CHINA AND FRANCE SHARE A LOVE of ‘conviviality’, that is, a love of sharing good food and wine with friends and loved ones. So says Nicolas Clement, Executive Director China Strategic Accounts at Aden Services. But his is not just Clement’s belief. Hunan Television has reported that providing high quality food to retain staff has been&hellip

THE CHINESE EDUCATION SYSTEM is one that is based on rote learning, black and white, right and wrong. Consequently, learning is a top-down approach where the teacher educates and the students remember. Yan Sai, Business Development Director and mother of an American educated daughter, contrasts this with the American system, where student-to-student learning is common, and&hellip

IF AN EMAIL CORRESPONDENCE goes back and forth more than three times, pick up the phone. This is advice from Brice Cantrell, Operations Manager and corporate trainer for ClarkMorgan Ltd, who relates a story about an overdue payment and how a simple phone call saved the day. Choosing the right form of communication, whether that’s email,&hellip

A STRONG SALES FORCE is one that is disciplined, ensures accurate data collection and can lead the potential customer on a comfortable sales journey. Maggie Nee, Accounts Director for ClarkMorgan Ltd, believe that this can be achieved with a recipe – the AFCSA rule. Maggie Nee has managed sales teams across Greater China, including Beijing, Shanghai,&hellip

THERE’S A LOT OF TALK about measuring training’s return on investment (ROI). This seems to be the holy grail – something that HR and training departments are seeking to measure, but impossible to obtain. Even when ROI is measured the results can be insignificant, irrelevant or even negative! So says Jamie Dixon of ClarkMorgan Ltd. He&hellip

If you were to ask a child from England, France, Germany or the US, in their relative language, “What’s the magic words?” you’d receive the same answer: ‘please’ and ‘thank you’. These two words serve as a cultural bridge between many Western cultures, and consequently in business today they are vital in business etiquette. However,&hellip

HAS THE CONVENIENCE STORE CLERK ever asked you ‘why’ you are buying a particular milk? Of course not! Milk is milk, is milk! Right? Wrong! Morgan highlights the fact that there are different sizes, different containers, different flavours, different additives, different fat contents and different brands. In total, China could have over 30 different versions of&hellip

WHILE WE BELIEVE we make rational decisions how we value things and people around us are greatly influenced by the opinions of others. Dr Pia Polsa, Dean of Hult International Business School, Shanghai Campus, highlights this theory with a story of one of the lowest casts in India, and how their value was raised due to&hellip

TODAY’S GENERATION of business professionals are spoiled by technology. Letters have been replaced by e-mails, which in turn are deteriorated due to the proliferation of SMS communication. To make life easier templates are used, but often these templates are inappropriate due to mismatching tone, or contradictory statements. Take, for example, one hospital that “looks forward&hellip

REFUSING A REQUEST TAKES TACT. Being too direct can create tension, and simply agreeing can result in excess workload and even disappointed stakeholders, when you fail to deliver. In this ClarkMorgan Insights Morry Morgan, author of ‘Selling Big to China – Negotiating Principles for the World’s Largest Market‘, describes the Taiqi Quan method to refuse a&hellip