Clintcast

Research shows that teams usually accomplish more than individuals. Creating teams to accomplish goals seems innocuous enough, however, there are some important guidelines to bear in mind if you want to have a greater chance at success with the team approach. Today, Clint provides tips related to crafting ‘rapid cycle’ teams and how they tie to the larger organization.

Passive aggressive behaviors can unfortunately be found in large supply in the healthcare profession. The key to eliminating these wasteful and destructive forces lies in dealing with it at the lowest/closest level. As Care Crowd members, you can lead the charge in tackling this insidious, invasive problem. Clint gives you some techniques to help in this task.

Great ideas are wonderful - the world needs lots of solutions! However, being solution-oriented requires more than just brainstorming. It requires commitment to execute ideas into fruition on a scale that truly does benefit the target population. Clint recalls some words of wisdom from his past that help ‘focus’ these great ideas to committed action that has a chance at success - would you bet your paycheck on your idea’s success?

As healthcare providers, we have many current processes and techniques for helping clients in our care in regards to Alzheimers. While no one wants to deprive these patients of quality treatments and related services, it is still important to recognize that medicine is progressing at an astounding rate and that at any time, we could develop new techniques for dealing with, or better still eliminating, the onslaught of Alzheimers. As such, it is worth considering how your organization is positioned in relation to this and other similar medical conditions/treatments and how your business model would be impacted by such an advancement in medicine, as has happened in the past when other diseases have been 'conquered'.

Employment in healthcare can be very different compared with other professions. It can sometimes be very difficult to appreciate your unique abilities and talents that you use daily to succeed in healthcare. It doesn't help that others are often bewildered at your participation in this career field as well. Today, Clint offers some pats on the back that help reaffirm that 'Healthcare is cool' and that you are valuable and needed.

In a track and field relay race, the most critical portions of the race are the transitions where the runners exchange the baton while running at full speed. When this effort fails, the whole race suffers. In healthcare organzations where there are multiple shifts, the concept is no different. The shift report is the critical means of passing the baton to the next runner. Learn some techniques to improve this highly empowering activity.

While the two may seem similar on the surface, there is a vast difference between problem solving and decision making. Unfortunately, many organizations don't put enough effort into making problem solving tasks highly participatory. With that accomplished, it is then equally important to be able to effectively make a firm decision, regardless of potential downsides, and stick to it. Learn how these two elements are pivotal in overcoming change in a positive way.

Every organization needs a positive direction and means to get there in order to succeed. Today, Clint lays out words to live by for the Care Crowd itself- 1) Healthcare is cool 2) Customers are great 3) Teaming makes it easier 4) I make a difference. Take a moment to understand the creed points and how you can implement them daily.

In the case of the famous racehorse, Seabiscuit, it can be viewed that the horse was not the ultimate 'underdog' as portrayed commonly in history. Instead, the case can be made that in fact, the winning pieces were there all along and only needed to be brought together in a 'plan to win'. Our healthcare organizations are often no different. We don't have to accept being placed in an 'underdog' light in order to similarly find the winning strategies and components necessary to overwhelmingly win.

For most of our listeners in healthcare, they are in the 'people' business. Specifically, 'old' people are the focus of their customer service skills. To this end, it is critical for us to develop a keen understanding of our customers' values, history & viewpoints so we can better frame our service to their needs without the desire to try to 'change' our customers to meet our own needs and values.