Sometimes, leadership during a crisis can be lacking and ineffective. I talk with Crisis Management expert and author of Code Black: 50 Lessons in Crisis Management for Effective Leadership, Glenn C Schoen. We touch on such topics as: 1. The meaning of Code Black, 2. Decision Making Model during a crisis, 3. The 6 steps in defining a crisis, 4. Defining, addressing, and prioritizing risks (even before a crisis is declared), 5. The 7 characteristics of a crisis, 6. Escalation from a small incident to Crisis Management Team involvement, 7. Being wary of 'default management' thinking, 8. Defining a designated BIAS buster, 9. The C-Suite Gap (training, Crisis Mgmt. knowledge...), 10. Understanding that in a disaster you are not the only one suffering. It is a great chat with Glenn, and he touches on subjects not usually written about with regards to Crisis Management and Leadership. Do not miss what Glenn has to say. Enjoy!