Erik and Bob take your questions. A system administrator for alternative energy company tells of Google Cloud horror story as monitoring system gets erroneously shut down for suspected "suspicious" activity. YouTube poster accused of copyright infringement--of his own song. We help a user diagnose a Windows "Stop" error that appears without an error code. Using the "System File Checker" tool to diagnose problems with Windows. A listener has questions on which Windows anti-virus program to use. We also suggest using OpenDNS to surf the Web more safely. Kim Dotcom, notorious defendant in a copyright infringement case, loses extradition appeal. We help a Windows 10 user who is receving an error message that his "recovery partition" (drive D:) is full after a recent Windows update. An Office XP user has problems with the document "äutosave" feature appearing all the time in Excel.

A graphic designer looks for a good anti-virus program for Macintosh computers that will not slow his system down. Also the caller discussses how blowing accumulated dust out of the computer can drastically improve performance. A listener suggests using the "compatibility mode" for the problem with Windows Microsoft Excel for Windows XP. We help a user use the "Windows Update Helper" to fix problems with Windows 10 Update not working properly. A listener gets assistance troubleshooting his wireless connection with his laptop. We help a user who is having difficulty receiving e-mail due to incorrect wireless settings to fix her "DNS" settings. A Windows 7 user attempting to update his GPS device wonders if a ".NET" software update is safe to install. We help a user change the default start-up page using the Mozilla Firefox web browser. A listener seeks alternatives to Microsoft Outlook for privacy protection against e-mail marketing purposes and asks about setting up a private file server. Finally, we help a user set up wireless printing from a Google Chromebook to a Brother printer.

Erik and Bob take your questions. Due to component shortage, supply of phones, televisions, and gaming consoles may be limited. Apple CarPlay and Android Auto systems were found to be less distracting than others according to a study. A Morgan Stanley analyst suggests Google should give away free Google Home Mini voice assistants. A new scam targets Uber drivers. A listener has questions about "cutting the cord" with his cable company, and when free public Wi-Fi services will be widely available. We help a new cable subscriber connect a laptop wirelessly to the Internet by changing DNS settings. A million-dollar robot prepares $6 hamburgers without human intervention. A listener gets help connecting wireless headphones to the TV set and a listener tells of his experiences with the new GoNetspeed fiber optic Internet service.

California passes new toughest-in-the-nation data privacy law amid criticism by privacy advocates. Driver of autonomous Uber car faces manslaughter charges for watching video streaming service before crash. A listener faces difficulties with his iPad keyboard performance after an iOS update. Driving while taking cold medicine could get you locked up in the United Kingdom. A listener has questions about using a "cloud" storage device to store data, plus has questions on safely updating Adobe Reader and removing unwanted software. How to change the default homepage in the Mozilla Firefox web browser after a browser hijack, plus how to clear the Internet cache. We help a user to deal with "Blue Screen Of Death" error messages in Windows 10. Plus, a listener calls in to find a simpler alternative to Quicken for checking software. We also talk with a user seeking a usable web browser for the (obsolete) Windows Vista operating system.