at Cirrius.

CTA
Download the episode artifact and use it to start a real cost-and-value conversation inside your organization. (And follow the show for the rest of the Agentic AI series.)

Links & Resources

Agentic AI Playlist of past episodes
Episode Artifact
Tim Harting on LinkedIn
Gavin Franklin on LinkedIn
Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions

Ready to translate military experience into a civilian career that actually fits? In this episode, Charlotte Creech breaks down how Hire Heroes USA helps veterans and military spouses land meaningful work - faster and with stronger outcomes.

What you’ll learn:

• How the one-on-one career coach “concierge” model works from registration through job search
• Why combining services (resume + mentoring + interview prep + LinkedIn) improves job outcomes
• How AI is reshaping hiring - and the career “sweet spots” veterans already align with

Who it’s for:

Service members transitioning out, veterans at any career stage, and military spouses building or rebuilding a career.

Guest + credibility:

Charlotte Creech is the Chief Program Officer at Hire Heroes USA, overseeing client-facing programs, mentoring operations, and digital transformation. Hire Heroes USA has operated since 2005 and reports 116,000+ confirmed job placements.

Primary CTA:

Register for support (or learn more) at HireHeroesUSA.org. (Optional: Follow the show for more Military Minute episodes.)

𝙒𝙖𝙣𝙩 𝙢𝙤𝙧𝙚? 𝘊𝘭𝘪𝘤𝘬 𝘣𝘦𝘭𝘰𝘸 𝘵𝘰 𝘧𝘪𝘯𝘥 𝘮𝘰𝘳𝘦 𝘦𝘱𝘪𝘴𝘰𝘥𝘦𝘴 𝘵𝘰 𝘩𝘦𝘭𝘱

The Military Minute Playlist

Links & Resources

Charlotte on LinkedIn:

HHUSA on LinkedIn

https://www.hireheroesusa.org/

Job Seeker Link

Volunteer Link

Joint Report for veteran sweet spots

Patriot Boot Camp

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

✉️Contact Cirrius:  [email protected]

Salesforce Security at Scale isn’t solely about the platform—it’s about your decisions. Some risks don’t come from Salesforce itself, but from how you configure it.

In this episode, we break down how to approach Salesforce Security at Scale with a mindset that prevents risk, supports users, and scales with your business.

What you’ll learn:

• Why over-permissioned users and poor configuration create the biggest risks
• How to design a multi-layered security model from org to record level
• Why shifting from profiles to permission sets is critical for scalability

Who it’s for:
Salesforce admins, architects, technical leaders, and business stakeholders responsible for platform strategy and governance

Recommended Links:

Episode Artifact: 

SF User Access Policies 

SF User Access and Permissions Assistant (appexchange) 

Trailhead 

Dean Finkelstein on LinkedIn

Allie Nelson on LinkedIn 

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions 

Reach out at [email protected] with any questions

Guest:
Dean Finkelstein leads managed services at Cirrius Solutions and brings years of hands-on Salesforce delivery and security experience across client environments.

CTA:
Follow the show and share this episode with leaders responsible for Salesforce security and scale.

Local agents can unlock real productivity—but only if you avoid the “skills wild west.” In this episode, we break down how Cirrius is rolling out a locally based employee agent and governing skills so teams get consistent, scalable results.

What you’ll learn

• How to shift from SOP-driven operations to a skills-driven model your agents can execute
• A 3-tier governance structure for individual, role/department, and company-wide skills
• What a real “output-focused” skill looks like (Business Value Assessment Builder + reference docs + quality checks)

Who it’s for
Business leaders and technical teams implementing agentic AI inside real operations.

Guest + credibility
Tim and Gavin Franklin share what Cirrius Solutions is using internally day-to-day, including the Serious Ops Agent and the governance approach behind it.

CTA
Share this episode with a leader trying to scale AI beyond experimentation. (And follow the show for the next episode.)

Links & Resources

Episode Artifact

Claude Code Skill discussed on the episode

Tim Harting on LinkedIn

Gavin Franklin on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

For questions or feedback, please contact us at [email protected]

Hiring Our Heroes can be the bridge between military life and a strong civilian career - especially when SkillBridge, fellowships, and employer connections feel overwhelming. 

In this Military Minute, Greg Banks sits down with HOH Director Stephanie Murphy to break down exactly how the pipeline works for service members and military spouses.

What you’ll learn

• How HOH fellowships work end-to-end (intake → resume release → interviews → fellowship start).
• What SkillBridge is, what changed recently, and how HOH supports the process for candidates and employers.
• How HOH supports military spouses, including the challenge of spouse unemployment and programs designed for reentry and readiness.

Who it’s for
Transitioning service members, military spouses reentering the workforce, and employers who want to hire military talent.

Guest + credibility
Stephanie Murphy is a military spouse of 26 years and Director with Hiring Our Heroes in the Baltimore–DC region, part of the U.S. Chamber of Commerce Foundation’s HOH program, which supports military-connected career transitions nationwide.

CTA
Subscribe and share this episode with a veteran or military spouse who’s planning their next career move.

Recommended Links

Stephanie Murphy on LinkedIn
HOH Website
Events Page
Event Registration
Hiring Events
Employers
Career Services
Fellowship Application
Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions

Contact: [email protected]

Scaling Salesforce isn’t about features — it’s about leadership.
In this episode of Salesforce at Scale, we explore how Managed Services evolved from reactive admin work into strategic advisory partnerships that drive long-term platform success.

What You’ll Learn

• How to transition from project delivery to sustainable Salesforce managed services
• Why preparation and leadership philosophy reduce stress and improve delivery outcomes
• How AI can augment teams without replacing strategic thinking

Who It’s For

Salesforce leaders, architects, delivery managers, and business stakeholders responsible for long-term platform success.

Guest + Credibility

Brandon Wiedemeier leads multiple delivery teams at Cirrius Solutions and built the company’s Managed Services division from the ground up. He brings hands-on experience in scaling Salesforce operations across diverse client environments.

Primary CTA

Follow the show and share this episode with a leader who’s responsible for scaling Salesforce beyond go-live.

Links & Resources

Brandon Wiedemeier on LinkedIn:

Seven P’s: 

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

For questions or feedback, please contact us at [email protected]

Local AI agents vs cloud-hosted AI agents isn’t just a technical debate—it’s a productivity and security decision. In this episode, we explain the spectrum from cloud-hosted to hybrid to fully local, and what each approach unlocks for real-world adoption.

What you’ll learn

• How cloud-hosted agents typically map to scoped business processes and scale across teams
• Why local agents can drive major individual efficiency gains through personalization and tool access
• The real-world tradeoffs: context/memory control, security risk, and controlled rollout + training

Who it’s for
Business and technical leaders deciding how to deploy agentic AI across a company.

Guest + credibility
Greg Banks is joined by Tim and Gavin Franklin to share lessons from deploying agents with clients and across internal teams—especially around hybrid and locally hosted approaches.

CTA
Have questions or want help planning an agent rollout? Reach out: [email protected]. (And follow the show so you don’t miss the next build-focused episode.)

Links & Resources

Agentic AI Playlist of past episodes
Episode Artifact:
Tim Harting on LinkedIn
Gavin Franklin on LinkedIn
Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions

Transitioning out of the military can feel like stepping into the unknown - this episode gives you a practical roadmap for military transition, straight from a veteran recruiter who’s built hiring programs inside major tech.

What you’ll learn

• How Mike’s “Mission Methodology” frames networking and career movement like a real-world field manual
• What it takes to build fellowship pipelines (including SkillBridge-style approaches) that convert into careers
• How employers can support veterans/spouses with onboarding, coaching, and even potential tax credits (up to $9,600)

Who it’s for
Transitioning service members, veterans, and military spouses building a civilian career - especially in tech and recruiting-adjacent paths.

Guest + credibility
Mike Nolan is an Air National Guard veteran and recruiter with decades in the industry, including over a decade at Salesforce supporting military recruiting and veteran community leadership (VetForce). He now runs Military Talent Connectors, a full-service military solutions firm supporting fellowships, hiring pipelines, and recruiting.

A note from Mike:

“If you're leaving active duty and preparing to transition into the civilian workforce, or are already a Veteran looking for help securing a meaningful and rewarding job, I’ve written a guide called The Mission Methodology coming out in May. If you'd like early access and to be notified when it launches, you can join the list at bit.ly/missionmethodology."

CTA

Follow the show and review other episodes to help you on your journey

https://www.youtube.com/playlist?list=PL82X3ahN92owc-TsuZMDRMrfL5ubkmTww

Links / Resources
 

• Military Talent Connectors
• MTC on LinkedIn
• MTC on Instagram
• Mike Nolan on LinkedIn
• Greg Banks on LinkedIn
• Jason Fowler Music
• Cirrius Solutions 
• Contact the show: [email protected]

What actually makes a great Salesforce admin?

In this episode of Salesforce at Scale, Greg Banks and Allie Nelson sit down with Salesforce evangelist Mike Gerholdt to unpack why empathy, user understanding, and community matter more than technical wizardry.

What you’ll learn

• Why empathy is the most important skill for a Salesforce admin
• How “SABWA” helps you design better solutions
• Why the Salesforce community is one of the most powerful learning accelerators in tech

Who it’s for

Salesforce admins, architects, technical leaders, and business stakeholders responsible for scaling Salesforce inside their organization.

Guest + credibility

Mike Gerholdt is widely known in the Salesforce ecosystem as a longtime evangelist and community leader. In this conversation, he shares lessons from his journey into Salesforce and insights gained from years of engaging with admins and leaders across the community.

Primary CTA

Follow the show and share this episode with a colleague working to scale Salesforce inside their organization.

Recommended Links

Mike on LinkedIn

Salesforce Admin Podcast

Salesforce Community Groups

Allie Nelson on LinkedIn

Greg Banks on LinkedIn

Jason Fowler Music

Cirrius Solutions

Multi-tenancy in agentic AI is not the same thing as multi-user—and getting it wrong can create serious security, compliance, and data boundary risks. In this episode, Greg Banks and Gavin Franklin break down what actually changes when an AI agent serves multiple users vs multiple tenants.

What you’ll learn

• How to distinguish individual, multi-user, and multi-tenant agent architectures (and why multi-tenant doesn’t always imply multi-user).
• Where cross-tenant leaks happen: memory, embeddings + vector search, and logs/traces—and what “tenant-scoped” really means.
• Why shared OAuth/API tokens and “UI-only filtering” are dangerous—and how MCP-style services help reduce risk.

Who it’s for
Business leaders and technical teams designing, governing, or securing agentic AI systems with real enterprise data.

Guest + credibility
Gavin Franklin joins host Greg Banks to explain the architecture and security controls that matter most when agents operate across users and tenants.

CTA
Have questions or want a follow-up topic? Email [email protected]. (And follow the show for more on agentic AI.)

For questions or feedback, please contact us at [email protected]

Recommended Links

Episode Artifact:
Gavin Franklin on LinkedIn
Greg Banks on LinkedIn
Jason Fowler Music
Cirrius Solutions