City Wide MN Podcast

In this episode Mitch & Maghan break down the moment a client accepts an agreement to buy a service, all the way to the invoicing of the project and each step inbetween.  

Required: FSMs

In this episode Mitch & Maghan talk all things related to key box management! How to track your keys, how to assign keys, when to give them out and when you get them back all the way down to how to report lost or missing keys to prevent client complaints.

Required: FSMs, CCMs

In this episode Mitch & Maghan run through the first week of working with a new IC, cleaning the building the first week and setting the tone for the future of the relationship. 

Required: FSMs, CCMs, Contractor Coordinator

In this episode Mitch runs through the process of handling a client flood, or restoration project.  This episode will cover initial steps from the first phone call, to completion of the project and how to communicate with and set client expectations along the way.

Required: FSMs, CCMs

In this episode Mitch & Maghan review the exhibit a process, fees discussion and process to get a new or existing IC put into a building that becomes available.  

Required: FSMs, CCMs, Contractor Coordinator

In this episode Mitch & Maghan discuss the CRM Weekly Inspections Audit and why we perform that weekly exercise.  Additionally, we discuss the 21 day neglected list and how we can prevent accounts from hitting it when they shouldn’t.

Required: FSMs

In this episode Mitch and Maghan walk through the potential of discovering a client is having financial struggles and how we can adjust our billing and scheduling to meet their changing budgets rather than losing their account entirely.

Required: FSMs

In this episode Mitch runs through the top 5 mistakes that FSM’s make in their first 90 days, and how to avoid making those mistakes. Required - FSMs. Suggested - Sales Executives.

In this episode Tyler Olson and Adam Bartusek discuss the overall sales process from Planning to Prospecting to Closing Business. Required - Sales. Suggested - all personnel.

In this Episode Tyler Olson and Mitch Brunette discuss the process and importance behind being able to prioritize and execute as both a leader, and a non-leader. Required - all personnel.