Community Conversations

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Find more episodes.

Episode #64 features Chris Detzel, Global Community Manager at Imperva.

Chris shares an inside look at how he chose their new community platform, best practices for evaluating platform vendors, and an in-depth look at the process of standing up a brand new community program.

This episode of Conversations with Community Managers is sponsored by Higher Logic.

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more. Find more episodes.

Episode #63 features Vanessa DiMauro, Vice President at Georgian Partners.

Vanessa shares her unique perspective on trust as a competitive differentiator. She also shares best practices for fostering trust using technology and community, and effective ways to align community goals with business goals.

This episode of Conversations with Community Managers is sponsored by Telligent.

Join TheCR’s Rachel Happe, Principal and Co-Founder of The Community Roundtable, as she chats with Marjorie Anderson, CSPO, Manager, Digital Communities at the Project Management Institute, about the State of Community Management 2019 report.

In Episode #62, Rachel and Marjorie discuss key finding #3 from the 2019 research: Communities Propel Engagement

Rachel and Marjorie discuss how community management can feel like playing “1001 and one ways to say no, without having to say no”, how community professionals can advocate for themselves in the workplace, and ways to avoid burn-out.

Haven’t downloaded the State of Community Management 2019 yet?

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professional. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more.

Episode #61 features Traci Cappiello, Program Manager, Community at Google.

Traci joins Jim Storer and Shannon Abram to discuss her thoughts on a people-first community strategy, how to tackle your (200 row!!) to-do list with a partner, and ways to make sure your content serves your audience in meaningful ways.

This episode of Conversations with Community Managers is sponsored by Grazitti Interactive.

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professional. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI and more.

Episode #60 features Lisa Allison, Community Strategist and Enterprise Community Manager at Analog Devices.

Lisa and Shannon Abram discuss best practices for completing a smooth community platform migration on this short community-focused podcast.

This episode of Conversations with Community Managers is sponsored by Telligent.

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Jeff Ross, Community Manager at Humana about the State of Community Management 2019 report.

In Episode #59, Rachel and Jeff discuss key finding #1 from the 2019 research: Communities Propel Engagement

Jeff shares a look at how he uses the State of Community Management research, as well as ways he drives engagement in the Humana community.

Download the SOCM 2019 Report for Free

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

* What’s your best advice for someone just starting out in Community Management?* What are your best practices for increasing community engagement?* How to get your members to an ah-ha moment regarding the benefits of using community tools.

Episode #58 features Tanya Caruana, Lead Continuous Improvement Specialist, Enterprise Employee Technology Experience at BMO Financial Group.

Listen in as Tanya as gives us a deep dive of using Yammer in your organization, discusses the power of a #yamjam, and shares the best analogy for getting your members to an ah-ha moment about the benefits of using community tools for collaboration and information sharing.

This episode of Conversations with Community Managers is sponsored by Yammer.

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Shannon Abram as she chats with Rachel Happe, Principal and Co-Founder of The Community Roundtable, and Peter Broadley, Manager, Community Development and Engagement at CSA Group about the State of Community Management 2019 report.

In Episode #57, Rachel and Peter discuss key finding #2 from the 2019 research: Communities Transform Organizations.

Peter shares best practices for organizational transformation, and an inside look at how the CSA Group team has leveraged its online community to advance complex problems. Peter also shares the process he took to help his executives understand the value of community, and get their on-going support.

Download the SOCM 2019 Report for Free

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

* What’s your best advice for someone just starting out in Community Management?* What are your best practices for increasing community engagement?* How external awards and recognition can increase internal community awareness.

Episode #56 features Monique van den Berg, the Senior Manager, Community Engagement at Atlassian.

Join us as we chat with Monique about Atlassian’s wins in the 2019 Marketers That Matter awards, including Building Brand B2B and Customer Experience. She shares how Atlassian thinks about community (prepare to be jealous) and how external validation from awards can help increase internal exposure for community programs.

The Atlassian community team taking home two Marketers That Matter awards.

Welcome to the latest episode in our community management podcast series, “Conversations with Community Managers.”

Join TheCR’s Jim Storer and Shannon Abram as they chat with community managers from a variety of industries about their community journey. They ask the community questions you want to know the answers to, including:

* What’s your best advice for someone just starting out in Community Management?

* What are your best practices for increasing community engagement?

* How can you approach a global audience to encourage productive engagement?

Episode #55 features Julie Blutstein, the Global Digital Manager of Communities for Prudential International Insurance.

Join us as we chat with Julie about how community works in heavily regulated industries, building successful communities of practice at a global organization and why you can’t moderate stupid.