After managing MetaFilter for 16 years, founder Matt Haughey stepped away from the community in 2015, handing the day-to-day operations over to a long time staff member with a small, paid team.

As we talk about harassment and fake news online, we are often discussing what responsibility platforms have in the matter. What should they do? What shouldn’t they?

Community is at the core of the existence of public libraries. They're an important hub for local communities and, in turn, become a community of their own, where people learn and share.

I recently spoke to a class at Syracuse about online community, and one of the students asked me what the two most important traits for a community professional were. I named empathy and attention to detail. The first one is the focus of this episode.

Six years ago, multinational publishing and education company Pearson transitioned from siloed intranets to an internal online community named Neo. This platform has encouraged active collaboration between their global network of 36,000 employees.

I'm a big believer in knowing where you come from. Online community is not new. Our profession has existed since the 1980s. People came before us, and I believe that it's important to understand, acknowledge and appreciate that.

I'm a big believer in knowing where you come from. Online community is not new. Our profession has existed since the 1980s. People came before us, and I believe that it's important to understand, acknowledge and appreciate that.

I'm a big believer in knowing where you come from. Online community is not new. Our profession has existed since the 1980s. People came before us, and I believe that it's important to understand, acknowledge and appreciate that.

Paid, private online communities often struggle to retain members and create value over a long period of time. eCommerceFuel founder Andrew Youderian joins me on this episode to discuss how he's done it.

Kickstarter is the world’s largest crowdfunding platform, with $2.3 billion dollars pledged to more than 112,000 successful projects. The company has a firm grasp of the best practices that can improve a campaign’s chances of success.