Community Conversations

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #83 of Community Conversations features Anne Larsen, Applications Consultant at Grundfos.

On this special State of Community Management 2022 episode, Anne Larsen and host Anne Mbugua discuss the importance of culture in online communities. Anne shares her experiences with the effect of culture on organizations and their online community, best practices for thoughtful consideration of global cultures, and explores the most surprising findings from the 2022 report.

Listen to Anne Larsen on Community Culture

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About Grundfos

Pumps are our business. Every day, our energy efficient pumps provide comfort, deliver drinking water, remove wastewater, or help farmers water their crops all over the world. Just to mention some of our expertise. We set the standard within our work areas and keep raising the bar when it comes to energy efficiency and protecting the environment. Since 1945 we’ve honed our skills in order to produce the perfect pumps. Pumps which can move liquid to where it should be – using as little energy as possible, making a real difference for the people and the world we live in.

About The State of Community Management

Now in its 13th year, our annual State of Community Management report provides strategic ideas and tactical benchmarks for global community management professionals.

The State of Community Management 2022 explores the state of the community management industry through the lens of the eight competencies in the Community Maturity Model.

Each section includes data, ideas, and expert practitioner perspectives to give you new insight into the community management industry. Download your free copy of the State of Community Management 2022.

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #82 of Community Conversations features Chris Catania, Head of Community at ESRI

On this special State of Community Management 2022 episode, Chris Catania and Anne Mbugua discuss the importance of thoughtful leadership programs in online communities. Chris shares the role community leadership programs, including executive leadership and customer champion programs, play in the ESRI community and explores the most surprising findings from the 2022 report.

Chris also shares advice for aligning your community program with other internal programs to drive revenue and boost customer satisfaction.

Listen to Chris Catania on Community Leadership

About Chris Catania

Chris is an award-winning community and collaboration leader, who always thinks “people first, technology next.”

For more than 20 years, he has helped organizations build relationships with their audiences through strategic communication, community management, content development, and global business strategy.

He believes in the proven power of community to deepen trust, increase loyalty, lower costs and grow revenue. And that power comes when you align community with real business goals to design meaningful online experiences and deliver measurable business results.

He is driven by a passion to empower companies to leverage the power of community as a strategic asset and competitive advantage in the marketplace.

About ESRI

Esri is the global market leader in geographic information system (GIS) software, location intelligence, and mapping. Since 1969, we have supported customers with geographic science and geospatial analytics, what we call The Science of Where. We take a geographic approach to problem-solving, brought to life by modern GIS technology. We are committed to using science and technology to build a sustainable world. Learn more about ESRI.

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Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #81 of Community Conversations features Allison Brotman, Vice President, Learning & Community at UKG.

On this special State of Community Management 2022 episode, Allison and Anne Mbugua discuss the importance of strategy in online community programs. Allison shares the role community strategy plays in the UKG community, and explores the most surprising findings from the 2022 report.

Allison also shares advice for online community professionals embarking on new strategy building, including how a listening tour sets a solid foundation for community building.

Listen to Allison Brotman on Community Strategy

About Allison Brotman

Allison Brotman is the Vice President, Learning & Community at UKG. She has over nineteen years of distinguished performance in the development and leadership of community, learning, and knowledge management programs for multiple industries. She has experience developing new and improving existing programs in accordance with business objectives, customer specifications, regulatory requirements, and industry standards. Allison is obsessed with the customer experience and enjoys working closely with customers and subject matter experts.

About UKG

UKG was born from a historic merger that created one of the world’s leading HCM cloud companies, they help 70,000+ organizations across every industry anticipate and adapt to their employees’ needs beyond just work.

UKG is a leading provider of HR, payroll, and workforce management solutions for all people. But don’t take our word for it: They are the only enterprise vendor ranked as a leader by all major analysts and peer review sites and have been recognized around the world for our workplace culture, innovative practices, and commitment to customer success.

CommunityConversations-Transcript-AllisonbrotmanDownload

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #80 of Community Conversations features Marjorie Anderson, Product Manager, Digital Communities at Project Management Institute, and Founder of Community by Association, LLC.

On this episode we chat with Marjorie about her recent trip to Dubia to attend the Dubai Association Conference, how live, in-person events have changed in this post-pandemic era, and advice for anyone attending IRL events. We also discuss the upcoming CLIX event in Memphis, TN, where Marjorie is the Conference Chair!

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About Marjorie: Marjorie Anderson is an experienced community management professional with expertise in building a large global community for associations and plays a leading role in developing Digital Communities at Project Management Institute. She is the Founder of Community by Association, L.L.C., an organization that dually supports community management practitioners in associations and nonprofits and that provides information and resources to these organizations enabling them to build a solid foundation for their community programs. She is skilled at developing cohesive community strategies that connect to organizational goals and consider the full user experience across an organization’s digital ecosystem. Find Marjorie here and here.

Discussed in the podcast:

Community Leaders Institute eXpo: On April 4-5, 2022 at the Renasant Convention Center in Memphis, TN, CLIX will bring together community professionals from all industries to provide training, best practices and community building, helping you to implement them into your day-to-day operations. Learn from leaders with years of expertise and connect with professionals who are facing (and have faced) similar challenges that will help you prepare for the future of work.

CommunityConversations-Transcript-MarjorieAndersonDownload

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #79 of Community Conversations features Chris Catania, Head of Community at Esri. Esri is an international supplier of geographic information system software, web GIS and geodatabase management applications, headquartered in Redlands, California.

Chris is an award-winning community and collaboration leader, who always thinks “people first, technology next.”For more than 20 years, he has helped organizations build relationships with their audiences through strategic communication, community management, content development, and global business strategy.

He believes in the proven power of community to deepen trust, increase loyalty, lower costs and grow revenue. And that power comes when you align community with real business goals to design meaningful online experiences and deliver measurable business results.

He is driven by a passion to empower companies to leverage the power of community as a strategic asset and competitive advantage in the marketplace.

We chat about how the community redesign of their long-term community program, their award-winning community design elements, and how Esri leveraged member feedback to design a community that serves the members and the organization.

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Discussed in the conversation:

Community Jobs

Team Bearded Dragon:

Community Conversations is a long-running podcast highlighting community success stories from a wide variety of online community management professionals.

Episode #78 of Community Conversations features Stephanie Weiner Director, Digital Strategy & Engagement at the Association of American Medical Colleges (AAMC).

We chat about converting digital skeptics, using a playbook to scale community initiatives, and replacing email with community programs to create evergreen knowledge bases online.

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Episode #77 features Jeremy Meiss, Director, DevRel & Community at circleci.

Jeremy shares a look at how circleci connects with their audience through developer relations programs.

Using Orbit to connect their community channels, Jeremy and his team provide a single pane of glass into the developer journey, and can easily track and measure the impact of individual members.

This episode of Community Conversations is sponsored by Orbit. Learn more about Orbit here.

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Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. 

Episode #76 features Sam Pirok, Sr. Project Manager at Extreme Networks.

Sam shares the benefit of setting customer expectations, how to bring a neglected, older community back to functioning/flourishing, and how to form positive relationships with disenfranchised/disgruntled users.

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As mentioned in the podcast: extremely good boy, Ranger:

Listen to more episodes

About Conversations with Community Managers*To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.These episodes are a great way to begin to understand the nuances of community strategy and management.Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. 

Episode #75 features Lance Yoder, Manager, Workforce Adoption and Collaboration, Cerner and John L. Moore, Lead Technology Architect and Microsoft MVP at Cerner.

Lance and John share how they use Office 365 to unite their global workforce in over 18,000 communities. They also share the genesis of their popular “What to use, When?” graphic, and share ideas for improving workplace collaboration.

This episode of Conversations with Community Managers is sponsored by Microsoft.

Listen now:

Listen to more episodes of Conversations with Community Managers.

About Conversations with Community Managers*To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.These episodes are a great way to begin to understand the nuances of community strategy and management.Each episode is short (usually less than 30 minutes) and focuses on one community management professional.

Join the community experts at The Community Roundtable as they chat about online community management best practices with a wide range of global community professionals. Topics include increasing online audience engagement, finding and leveraging executive stakeholders, defining and calculating online community ROI, and more. 

Episode #73 features Esha Singh, Product Manager at Workday.

In this episode of the podcast, Esha shares how to empower members to keep coming back, the differences between a transactional community vs experience focused community, and how determination is a underrated superpower!

Listen now:

Listen to more episodes of Conversations with Community Managers.

About Conversations with Community Managers*To better reflect the diverse conversations our podcast covers we’ve changed the name of our long-running series to Community Conversations.Community Conversations highlights short conversations with some of the smartest minds in the online community and social business space, exploring what they’re working on, why they do what they do, and what advice they have for you.These episodes are a great way to begin to understand the nuances of community strategy and management.Each episode is short (usually less than 30 minutes) and focuses on one community management professional.