Sign up to save your podcasts
Or
Share Community Conversations
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Community Conversations
Community Conversations episodes
- Building and Maintaining a Strong Internal Community
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #93 of Community Conversations features Helen Chen, Senior Community Manager at Research Innovations Incorporated (RII).
Hosts Jim Storer and Shannon Abram chat with Helen about her work building community at Research Innovations, including programs for remote employees, executive lunches, and philanthropy activities. She shared advice for community teams looking to more deeply connect with a internal audience and shared best practices for building and maintaining a collaborative and innovative culture for employees.
Listen to Helen Chen on Building and Maintaining a Strong Internal CommunityAbout Helen ChenHelen Chen is a Senior Community Manager at Research Innovations, Inc. She is a seasoned community strategist with proven experience leading public, private and social channel communities at organizations including VMWare, Carbon Black, and TheMathWorks.
Her specialties include community management, online learning, social media strategy, collaboration, web content development, organizational development, process optimization.
About Research Innovations, IncResearch Innovations Inc. (RII) supports critical defense, intelligence, and cyber customers across the U.S. Government and with select international customers. RII is a leader in Joint All-Domain Command and Control (JADC2) efforts with its cutting-edge solutions, rapidly delivering transformative technology to customers and end-users to achieve its core purpose of “Creating RIIdiculously Awesome® solutions that make the world safer.” By combining user-centered design and agile development methods, they create innovative products and solutions for our customers. They focus on performing cutting-edge research and development of information systems that support Joint Command and Control, Mobile Computing and Cyberspace. Research Innovations is headquartered in Northern Virginia with several work locations and provides an environment and culture that rewards talent and accomplishment. They are a company of mission focused people who are satisfied when they deliver excellence and success to our customers.
Related Reading:- Authentic Engagement in Online Communities
- The Intersection of Learning and Communities
- Community Building for Associations
The post Building and Maintaining a Strong Internal Community appeared first on The Community Roundtable.
45 min - Building Mobile-First Communities
Community Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.
Episode #92 of Community Conversations features Lisa Tallman, Executive Director, and Israel Munoz, Community Manager, both of the Community Food Navigator, who join us to explore building mobile-first communities.
On this episode hosts Jim Storer and Shannon Abram chat with Lisa and Israel about:
- the community-driven mission at Community Food Navigator
- the challenges of building a mobile-first community from the ground up
- how the Community Food Navigator embraces a mobile-first (and mobile-only) strategy to connect members where they are
Listen to Building Mobile-First Communities:As discussed in this episode:
As promised, here is the link to Israel’ mom’s cookbook. It’s an e-book and you can buy it either on Amazon or on Gumroad (I believe she prefers Gumroad as it is a bit more user friendly, but either way is fine). Israel was also generous enough to share screenshot for the Carlotta recipe (which in the cookbook is referred to as a Cold Lime Pie), as well as a Pineapple variation of it.
About Community Food Navigator:The Community Food Navigator is community-powered and addresses challenges we face in the food system, such as accessing land, water, infrastructure, and funding. It is also a safe space for growers, producers, and organizers to share information, create community, and expand their work alongside others within the food system.
Community Food Navigator builds more resilient systems that prioritize:
• Food sovereignty for all residents
• Collective care and attention to need
• Equitable opportunities for Black, Brown, and Indigenous communities
• Circular and sustainably focused design
• Education on the roles we all play in the production and consumption of foodLearn more: http://communityfoodnavigator.org and their mission as the work building mobile-first communities in Chicago, Il.
Related Reading:- Community Conversations – Episode #80: Marjorie Anderson
The post Building Mobile-First Communities appeared first on The Community Roundtable.
36 min - Community Conversations – Episode #91 – Catherine Hackney on Community ToolsCommunity Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.Episode #91 of Community Conversations features Catherine Hackney, Principal at Confident Communities Consulting.On this special State of Community Management 2022 episode, Catherine and host Anne Mbugua explore:* How does thinking about tools affect community work?* What does the SOCM 2022 report tell us about community tools?* How you can better understand your audience’s needs and expectations.Listen to Catherine Hackney on Community ToolsCommunityConversations-Transcript-91DownloadAbout Catherine HackneyCatherine Hackney is the Principal at Confident Communities Consulting, LLC, a Higher Logic Certified Partner. She is a reliable online community management consultant with nine years of experience. Cathering demonstrates expertise in increasing member engagement and of the Tradewing and Higher Logic platforms. Catherine was the recipient of the Higher Logic MVP award in 2016-2022. Learn more about Catherine.About The State of Community ManagementNow in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model™.Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry.Download your free copy of the State of Community Management 2022.9 min
- Community Conversations – Episode #90 – Margaret Hedderman on Scaling Community ImpactCommunity Conversations is a long-running podcast series highlighting community success stories from a wide variety of online community management professionals.Episode #90 of Community Conversations features Margaret Hedderman, Communications & Editorial Director at Startup Colorado.Margaret shares a look at the community journey at Start Up Colorado – the home for resources for entrepreneurs, startups, and small business owners in rural Colorado.We discuss how they approached choosing a technology partner, must-haves for their online community and their path from ideation to launch.Margaret also shares how Start Up Colorado uses thoughtful onboarding processes to boost long-term community engagement and what’s next for the network.This episode of Community Conversations is sponsored by Hivebrite.Listen to Margaret Hedderman on Scaling Community ImpactCommunityConversations-Transcript-#90DownloadAbout Margaret HeddermanMargaret is a nonfiction (and fiction) writer, podcast producer, copywriter and editor.You can find her work in BBC Travel, on Apple Podcasts, and in support of rural entrepreneurs and small business owners. Since 2011, I’ve worked as a freelance writer and content marketer across industries. I believe that everything boils down to a good story. If you need help telling yours, hit me up.About Start Up ColoradoStartup Colorado was founded in 2011 by Phil Weiser and Brad Feld at the Silicon Flatirons Center at the University of Colorado Law School. The initiative initially focused on supporting startups on the Front Range, and the effort to support entrepreneurship across the entire state is the latest evolution of Startup Colorado. Since 2017, Startup Colorado shifted its mission to focus solely on the foundation and success of the State’s rural-based entrepreneurs.Colorado’s rural entrepreneurs are building some of the most exciting business opportunities across the state, from geographically isolated small towns to growing rural hubs. Whether they live inside populations of 60 or 60,000, they are dedicated to diversifying economies, creating new jobs, and fostering local talent. Their goals are mighty and their challenges many. While some business resources are scarce, others are disconnected or hard to find, making it difficult for any entrepreneur to navigate.Startup Colorado solves for this challenge with tactics that drive greater awareness and cohesion on the playing field for entrepreneurs and the business support organizations who serv...27 min
- Melissa Westervelt on Policies and GovernanceCommunity Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.Episode #89 of Community Conversations features Melissa Westervelt, Product Manager, Digital Engagement at Cambridge Associates.On this special State of Community Management 2022 episode, Melissa Westervelt and host Anne Mbugua discuss the trends in community policies and guidelines. Melissa explains the difference between community policies and community guidelines, and shares tips for designing effective policies and guidelines for your online community.Melissa Westervelt on Policies and GovernanceCommunityConversations-Transcript-Ep89DownloadAbout Melissa WesterveltMelissa is an experienced Product Manager with a demonstrated proficiency in SaaS management for digital engagement. Her specializations include enterprise-level community management, community building, and employee engagement strategy. She possesses strong skills in stakeholder alignment, platform search and implementation, IT change management, and managing vendor relationships. What does all of that mean? She loves helping people collaborate by giving them digital tools to ensure their projects succeed.About Cambridge AssociatesThey are a global investment firm and aim to help endowments & foundations, pension plans, and high net worth private clients implement and manage custom investment portfolios that generate outperformance and enable them to maximize their impact on the world. Working alongside its early clients, Cambridge Associates pioneered the strategy of high-equity orientation and broad diversification, which since its inception in the 1980s has been a primary driver of performance for institutional investors. Today, they deliver a range of portfolio management services, including outsourced CIO, non-discretionary portfolio management, investment staff extension, and asset class mandates. Cambridge Associates maintains offices in major financial centers across the globe, with headquarters in Boston, MA.About The State of Community ManagementNow in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model™.Each section includes data, ideas,8 min
- Adam Ballhaussen on Technology Integration and OptimizationCommunity Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.Episode #88 of Community Conversations features Adam Ballhaussen, Senior Director of Customer Education and Advocacy at Docebo.Adam shares a look at how Docebo leverages Insided’s community solutions alongside other internal systems and offers advice for creating holistic community initiatives. We also chat about using online community programs for support, knowledge base, and product outcomes.This episode is sponsored by Insided. Learn more about Insided.Adam Ballhaussen on Technology Integration and OptimizationAdam Ballhaussen on Technology Integration and Optimization – TranscriptDownloadAbout Adam BallhausenAdam’s approach to building Customer Education and Advocacy programs that get results is to be an empathetic leader, a diligent student, and an inspired visionary – in that order.He’s a seasoned CEd & Advocacy leader, passionate about building communities and creating intuitive learning experiences that delight customers. As a lifelong learner, he has a knack for making complex concepts easy and fun to learn. With a background in marketing strategy and design – and an immense, admittedly geeky, love for technology – he builds learning experiences that work.About DoceboDocebo is redefining the way enterprises leverage technology to create and manage content, deliver training, and understand the business impact of their learning experiences. With Docebo’s multi-product learning suite, enterprises around the world are equipped to tackle any learning challenge and create a successful learning culture within their organization.Check out more podcasts from the Community Conversations series:* Leveraging Data Analytics for Community Success* Using MVPs to Power Effective Communities* Fostering a Productive Workplace Culture with Community* Community Bui...36 min
- Kelly Munro on Content and ProgramsCommunity Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.Episode #87 of Community Conversations features Kelly Munro, Community Team Lead, Xero.On this special State of Community Management 2022 episode, Kelly Munro and host Anne Mbugua discuss the trends in community content and programs. Kelly shares tips for designing effective content and programming for your online community and discusses topics including:* How thinking about content and programs affects her community work.* The importance of onboarding for communities.* Advice for community professionals starting to dig into content and programs for their organizationListen to Kelly Munro on Community Content and ProgramsDownload the TranscriptDownloadAbout Kelly MunroKelly Munro is the Community lead within the Customer Success team at Xero, managing their product development & discussion forums. She has an interest in using technology to solve user and business friction with a human-centric & adaptive lens.About XeroXero is a New Zealand-based technology company that provides cloud-based accounting software for small and medium-sized businesses. Their online accounting software connects small business owners with their numbers, their bank, and advisors anytime. Founded in 2006, Xero now has 3.5 million subscribers and is a leader in cloud accounting across New Zealand, Australia, and the United Kingdom. Their team of over 4,500+ talented thinkers, creators, and educators helps make life better for small businesses globally.About The State of Community ManagementNow in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model™.Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry.Download your free copy of the State of Community Management 2022.6 min
- Tim Bamber on Automation ToolsCommunity Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.Episode #86 of Community Conversations features Tim Bamber, Social Community Officer at The Football Association.Tim talks about how The Football Association uses groups and automation tools to manage their community of over 55,000 people.This episode of Community Conversations is sponsored by Verint.Listen to Tim Bamber on Automation ToolsDownload the Transcript Episode #86DownloadQuestions we cover in Episode #86:* What is the technology platform you’re using with this community?* Why did you set up automation rules?* When did you launch your online community?* How the community is becoming a critical component to the overall model of your training model.* How do you measure and report on your community back to team members? What frameworks do you use?* What is the importance of connecting with your community online?About The Football AssociationThe Football Association is the governing body of association football in England and the Crown Dependencies of Jersey, Guernsey and the Isle of Man. Formed in 1863, it is the oldest football association in the world and is responsible for overseeing all aspects of the amateur and professional game in its territory.21 min
- Dianne Kibbey on Community MigrationsCommunity Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.Episode #85 of Community Conversations features Dianne Kibbey, Global Head\VP of Community and Social Media, Newark Electronics.Dianne shares a look at how they choose a new community platform, and what the timeline looks like for a major community migration. She also chats about how her community uses google translate to connect their global member community.This episode of Community Conversations is sponsored by Verint.Listen to Dianne Kibbey on Community TechnologyDownload the Transcript for Episode 85DownloadQuestions we cover in Episode #85:* What was one of the biggest considerations when choosing a platform?* How do you measure the number of registered members?* Have you found a programming that transcends geographical differences in language?* What were some of the major milestones along the way and how long was the overall migration process?* How can you clean up the cobwebs in your online community?* What were some of the key aha moments in making this change?About Dianne KibbeyDianne leads global social media marketing and the strategy\operations of the largest online community for electronics engineers and makers for Premier Farnell, a global B2B distributor of electronic components. Dianne has over 15 years of experience leading industry-recognized innovation and launch strategies for business, online communities (internal and external), unique content marketing programs, and social media strategies. She is a strong leader, recognized for building highly effective and diverse technical development and business teams with the ability to speak both business and tech to ensure maximum benefit. Dianne is exceptionally skilled at marketing to highly technical audiences.About Newark ElectronicsNewark is a high-service distributor of technology products, services and solutions for electronic system design, maintenance and repair.Global access, with service that’s close to homeNewark has operations in the US, Canada and Mexico, serviced from our regional distribution hub in South Carolina. We are committed to supporting local language, currency,26 min
- Jillian Bejtlich on Support CommunitiesCommunity Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.Episode #84 of Community Conversations features Jillian Bejtlich Director of Community, Documentation, and User Education at Zapier.In this episode, Jillian shares insights on how the Zapier community team uses Zapier to manage community workflows (it’s meta and awesome), how Zapier approaches supporting their customers through community initiatives, and chats about how they recently won the Outstanding Community award at the 2022 Gainsight GameChanger Awards for using Gainsight to build an engaging online community to continue to support their customers.Listen to Jillian Bejtlich on Support CommunitiesDownload the Transcript of Jillian Bejtlich on Support CommunitiesDownloadAbout Jillian BejtlichJillian is a quirky, ambitious, and enthusiastic techie who is enamored with online communities and the complex data and psychological puzzles they present. She is currently the Director of Self-Serve Customer Experience (SSCX) at Zapier digging deep into curating a customer experience that delivers the right information at the right time and right place.About NewtonMeet Newton, named for Sir Isaac Newton who discovered gravity and created the universal laws of gravitation. Let’s hope Newt handles gravity better than his 4-legged predecessor. He’s got some big paws to fill… and keep on the ground.About ZapierZapier makes you happier. Zapier is an automation platform that connects your work apps and does repetitive tasks for you. Zapier automates your work by connecting your apps and then moving information between them based on rules you set. Zapier connects 4,000+ of the most popular work apps—more than any other platform.30 min
About Community Conversations
From the publisher's feed
Quick conversations with global online community, collaboration, and change management professionals.