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In this episode of Workday Gold, Keith Bitikofer talks with Jess Wagner, HRIS Director at Deluxe, about how she led her Workday team from chaos to clarity. Jess shares the playbook she used to unify configuration and integration teams, introduce Agile structure, and bring HR and IT into alignment around shared priorities.

Their conversation explores what it takes to build a proactive, sustainable support model — one where priorities are transparent, capacity is respected, and people can finally take a breath. Jess also discusses how Mando AI is helping her team document faster and focus on innovation instead of admin work.

For information on all of Keith's books and his coaching services, visit KeithBitikofer.com and https://books2read.com/keith-bitikofer

Connect with Keith and Jess on LinkedIn at: 

https://www.linkedin.com/in/keith-bitikofer/

https://www.linkedin.com/in/jessicawagner/

NEW BOOK- Workday Gold, Volume 3, Navigating Your Career. Now available on most book platforms.