Closing Market Weekly

A notarized document may still need authentication before it can be used abroad.

Finding that out late can leave a closing team coordinating documents, signatures, and delivery under pressure.

On Closing Market Weekly Ep. 56, Phillip Hogan speaks with Corinne Jones, owner and lead apostille agent of Maryland Prime Notary and Apostille, about the questions that surface those needs early.

For title, mortgage, and escrow operations leaders, the discussion covers document origin, destination requirements, RON acceptance, and the work hidden inside a simple request.

◷ CHAPTERS

* 0:00 - Apostille Authentication and Closing Market Weekly Introduction

* 1:53 - Meet Corinne Jones of Maryland Prime Notary and Apostille

* 2:18 - From Loan Signings to Apostille Services

* 5:24 - Translation and Delivery in Document Authentication

* 8:24 - Answering Client Requests and Solving Problems

* 9:12 - Spotting Foreign-Use Documents Before Closing Day

* 12:52 - Remote Online Notarization and Apostille Acceptance

* 14:17 - Why Apostille Requests Require Specialized Coordination

* 18:13 - Apostille Intake Checklist for Closing Professionals

* 20:38 - Scoping and Billing for Additional Document Services

* 22:48 - Guest Contact Discussion

* 24:18 - Closing Takeaways and Show Outro

Signing Services of America is a national managed notary signing service with 50-state coverage and notary placement in under 60 minutes. One team owns the signing from assignment to completion, with full process ownership and single point accountability. No handoffs and no gaps.

Follow Corinne Jones on Linkedin:

https://www.linkedin.com/in/corinnefjones/

Book a conversation with Phillip Hogan:

https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_medium=description&utm_campaign=cmw-jones-maryland-prime-notary-and-apostille

Visit Signing Services of America:

https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-jones-maryland-prime-notary-and-apostille

Follow SSA on LinkedIn:

https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-jones-maryland-prime-notary-and-apostille

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

apostille coordination for title companies | international document authentication | closing operations | mortgage operations | escrow operations | foreign-use document intake | RON acceptance review | managed signing services

#ClosingMarketWeekly #TitleOperations #MortgageOperations #EscrowOperations #DocumentAuthentication

Going digital can leave a closing team managing two workflows, because paper doesn't fully disappear.

Eddie Oddo, Director, Settlement/Closing Services at DocMagic, Inc., joins Phillip Hogan to examine why e-closing adoption depends on people, document preparation, and process design.

For title, mortgage, and escrow operations leaders, the question is how to manage both paths without creating avoidable work.

⏰ CHAPTERS

* 0:00 - Closing Market Weekly and Eddie Oddo Introduction

* 1:19 - Eddie Oddo on Settlement and Closing Services at DocMagic

* 2:14 - Why Eddie Oddo Joined DocMagic

* 2:26 - A Career in Title and Mortgage Technology

* 3:08 - Rebooting DocMagic's E-Closing Solutions

* 4:25 - Finding Purpose in Title and Mortgage Operations

* 6:20 - Why DocMagic Added Remote Online Notarization

* 7:53 - Designing E-Closing for Every Closing Participant

* 12:50 - E-Closing Adoption Challenges in People and Processes

* 15:25 - Managing Digital and Paper Closing Workflows

* 16:30 - What Focused E-Closing Adoption Can Change

* 19:15 - The Born-Digital Document Mindset

* 20:37 - Preparing Documents That Never Need Printing

* 22:30 - Planned Settlement and Notary Portal Enhancements

* 23:28 - RON for Individual Title and Settlement Documents

* 25:03 - Expanding Who Can Initiate a RON Transaction

* 27:30 - DocMagic's Focus on Mortgage and Real Estate

* 28:50 - Leading the E-Closing Reboot at DocMagic

* 30:23 - Connecting With Eddie Oddo on LinkedIn

* 31:12 - AI and Mortgage Process Digitization

* 33:10 - Closing Operations Lessons and Takeaways

----------------------------------------

Signing Services of America (SSA) is a national managed notary signing service with 50-state coverage and notary placement in under 60 minutes. One team owns the signing from assignment to completion, with full process ownership and single-point accountability.

GUEST CONTACT

Eddie Oddo | DocMagic, Inc.

LinkedIn: https://www.linkedin.com/in/eddieoddo/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic

Book a conversation with Phillip: https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic

SSA website: https://signingservicesofamerica.com/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic

SSA LinkedIn: https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-oddo-docmagic

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

----------------------------------------

e-closing adoption | title operations | mortgage operations | escrow workflows | remote online notarization | digital closing implementation | settlement technology

#ClosingMarketWeekly #TitleOperations #MortgageOperations #EscrowOperations #EClosing #DigitalClosing #RON

The people keeping deals moving need time to learn, too.

In this solo episode, Phillip Hogan pauses to thank the listeners, guests, and production team behind Closing Market Weekly.

For leaders in title, mortgage, and escrow operations, it’s an invitation to help shape the conversations ahead.

Hogan reflects on the show’s beginnings, its early production challenges, and the industry perspectives guests have shared.

He also asks listeners what the show should cover next.

🕒 CHAPTERS

* 0:00 - Closing Market Weekly: The People Behind the Work

* 0:23 - Real Estate Closing Trends, Tools, and Timing

* 0:46 - How Closing Market Weekly Began

* 1:13 - Starting a Podcast Without Every Answer

* 1:34 - Behind the Scenes of Podcast Production

* 1:55 - Thanking Closing Market Weekly Listeners

* 2:27 - Thanking Guests Across the Mortgage Industry

* 2:48 - Recognizing the People Who Support the Show

* 3:12 - Making Time for the People Serving Clients

* 3:43 - Industry Conversations for Mortgage and Title Teams

* 4:04 - Perspectives Across the Closing Industry

* 4:23 - Lending, Loan Servicing, and Title Perspectives

* 4:40 - Revisiting a Conversation About Wire Fraud

* 5:03 - Recognizing Guests and Their Industry Work

* 5:34 - Improving the Show Through Early Production Challenges

* 5:55 - Inviting Audience Feedback and Topic Ideas

* 6:22 - Turning Audience Requests Into Future Conversations

* 6:42 - A Show Shaped by Its Industry Audience

* 7:06 - Perspectives Across Real Estate, Mortgage, and Title

* 7:25 - Looking Ahead to Future Episodes

* 7:51 - Subscribe and Share Closing Market Weekly

________________________________

Signing Services of America (SSA) is a national managed notary signing service with 50-state coverage and notary placement in under 60 minutes. One team owns the signing from assignment to completion, with full process ownership and single point accountability. No handoffs. No gaps.Discuss your signing operations:

https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-hogan-signing-services-of-americaSSA website:

https://signingservicesofamerica.com/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-hogan-signing-services-of-america

SSA LinkedIn:

https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube_spotify&utm_medium=description&utm_campaign=cmw-hogan-signing-services-of-americaNew episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.________________________________

managed signing services | title company operations | mortgage lending operations | escrow operations | signing process accountability | national signing coverage

#ClosingMarketWeekly #TitleOperations #MortgageOperations #EscrowOperations #SigningServicesOfAmerica

Every borrower call is an operations signal.

When customers don't understand a payment change, escrow notice, or loan transfer, the question isn't just how to answer the call. It is what the call reveals about the process that created it.

Ray Mueller joins Phillip Hogan to discuss borrower communication, clean servicing transfers, escrow administration, process improvement, and why leaders should understand a workflow before changing it.

🕒 CHAPTERS

* 0:00 - Why borrower calls reveal servicing problems

* 0:16 - Closing Market Weekly introduction

* 1:28 - Meet Ray Mueller and his mortgage servicing background

* 2:01 - What mortgage loan servicing covers after closing

* 2:48 - Managing the long-term borrower relationship

* 3:14 - Borrower satisfaction and Net Promoter Score

* 3:39 - When mortgage servicing begins

* 4:23 - Why loan servicers can change

* 4:43 - How loans move between lenders and servicers

* 6:06 - How Ray entered mortgage servicing

* 7:14 - Building better processes with data

* 8:30 - Why borrowers misunderstand escrow

* 9:43 - Clear communication in escrow servicing

* 10:02 - Making escrow statements easier to understand

* 11:57 - What makes a clean servicing transfer

* 12:38 - Why data clarity matters between servicers

* 13:40 - Communicating tax and insurance changes

* 15:14 - Borrower satisfaction as an operating priority

* 15:43 - Why the best customer call may never happen

* 16:16 - What borrower calls reveal about process gaps

* 17:19 - Turning customer questions into policy improvements

* 19:42 - Escrow administration red flags

* 21:29 - Why extreme payment changes require review

* 24:07 - Leadership advice for mortgage servicing

* 24:27 - Why 'we've always done it this way' is not enough

* 26:02 - Understand the process before changing it

* 27:05 - Listening to understand as a leadership skill

* 28:19 - How to contact Ray Mueller

* 29:11 - Closing thoughts

────────────────────────────────────────

Signing Services of America is a national managed notary signing service built around full process ownership and single-point accountability. One team owns the signing from assignment through completion, with 50-state coverage and notary placement in under 60 minutes.

GUEST CONTACT

Ray Mueller on LinkedIn: https://www.linkedin.com/in/ray-mueller-b918ab237/

CONNECT WITH SSA

Book a conversation with Phillip Hogan: https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_medium=description&utm_campaign=cmw-mueller-sunwest-federal-credit-union

Visit Signing Services of America: https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-mueller-sunwest-federal-credit-union

Follow SSA on LinkedIn: https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-mueller-sunwest-federal-credit-union

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

────────────────────────────────────────

mortgage servicing operations | escrow administration | borrower communication | loan servicing transfer | mortgage operations leadership | title operations | closing operations | process improvement | borrower satisfaction | servicing data quality

#MortgageServicing #MortgageOperations #EscrowOperations #ClosingOperations #ProcessImprovement #OperationalExcellence

A clean closing is won before anyone reaches the signing table.

The earliest document, fee, timeline, and communication gaps are the ones most likely to create downstream friction.

Jeff Anderson joins Phillip Hogan to explain why every participant must be ready before the file reaches them.

They discuss clear to close versus funding, proactive communication, accurate loan estimates, contingency timelines, and the discipline required to prevent last-minute surprises.

Operations leaders will hear a practical case for shared visibility, early escalation, and accountable execution across lending, title, escrow, and signing.

🕒 CHAPTERS

* 0:00 - Why unprepared closing teams create risk

* 0:19 - Closing Market Weekly introduction

* 1:11 - Jeff Anderson and Rancho Capital Home Loans

* 1:51 - Three decades in the mortgage industry

* 4:43 - What a clean mortgage closing looks like

* 6:03 - Where closing process friction begins

* 10:17 - Clear to close versus loan funding

* 12:32 - Loan officer, title, and closing collaboration

* 15:41 - How service and trust shape closing outcomes

* 16:51 - Preventing closing-day surprises

* 21:20 - Connect with Jeff Anderson

* 23:02 - Closing thoughts

────────────────────────────────────────

Signing Services of America is a national managed notary signing service built around full process ownership and single point accountability. One team owns the signing from assignment through completion, with 50-state coverage and notary placement in under 60 minutes.

CONNECT WITH JEFF ANDERSON

Instagram: https://www.instagram.com/jeffmortgagepro/

X: https://x.com/JeffMortgagePro

YouTube: https://www.youtube.com/@jeffmortgagepro

LinkedIn: https://www.linkedin.com/in/jeffanderson12/

BOOK A CONVERSATION

https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube-spotify&utm_medium=description&utm_campaign=cmw-anderson-rancho-capital-home-loans

VISIT SSA

https://signingservicesofamerica.com/?utm_source=youtube-spotify&utm_medium=description&utm_campaign=cmw-anderson-rancho-capital-home-loans

FOLLOW SSA ON LINKEDIN

https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube-spotify&utm_medium=description&utm_campaign=cmw-anderson-rancho-capital-home-loans

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

────────────────────────────────────────

mortgage closing operations | clean closing process | closing process accountability | title operations | escrow operations | clear to close | loan funding process | closing workflow | proactive closing communication | mortgage operations leadership

#ClosingMarketWeekly #MortgageOperations #TitleOperations #EscrowOperations #ClosingProcess #OperationalExcellence

Fraud does not need to defeat an entire closing operation. It only needs one gap between teams, systems, or handoffs.

In Episode 51 of Closing Market Weekly, Chris Morton, Chief Executive Officer of the American Land Title Association, joins Phillip Hogan to discuss why fraud prevention has to be layered, coordinated, and supported by professional judgment across the real estate transaction.

The conversation also examines seller impersonation fraud, wire fraud, industry advocacy, and the risk of reducing protections in refinance transactions without understanding where that risk moves.

⏰ CHAPTERS

* 0:00 - Introduction to Closing Market Weekly and episode stakes

* 2:12 - Chris Morton joins Phillip Hogan

* 4:01 - How the CEO seat changes the view of the title industry

* 6:37 - Grassroots advocacy and the Title Action Network

* 9:34 - Cyber crime, wire fraud, and layered closing safeguards

* 12:26 - Seller impersonation fraud research preview

* 17:55 - Refinance title insurance and hidden risk transfer

* 22:32 - Why protecting consumers requires a coordinated team

* 24:30 - Where to follow ALTA industry updates

* 26:07 - Closing thoughts and outro

————————————————————————————————————————

Signing Services of America is a national managed notary signing service built around full process ownership and single point accountability. One team owns the signing from assignment to completion, with 50-state coverage and notary placement in under 60 minutes.

Book a meeting with Phillip Hogan:

https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_medium=description&utm_campaign=cmw-morton-alta

Visit Signing Services of America:

https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-morton-alta

Follow Signing Services of America on LinkedIn:

https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-morton-alta

Follow Chris Morton on Linkedin:

https://www.linkedin.com/in/chris-morton-5707881a7/ 

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

————————————————————————————————————————

closing fraud prevention | title operations risk | wire fraud prevention | seller impersonation fraud | title insurance operations | mortgage closing risk | closing process controls | title company operations | lender operations | escrow operations | real estate transaction security | managed notary signing service

#ClosingMarketWeekly #TitleIndustry #MortgageOperations #EscrowOperations #FraudPrevention #WireFraud #TitleInsurance #RealEstateClosings

Commercial closings became more efficient when the industry learned to work without everyone at the same table.

But Tom Baughman explains the trade-off: faster execution can also remove the relationship-building that used to happen naturally inside a closing room.

The conversation moves from remote versus table closings into office culture, customer service, and why commercial title may be less complicated than many people assume.

For operations leaders, the through line is simple. Service is the differentiator, and the culture behind the process shapes how clients experience the work.

🕒 CHAPTERS

* 0:00 - Why Office Culture Shapes Service

* 0:31 - Closing Market Weekly Introduction

* 1:16 - Meet Tom Baughman

* 1:41 - Career Background and the SSA Connection

* 3:08 - Growth Across the Title Industry

* 3:52 - Moving From Residential to Commercial Title

* 5:00 - How Commercial Closings Change the Client Dynamic

* 5:39 - How COVID Changed Commercial Closing Workflows

* 7:03 - Efficiency Versus Relationship-Building

* 8:15 - Flexibility and Connecting Deal Participants

* 9:38 - Customer Service as the Real Value-Add

* 10:05 - The Biggest Misconception About Commercial Closings

* 11:12 - Working With Experienced Commercial Deal Teams

* 12:16 - Why Tom Prefers Commercial Title

* 13:19 - Building Office Culture That Improves Service

* 15:20 - Why People Remember How You Treat Them

* 16:22 - The Service Industry Mindset

* 17:47 - Why People Skills Matter in Settlement Services

* 19:02 - Career Growth, Pivots, and Closing Thoughts

* 19:55 - How to Connect With Tom

* 20:14 - Final Remarks

* 20:51 - Like, Subscribe, and Share

------------------------------------------------------------

Signing Services of America is a national managed notary signing service built around full process ownership and single point accountability. One team owns the signing from assignment to completion, with no handoffs and no gaps. SSA provides 50-state coverage and notary placement in under 60 minutes.

Book a conversation with Phillip Hogan: https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_medium=description&utm_campaign=cmw-baughman-chicago-national-title

Visit Signing Services of America: https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-baughman-chicago-national-title

Follow SSA on LinkedIn: https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-baughman-chicago-national-title

Follow Tom Baugman on Linkedin: 

https://www.linkedin.com/in/tom-baughman-a32b9423 

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

------------------------------------------------------------

commercial real estate closings | commercial title services | title company operations | settlement services leadership | closing workflow efficiency | office culture | customer service | commercial title | real estate settlement services | operations leadership

#ClosingMarketWeekly #CommercialTitle #CommercialRealEstate #TitleOperations #SettlementServices #OperationsLeadership #CustomerService

One wrong destination country can invalidate an apostille before the document reaches its final stop.

An apostille is not a bigger notarization, and confusing the two can send the entire request down the wrong path.

John Nelson explains why you must confirm Hague status, receiving-party requirements, document type, and translation rules before processing begins.

He also breaks down the notarial mistakes, unacceptable copies, and missing details that can trigger rejection.

This episode reveals why apostille work rewards training, precise intake, and zero guesswork.

🕒 CHAPTERS

* 0:00 - Introduction to John Nelson and Closing Market Weekly

* 1:34 - Meet John Nelson, Founder of the Apostille Agent Training Program

* 2:21 - Why John Nelson Started an Apostille Training Program

* 3:37 - Apostille vs. Notarization Explained

* 4:45 - The 1961 Hague Convention and International Documents

* 8:56 - What Legalization Means for International Documents

* 10:17 - Common Business and Personal Apostille Scenarios

* 12:17 - How Apostille Services Are Marketed Globally

* 12:59 - Apostille Mistakes That Cause Rejection or Delay

* 15:57 - The Cost of Naming the Wrong Destination Country

* 17:21 - Apostilles for Foreign-Language Documents

* 20:15 - How Apostille Service Providers Get Started*

21:41 - Closing Lessons and Final Takeaways

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

Signing Services of America is a national managed notary signing service built around full process ownership and single point accountability.

One team owns the signing from assignment through completion, with no handoffs and no gaps.

SSA provides 50-state coverage and places a notary in under 60 minutes.

Book a meeting with Phillip Hogan:https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_medium=description&utm_campaign=cmw-nelson-apostille-agent-training-program

Visit Signing Services of America: https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-nelson-apostille-agent-training-program

Follow SSA on LinkedIn:

https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-nelson-apostille-agent-training-program

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

apostille document processing | international document compliance | title operations risk | mortgage closing operations | escrow workflow management | document rejection prevention | Hague Convention documents | managed notary signing service | signing service accountability

#ClosingMarketWeekly #TitleOperations #MortgageOperations #EscrowOperations #Apostille #DocumentCompliance #SigningService

Most title operations do not break because of volume. They break because the process only exists in one person's head. Jamie Wunder co-founded OS National in 2013 and helped build it into a national title and settlement operation serving residential and commercial clients across multiple markets.

In this episode, she breaks down what actually holds service levels steady as an operation scales, why documented process beats star performers, and what she would tell any title professional about AI before the decision gets made for them.

She also makes a direct case against the reactive service model most title and escrow teams still run on. If your closing operation is waiting for clients to call and ask for status, this conversation is for you.

Host Phillip Hogan, CEO of Signing Services of America, brings the vendor side of the same problem.

⏱ CHAPTERS

* 0:00 - Why Closing Market Weekly Covers Settlement Services

* 2:06 - Meet Jamie Wunder, Co-Founder of OS National

* 2:28 - The Vision Behind OS National and the Gap in the Market

* 4:14 - How OS National Scaled: Systems, Process, People

* 6:11 - What Breaks First When a Title Operation Scales Too Fast

* 7:01 - Consistent Service Levels and the Chick-fil-A Standard

* 8:43 - How Co-Leadership Works in Practice

* 12:08 - The Next Five Years: AI Adoption in Title and Settlement

* 14:44 - Remote Online Notarization, Fraud Prevention, and Lender Adoption

* 17:16 - Why Closing Work Matters to Every Party at the Table

* 19:11 - Know What Your Customer Actually Values

* 20:44 - Ending the Reactive Model: Answer Before They Ask

* 23:24 - Closing Thoughts and Final Takeaways

----------------------------------------------------------------

Signing Services of America is a national managed notary signing service built on full process ownership and single-point accountability. One team owns the signing from assignment to completion, with no handoffs and no gaps. Coverage across all 50 states, with notary placement in under 60 minutes.

Book a call with Phillip Hogan:

https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_medium=description&utm_campaign=cmw-wunder-os-national

Signing Services of America:

https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-wunder-os-national

Connect with SSA on LinkedIn:

https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=description&utm_campaign=cmw-wunder-os-national

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the industry.

----------------------------------------------------------------

title company operations | scaling title operations | settlement services vendor management | title and escrow process documentation | notary signing service for lenders | signing service accountability | mortgage closing operations | escrow service level consistency | remote online notarization adoption | AI in title and escrow | title vendor selection | closing process management

#TitleAndEscrow #SettlementServices #MortgageOperations #TitleInsurance #EscrowOperations

#RealEstateClosings #NotarySigningService #RemoteOnlineNotarization #ClosingMarketWeekly

#OperationsLeadership

In 2020, Americans lost about $4 billion to fraud in real estate transactions. In 2025, that number reached $20.8 billion. Same five years. Five times the loss.

Rodney Anderson has spent 30 years in the title industry, and as an underwriter, he sees the claims after the process breaks.

On this episode of Closing Market Weekly, he walks through a North Carolina cash-out refinance where the notary did not exist, the signature block was a photocopy, and the homeowner learned about a $350,000 loan when the servicing welcome letter arrived.

The underwriter covered the loss. Then it came back on the settlement agent, who eventually shut down the closing side of the business. Rodney also lays out exactly what a title company, lender, or escrow firm should demand from any vendor touching its signing process. Insurance. Account ownership verification. Secure communication. Trained people.

Operations leaders will want the last ten minutes.

⏱ CHAPTERS

* 0:00 - Who Rodney Anderson Is and Why He Is Back

* 0:49 - Why Settlement Services Needs Its Own Show

* 1:55 - Three-Term State Representative, Not Senator

* 5:04 - Picking Up the Title Fraud Conversation

* 5:28 - Does the Notary or Signing Agent Carry the Risk

* 8:40 - How Fraud Exposure Changes Across Multiple States

* 10:22 - FBI Data: $4 Billion in 2020 to $20.8 Billion in 2025

* 11:26 - Cash-to-Close Wire Fraud Is Over 30 Percent of Cases

* 13:37 - Mortgage Payoff Fraud and Why It Is More Sinister

* 15:48 - The Callback That Still Stops Wire Fraud

* 18:01 - Has RON Made Closings Safer or Riskier

* 19:24 - North Carolina Case Study: A $350,000 Loss

* 24:15 - Recap: Who Rodney Anderson Is

* 25:18 - Identity Verification: Real Confidence or Checking a Box

* 26:48 - Why Cyber Coverage Is Becoming Mandatory

* 28:19 - Criminals Are Now Targeting the Entire Escrow Account

* 29:38 - Recovery Steps After a Loss

* 30:41 - What to Demand From a Signing Vendor

* 32:27 - Cyber Software and Overseas IP Lockdown

* 35:03 - Train Your People, the Softest Entry Point

* 35:30 - The State of Wire Fraud 2026 Report

* 36:40 - How to Reach Rodney Anderson

* 38:10 - Closing Thoughts

──────────────────────────────────────────────

Signing Services of America is a national managed notary signing service built on full process ownership

and single point accountability. One team owns the signing from assignment to completion, with no handoffs

and no gaps. Coverage in all 50 states, with notary placement in under 60 minutes.

CONNECT WITH RODNEY ANDERSON

Executive Vice President and National Agency Manager, Alliant National Title Insurance Company

[email protected]

Book a call with Phillip Hogan:

https://calendly.com/phogan-signingservicesofamerica/meeting-w-phillip-hogan?utm_source=youtube&utm_

medium=description&utm_campaign=cmw-anderson-alliant-national

Visit Signing Services of America:

https://signingservicesofamerica.com/?utm_source=youtube&utm_medium=description&utm_campaign=cm

w-anderson-alliant-national

Follow SSA on LinkedIn:

https://www.linkedin.com/company/signing-services-of-america/?utm_source=youtube&utm_medium=descri

ption&utm_campaign=cmw-anderson-alliant-national

New episodes of Closing Market Weekly every week. Like, subscribe, and share with someone in the

industry.

──────────────────────────────────────────────

title fraud prevention | wire fraud in real estate closings | mortgage payoff fraud | escrow account security |

settlement agent liability | signing service vendor requirements | account ownership verification | identity

verification for closings | title agency cyber insurance | managed notary signing service | title company

vendor due diligence | remote online notarization risk | signing service accountability

#TitleInsurance #WireFraud #TitleFraud #EscrowSecurity #MortgageOperations #SettlementServices

#RealEstateClosings #NotarySigningService #ClosingMarketWeekly #SigningServicesOfAmerica