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City Wide MN Podcast
By Tyler Olson
City Wide MN Podcast episodes
- Operations: IC Selection Process - USE OUR RECREUITER
Mitch and Kirsten talk about the importance of using the Contractor Coordinator to help aid in the selection of your next IC.
10 min - 12 min
- 9 min
- Operations: Running TOWARDS Conflict!
Mitch and Maghan talk about the importance of running towards conflict and not being afraid of it.
10 min - Operations: Client Relationships - No Suprise Term Letters
Mitch and Maghan go through the power of a great client relationship, to avoid term letters.
9 min - Operations: Facility Management Program - FSM Charge - Price Increase
Mitch dives into how to respond to and answer customers questions regarding FMP Charge, and Price Increases
8 min - Operations: VOC Survey Follow Up and Response
It's survey week! Mitch and Chad are going through how do respond to negative VOC and follow up with clients.
11 min - Operations: Client Lost Due to Lower Price
Mitch and Chad go through how to handle clients that are cancelling services due to budget or finding a lower price.
11 min - Sales / Ops Handoff Detailed Steps
Mitch, Tyler and Kirsten go step by step through the sales / ops handoff process. What to expect from all departments - sales/ops/admin!
20 min - USE YOUR RESOURCES (Admin Support, Vendors, Peers)
In this episode Mitch and Kirsten extensively discuss the power of using the administrative team for support, as well as outside resources to speed up your day!
18 min
About City Wide MN Podcast
From the publisher's feed
Ongoing training for the different departments within City Wide Facility Solutions of Minnesota