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Mitch and Mark Camp discuss how star accounts can become worn out at times and how to stay sharp instead of going through the motions.
Mitch and Mark Camp discuss the Night Manager Execution side of bigger complaints/requests discussed in the former episode that was more FSM driven!
In this episode Mitch and Chad discuss the process and expectations when you get a new point of contact at a building.
In this episode Mitch and Chad break down how to think critically about any information that a contractor provides to you. Whether it be a quote for services, or feedback about something that happened at a property the previous evening.
Mitch and Maghan hit on head trash part 2 related to difficult clients, Inspections and using new ICs.
Mitch and Maghan chat about the mental roadblocks that slow us down or sometimes stop us before we even start on various tasks instead of just getting things done.
Mitch and Maghan discuss what leads to a lot of IC turnover when a new FSM takes over a territory in the first 90 days or so.
How to inspect beat up ugly old buildings and how to tell the difference between what is damaged, and what can come clean.
Mitch and Maghan discuss the various NJS projects we get approved verbally, via email or when to use a full on proposal.
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