Clintcast

Practically everyone acknowledges that rewards and recognition are a great motivator. When you can incorporate these at a team level, that’s even better to celebrate team accomplishments! Learn Clint’s techniques to ensure this action is successful in its goals.

The ‘Dining’ portions of the healthcare day encompass the most difficult, staff intensive, mistake prone times in our business routine. As the Care Crowd Creed states, teaming makes it easier - examine the concept of Team Based Dining and how it can benefit your meal periods and beyond!

There is no question that home based technology is a very large market in healthcare that is already pervading every niche the business. As such, this is a great time to get to know the options currently available as well as ones on the near horizon and to find ways to integrate them into your sales/product models. You can rest assured if you do not, your competition will!

While nobody enjoys a downturn in the economy like the one currently being experienced, it does nonetheless raise an excellent opportunity to recruit new employees! In fact, it can be a win/win situation for both employers and employees - listen in to hear Clint elaborate.

Today, Clint speaks again with Brian Lee of Custom Learning Systems Group regarding customer service. As they discuss, worldclass customer satisfaction begins with worldclass customer service at the level closest to the customer. This, in turn, translates into higher revenues, better employee recruitment/retention, smoother operations, etc. Empowering employees to deliver worldclass service pays itself back many times over.

Creating an outcome sheet is a great way to sum up ‘a story’ about a particular product or service you provide. It contains narrative info, as well as data, testimonials, bragging points, etc. that can be used in a multitude of ways, both externally with your customers, but also internally by your administration and staff for continual improvement. Learn how to take advantage of these gems today!

A great technique for retaining your customers, or better still, having them spread the word about your products/services (recruiting new customers) is the use of Alumni Events. These opportunities to celebrate successes also provide a chance to capture further customer loyalty, survey info and feedback and morale boosting (for you and your staff, as well as them). It also provides a gauge by which you can measure your current customer satisfaction effectiveness.

Achieving balance is a difficult yet crucial ‘active strategy on a daily basis’ in your life’s work. Not only must you find balance for your own self, but you must also maintain your balance within the balances of those around you (sometimes helping them find their own balance in the process). Confusing? Clint helps you get it straight today.

Plain and simple - there are only 24 hours in a day. As such, time management skills are crucial in making the most of the time you have today. Here are some tips on how to integrate your precious time with your life plans and goals so you can maximize your sleep, work and play time and still make progress on your life’s mission.

Today, Clint chats with Brian Lee, a fellow colleague and speaker in the healthcare profession. They discuss customer service in relation to employee recruiting and retention, given the coming healthcare program of HCAHPS. As Brian elaborates, employee morale drives positive outcomes in patient satisfaction, which he relates to the HCAHPS and similar performance measures.