ClarkMorgan Insights

FOR SOME COMPANIES, the fad to measure return on investment (ROI) of training has superseded the purpose of the measurement in the first place. Some training and HR departments are so preoccupied with the holy grail of measuring ROI that they have not stopped to think about what it is they should be measuring. In&hellip

CHANGE CAN BE FRIGHTENING. For many, when facing the need to change they either shy away or maintain the status quo. But successful leaders understand that feeling uncomfortable is part of managing change, and that staying the course will ultimately result in a more successful business. Jeff Lunz is the Managing Director of ClarkMorgan Ltd.&hellip

WHILE THE NUMBER OF HOURS in the working day haven’t changed, the volume of e-mails arriving into your client’s inbox has expanded exponentially. Assuming you are able to traverse your client’s spam filter and access their inbox you might find your effort wasted due to an unprofessional e-mail. Worse still, says Brice Cantrell, Operations Manager for&hellip

WORDS, SUCH AS ‘BUT’ AND ‘HOWEVER’ can build an instant wall. They also reduce the chance for resolution and conflict avoidance. So says Claudia Fu, Key Account Manager at ClarkMorgan Ltd. Over the past eight years she has worked for an multinational firm, requiring the negotiation of assets – trainers. Her ability to problem solve, and&hellip

AN OLD CHINESE EXPRESSION goes, “The palest ink is better than the best memory”. Maggie Nee, Project Director of ClarkMorgan Ltd, highlights this mantra and its relevance to sales calls. She highlights that note taking is not a sign of weakness, but a guarantee of accuracy and furthermore, a sign of respect to the client. Maggie&hellip

DEVELOPMENT OF AN ORGANISATION comes from three areas: environment, capacity, and engagement. The convergence of all three should be the focus, although in China the weakest leg is engagement. So says Jeff Lunz, Managing Director of ClarkMorgan Ltd. He believes that he has built the best training company in China, and he uses his experiences with&hellip

LUXURY IN CHINA is going through changes, but that doesn’t mean that all cities are changing at the same rate. A time lapse has occurred, with Shanghai and Beijing leading the trends, with Guangzhou behind, and Chengdu further behind. So says Stephane de Montgros, Co-Founder and Director of Riviera Events. His firm has focused on&hellip

IT’S EASY TO FORGET that mutual trust is vital between vendor and customer in China with expressions that “The customer is God”. But in reality a mutual respect is vital for longevity of a business relationship. So say Jeff Lunz, Managing Director of ClarkMorgan Ltd. In this ClarkMorgan Insights Lunz highlights a case with a&hellip

WHEN PROBLEMS OCCUR, it is easy to play the ‘blame game’. Managers focus on the ‘who’ and the ‘why’, but by doing so completely forget about the customer and their problem. Instead, says Thomas Coupat, Country Manager for AGS Four Winds in China, managers should immediately focus on the ‘how’. Questions such as “How can&hellip

THE AUDIENCE IS MORE important than the topic. So says Morry Morgan, Co-founder and Marketing Director of ClarkMorgan Ltd. Morgan, a seasoned public speaker and presentation trainer, highlights a case in Beijing, where a Chinese government official did more than put his audience to sleep – he almost killed them! Morry Morgan is the author&hellip