Being treated rudely at work can have a horrible impact on us. Unfortunately it's an all too common experience if you work in healthcare. And the consequences can reach far beyond the individual - affecting teams and patient care.

In today's episode Paula talks to Dr Chris Turner (Consultant in Emergency Medicine and co-founder of Civility Saves Lives) about his work understanding and tackling incivility in healthcare.

Civility Saves Lives website: www.civilitysaveslives.com

Learning from Excellence website: www.learningfromexcellence.com

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For more information about the Creative Restoration retreat for GPs on 1st October 2022 see the website: creativerestoration.org