Community Conversations

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. 

Episode #72 features Elizabeth Kohler, Social Learning & Collaboration Architect at Cleveland Clinic.

In this episode of the podcast, Elizabeth shares how to get learners comfortable with using an online learning platform, strategies for pulling engagement in a social learning community into the classroom, and the benefits of using a cloud-based platform for learning and social sharing.

Elizabeth shares best practices including defining your learning cultures, starting with a definition of success, and getting executive buy-in and support.

This episode of Conversations with Community Managers is sponsored by Jive Software.

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About Elizabeth:

Elizabeth has an extensive background in the design and development of online collaboration communities, adult learning programs (eLearning, classroom and blended courses), and video/graphic production. A majority of her career experience has been in the healthcare industry, and she is skilled in picking up new information quickly, whatever the topic. She finds motivation in challenges, change, and diversity. She is continually recognized for her creativity, problem-solving, and positive attitude. She is an outgoing, optimistic person with a passion for lifelong learning, adventure, and personal development.

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About Conversations with Community Managers*To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.These episodes are a great way to begin to understand the nuances of community strategy and management.Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #71 features Jennifer Erzen.

In this episode of the podcast, Jennifer shares her journey through community roles in IT, HR, and Communications, and offers ideas for not just making do with the changes using online collaboration tools force, but leveraging them for increased efficiency and productivity. She also shares her secret community management weapon: the telephone.

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Listen to more episodes of Conversations with Community Managers.

About Conversations with Community Managers*To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.These episodes are a great way to begin to understand the nuances of community strategy and management.Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #70 features Lauren Klein.

In this episode of the podcast, Lauren shares ideas on how to cultivate a strong leadership presence in your online community, empowering young women through mentorship, and ways to make an impact in your communities.

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Links from the Episode:

https://www.linkedin.com/in/thelaurenklein

https://www.girlmade.co

Listen to more episodes of Conversations with Community Managers

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #69 features Lili McDonald.

In this episode of the podcast, Lili shares her experience with online community technology platforms, how community managers can streamline community operations, the power of an online form, and how setting boundaries can help you stay sane.

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #68 features Ashleigh Brookshaw, ASSP and Meghan Bates, Personify.

In this episode of the podcast, Ashleigh and Megan share their perspective on the intersection of change management and community management, how to thrive as a mighty team of one, and how community champion programs can increase engagement and member satisfaction.

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

Episode #67 features Brian Oblinger.

In this episode of the podcast, Brian shares his perspective on why customer experience is a powerful brand differentiator, how community programs can impact the end-to-end experience for customers, members, and employees, and the power of communities at scale.

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In episode #3 Rachel is joined by Liz Miller, to discuss ways to move IRL events to online environments in ways that are engaging AND effective.

Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules.

As in-real-life (IRL) events are canceled how to you move into online environments that make sense? Can you digitize serendipity? Liz and Rachel chat about the current state of events, and how to think about online events in ways to connect with your audience.

Prefer video? Watch the chat here.

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Music: https://www.purple-planet.com

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Engagement That Scales – C.C. Chapman

In In episode #2 Rachel is joined by C.C. Chapman, to discuss the implications and challenges of the sudden shift to distance learning.

Every week Rachel Happe chats for 30 minutes with a new guest – no script, no rules, no edits.

Some people have been working online and remotely for years. Others, not so much. Rachel and C.C. chat about the COVID-19 crisis and the effect on learning. How do you move courses online and create a safe space for learning in an already stressful environment?

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Prefer to watch that chat? Access the video archive here.

View upcoming episodes of Engagement That Scales.

With countless IRL events being moved online as a result of the COVID-19 crisis, Rachel and Jake to discuss ideas for creating synergy and connecting with your audience when your live, in-person event becomes virtual.

Conversations with Community Managers – Alex Blanton

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. 

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Episode #66 features Alex Blanton, Senior Program Manager at Microsoft.

In this episode of the podcast, Alex shares best practices for creating synergy between online and offline events, how community managers can support technical audiences if they aren’t technical experts, identifying SMEs in your audience, and how to support other community programs in tandem with your own.

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