In which we gain some insight into the workings of the Web and social selling.

In which we are reminded to give our brains a break and change of scene, the better to generate ideas.

In which we are reminded that one of the most important obstacles to sales is our clients’ reluctance to face the dirty work of change after their purchase… and that we can help.

In which we are reminded of positive feedback’s power.

In which we are reminded not to be put off when others describe particular clients or prospects as “difficult”.

In which we are reminded that winging it can reduce our credibility with clients.

In which we are reminded: Take a moment thank people who have sponsored us and coached us to become who we are.

In which we are reminded to pursue issues in which our clients are interested rather than issues we PLANNED to talk about.

In which we are reminded, from the “How bad do you want it?” department…No matter how busy we are, we can make time to do just one or two more small tasks that move us forward.

In which we are reminded that, when we lose clients, the warning signs have been there for a while. We could have done something about it.