Evan Hamilton believes that community professionals should own retention. I'm a believer. If you read the description of the show in the sidebar, you'll find this: "Marketing brings new customers. Community helps you keep them."

Filtering technology is essential for large online communities and can be beneficial for communities of all sizes. But I almost never hear community and forum software vendors talk about it. Most communities are simply stuck with a basic word censor. Why?

The principles of good community management can benefit more than just professionals in our industry. They can be applied by managers and executives in other disciplines, helping them to be more effective leaders.

There are people who believe that, in order to be a community professional, you must always be connected. But if you follow that belief to its logical conclusion, it ends in burnout. We have to take care of ourselves. With guest Sherrie Rohde.

Early community management conferences, building empathy and what we can learn from theme park design.

While some news organizations have run away from online comments, The New York Times has shined by embracing them and holding commenters to a level of quality that reflects their editorial work.

Expanding community globally and scaling moderation with Rebecca Newton.

From volunteer moderator to head of community, Sarah Hawk talks about persuasive design and the holy grail of community management.

Structure3C's Bill Johnston, formerly of Dell and Autodesk, explains what happens when marketing automation falls under the community department. Plus how he developed the community listening and response program at Autodesk.