Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase 'my pleasure' to replace 'you're welcome', and why it matters, shares his secrets to staying curious, fit, and contributing at age 84, the power of not being average, and how to focus on a customer so they return.
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On The Rise Newsletter
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By Art of Leadership Network
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Ritz-Carlton co-founder Horst Schulze returns to the podcast to talk about how both Ritz-Carlton and Chick-Fil-A adopted the phrase 'my pleasure' to replace 'you're welcome', and why it matters, shares his secrets to staying curious, fit, and contributing at age 84, the power of not being average, and how to focus on a customer so they return.
Show Notes
On The Rise Newsletter
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