ClarkMorgan Insights

CORRUPTION IS CONSIDERED A MAJOR THREAT to the Communist Party. It is also a major threat to businesses operating in China. Brands have been reduced to rubble with even a hint of corruption linked to their name and worse still, senior managers and directors have been imprisoned. There is therefore a vary valid point to have&hellip

IT’S NO SECRET THAT MEETINGS in China can be a quiet affair, where participants are loath to speak up, and foreign managers feel frustrated by trying to pull the proverbial blood from a stone with respect to feedback. What is not well knows is that this silence, or worse still, agreement is often a sign of&hellip

COHESION BETWEEN COLLEAGUES doesn’t always come naturally. This is even more so for organisations with multinational staff whose culture may differ significantly. Jenny Zhu is a Chinese who has spent much of her life with two feet in both the East and West and understands that ‘food’ can be the great social bridge and a small&hellip

COMMUNICATION IS THE RESPONSE YOU GET. That means that you are responsible to make other people understand you, not the other way around. And to do this, use the PDA. So says Patrick McDonald, of ClarkMorgan. Patrick is the Share Services Director for ClarkMorgan Ltd. He has worked in training and development in China since 1999 and understands&hellip

TODAY IN CHINA GOOD CUSTOMER SERVICE, and the ability to solve customer complaints, is the defining quality in the retail and hospitality industries. However, for many a complaint is ignored as an opportunity to build goodwill and loyalty. Jeff Lunz, Managing Director of ClarkMorgan Corporate Training, highlights the differences between two coffee chains in Beijing,&hellip

Developing leaders in China today is hindered by the education system which is based more on knowledge than measuring actual ability. This attitude is a result of countless examinations throughout the life of students and results in very intelligent, but low experienced employees. Jeff Lunz, Managing Director of ClarkMorgan Corporate Training, highlights what directors can&hellip

CHINA IS AN EXCITING MARKET, with 1.3 billion people and a government that is encouraging investment in all sectors. But this rapid growth is mirrored by volatility in government decision making, as Dr. James Yuann, author of ‘Supertrends of Future China’ explains. Dr. Yuann has a deep understanding of businesses in China, having worked for a&hellip

BEING A GOOD LEADER means being able to see situations from the position of others. Understanding that there are three perceptions for any situation will allow you to focus on the needs of all parties and reach a true ‘win-win’ result. Jamie Dixon is a Corporate Trainer for ClarkMorgan Corporate Training and author of ‘Workplace Bullying’&hellip

FOREIGN MANAGERS, whether based in China or abroad, should understand that Chinese are generally introverted and loath to reach out. So says Cindy Chen, Operations Director for Chinese YunYun.com. Cindy was born in China, and studied and worked in the US for a number of years before returning to Beijing. She knows understands that culture,&hellip

START-UPS NEED PROCESSES at all stages of their development, however, it is wrong to think that the processes used by Cisco can be used for a business with a dozen staff. So says Chai Hong, Vice President of Operations for StreamOcean, an IT start-up in Beijing. Chai has 21 years of corporate management and technical experience&hellip