In today’s Comfort’s Corner episode, we hear from Sam Sargent, Deputy Chief of Staff at Capital Metro, a messaging minute from Elea Carey on the importance of internal messaging, and a new Mike’s Minute on the power of kindness. Plus, learn Paul’s top ten ways to future proof your transit agency! Sam Sargent, Deputy Chief of Staff at Capital Metro, shares the impact that COVID-19 has had on transit ridership in Austin, Texas. Capital Metro has approached COVID in 3 phases: responding, recovering, and long-term plans for resiliency. Sam shares more about the agency’s approach in these phases, and what the agency is focused on looking beyond COVID-19.