Meetings are often seen as a 'necessary' evil. The trick is they don't necessarily have to actually 'be' evil. To the contrary, when organized, executed and followed through on properly, meetings can be an effective means of getting and keeping the organization on track. However, this goal requires effective meeting leadership. Learn some techniques from Clint which can improve your next meeting today!

In healthcare, our customer service goal is to deliver a full 24 hours of quality care. The reality is that out of these 24 hours, 7 hours specifically usually have a profound effect on the effectiveness of the other 17. How we manage our organizations during these critical 7 hours can lead to drastic improvements (or setbacks) in terms of the entire day. Clint gives some insights on how to make these 7 hours pay off.

'Sales' doesn't have to be pre-conceived as a 'dirty word' in the healthcare profession. Being 'sales ready' is actually a great position to be in when the opportunity arises to match up customers with a product or service you provide. Today Clint presents the 6 P's you can use to help put your organzation in this coveted position.

Not all reorganization efforts actually result in progress. Somethimes they have quite the opposite effect, resulting in 'confusion, inefficiency and demoralization', throwing the organization even further out of whack because they fail to learn from the missteps of the previous situation. Here are some tips for recognizing the signs of successful reorganizations, as well as identifying when things are less than successful in finding a new path forward.

Few things can improve your customer service as much as picking up the phone properly. Our society has gotten more and more complacent about phone communications, and yet, it is still the primary means by which our customers (and their money) reach us. We must ensure that we have a consistent, measureable strategy for answering our phones across the organization that not only sets the proper tone for interaction with our customers, but also establishes clear, timely and accurate communication with them.

There is a vast difference between leadership meetings and cycle of doom meetings. Learning to make sure we always employ WWW as required outcomes will help to guarantee that the money, time and energy lost on a meeting will pay itself back multiple-fold later. Learn more about this concept and how it can improve your meetings for a more productive workplace.

Unfortunately, there are often times when staffing needs exceed staffing realities. Hence was created the concept of floating staff to cover these times. When these events become fairly routine, it is probably symptomatic of larger underlying staffing/scheduling problems which need to be addressed. When it truly is the result of unforeseen forces, however, there are ways we can at least make this a more pleasant (and even rewarding) experience for those who willingly step up to save the day.

It sounds simple enough to get up and go to work, yet many of us have a hard time each day getting up and going because we are already predisposed to lamenting the conditions we will face when we get to work. It is up to you to find ways to adjust this situation, whether it is to find more positives, learn to deal more effectively with the negatives or even to change them all out for a new workplace. Clint offers some suggestions on how to approach this situation so you can get up cheerfully and charged for the day.

Who is the chicken lady? She is the one with the power. Listen in to hear Clint discuss the topic of power within an organization and ways in which we can empower people to get the overall goals of the team accomplished while still maintaining a balance of this power.

Difficult customers are a problem we all encounter in life. How we choose to deal with them is key to our customer service skills. Clint discusses techniques for engaging and managing these customers and creating positive outcomes that help reduce/eliminate the customer's need to escalate into a bigger problem customer, and maybe even make a them nicer customer to deal with.