Sign up to save your podcasts
Or
Share City Wide MN Podcast
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
City Wide MN Podcast
By Tyler Olson
City Wide MN Podcast episodes
- Operations: Supply Ordering and Process
In this episode we discuss consumable supply sales, management, and owning the entire process from beginning to end!
8 min - Operations: Complaints and Requests!
In this episode we cover what a complaint or request is, how to impress your client, how to look for patterns, get photos, take credit!
8 min - Operations: IC Relationships
Intro: In this episode we discuss IC Relationships and some tactical things we can do to get off to a great start!
8 min - Ops Mini Casts: Walking an IC Through a Building
In this episode Mitch & Maghan run through some key tips when planning to walk an IC Through a Building prior to them accepting the Janitorial Account.
Required: FSMs, CCMs, Contractor Coordinator
9 min - Ops Mini Casts: Acid Grout Cleaning Process & Under Promise/Over Deliver
In this episode Mitch & Maghan cover the process of Acid Washing (Viper Tooling) ceramic tile floors and grout. Additionally, a widely applicable concept of “Under-promise and Overdelivering” with our clients.
Required: FSMs
9 min - Ops Mini Casts: Terminating an IC from a Building
In this episode Mitch & Maghan break down the process of terminating a contract with an IC, and setting expectations for their final nights of service. They cover procedural justice, and walk through an example of how a phone call may go.
Required: FSMs, CCMs, Contractor Coordinator
7 min - Ops Mini Casts: Terminal Cleaning Basics
In this episode Mitch & Maghan cover the difference between medical clinic cleaning and Terminal Cleaning. They are very different processes and different clients may have different expectations for their terminal clean but this broadly sets you up with enough information to walk into a terminal cleaning setting and know the funamentals.
Required: FSMs, CCMs, SAs, SEs, SSEs
8 min - Ops Mini Casts: Star Account Process & Why it Works
In this episode Mitch & Maghan discuss the power of the star account program when it is properly implemented. They break down why its important, how each step matters, and what the outcomes can be.
Required: FSMs, CCMs
7 min - Ops Mini Casts: Getting Ratings from Clients
In this episode Mitch & Maghan cover the power of client feedback through the ratings system and how to use that to our advantage for client retention and additional NJS Sales.
Required: FSMs
7 min - Ops Mini Casts: Setting Up & Planning Your Route
In this episode Mitch & Maghan discuss planning your route out for the entire month and working around IC Check Day, PTO, Holidays, ETC to ensure all accounts receive their appropriate visits and on time.
Required: FSMs
6 min
About City Wide MN Podcast
From the publisher's feed
Ongoing training for the different departments within City Wide Facility Solutions of Minnesota