ConnectedPodcast

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ConnectedPodcast episodes

February 27 Connected Podcast Episode 196: Maximizing Service Opportunities
Service departments don't get as many at-bats as they used to. With customers visiting less frequently, every service opportunity matters now more than ever.
On today's Connected, Greg sits down with Dave Rogers, fixed operations director at Piazza Auto Group, to get his perspective on what it really takes to maximize every visit in today's service drive.
Dave and Greg discuss:
• How MPIs and videos drive transparency and closing rates.
• The importance of recognizing behavioral metrics.
• Where AI and service lane technology can unlock real efficiency.
If you’re focused on improving technician productivity and increasing service drive profitability, this conversation is worth your time!
29 min
February 25 Connected Podcast Episode 195: Shaping the Future of Retail Automotive
In our latest episode recorded on the floor of NADA, Greg talks with Todd Smith, founder of QoreAI and author of "The Intelligent Dealership."
Todd sheds light on his groundbreaking ideas and shares his vision for the auto industry’s future. In this episode, he and Greg cover:
• The inspiration behind "The Intelligent Dealership" and its impact.
• How AI is redefining dealership operations.
• Strategies for embracing technological change in the automotive sector.
This engaging conversation with Todd is a must-listen for automotive professionals aiming to stay competitive. Apply these insights to innovate and future-proof your dealership!
24 min
February 20 Connected Podcast Episode 194: Building a Narrative with Paul J Daly
It's another special Friday episode of Connected, recorded live at NADA!
Today, Greg's catching up with Paul J Daly, founder and CEO of More Than Cars. If you're not watching Season 2 of their docuseries, The Truth About Car Dealers, you're missing out.
In this episode, Paul and Greg discuss:
• How to leverage storytelling in building a narrative.
• Creating attention and making moments feel big.
• How the More Than Cars team is incorporating these ideas in what they're doing daily and The Truth About Car Dealers.
Another great conversation with Paul! He and his team are doing such great work highlighting amazing stories from the automotive industry and helping dealers learn how to craft and tell their own.
28 min
February 18 Connected Podcast Episode 193: The Future of Automotive Marketing with Brian Pasch
We're thrilled to bring you another insightful episode recorded live from NADA, featuring Brian Pasch, automotive marketing expert and founder of Pasch Group!
Brian recently released a report evaluating the current landscape for CRMs in the dealership world. It's titled: Dealership CRMs Must Evolve or Get Left Behind. He joined us at NADA to discuss the transformative trends shaping the automotive industry. In this episode, he and Greg cover essential topics like:
• The evolution of CRM to customer engagement platforms.
• How CDPs are revolutionizing dealership marketing strategies.
• The significance of data hygiene and identity resolution in enhancing sales opportunities.
26 min
February 13 Connected Podcast Episode 192: AI and Industry Growth with Kyle Mountsier (NADA 2026)
In today's conversation from the NADA floor, Greg's talking with Kyle Mountsier, COO of More Than Cars.
If you have the chance to catch up with Kyle, you can't pass it up. He's got such a great mind for marketing and is so plugged into the automotive industry and where we're headed. He and Greg touch on:
• How technology impacts both the consumer and employee experience.
• The amazing growth of AI in the last year and where it's headed looking forward.
• How he's incorporating AI into his marketing efforts.
• The story behind how a missing bracket grew into a community touch point.
And if you haven't seen it already, check out season two of the More Than Cars docuseries, The Truth About Car Dealers, that premiered this week. It's always so inspiring to hear stories from dealers doing really great work.
⁨@asotu⁩
25 min
February 11 Connected Podcast Episode 191: Exploring Automotive Innovation (NADA 2026)
We're excited to bring you a special episode from the NADA show floor featuring Sam D’Arc, COO of Zeigler Auto Group and host of Daily Dealer Live!
In this episode, Greg Uland asks Sam about his unique perspective on the automotive industry and they discuss the key issues Sam sees dealers focusing on today, such as:
• The shift from digital retailing to AI as the industry's hot topic.
• Encouraging transparency and storytelling within the automotive community.
• The evolving role of social media in dealership marketing.
31 min
February 04 Connected Podcast Episode 190: NADA Insights with Cliff Banks
Connected live at NADA 2026!
We're kicking off NADA with a special episode featuring Cliff Banks, founder of the Banks Report and AUTOVATE, from the show floor!
Greg has a tradition of catching up with Cliff at the show every year to hear his insights on the state of the industry. Together, they break down recent topics and trends and explored what to keep an eye out for in the year ahead, like:
-The rise of companies like Waymo and the potential impact on fleet and vehicle ownership levels.
-Scout and how states are responding to the direct-to-consumer sales model.
-How dealers can be learning to leverage not only AI tools in their business, but also the AI search tools their customers may be using to find them.
What a great conversation to kick off NADA! And this is only the start of our episodes from the show. Stay tuned for even more great conversations live from Las Vegas throughout the month!
27 min
January 21 Connected Podcast Episode 189: Dealership Hospitality
This week Greg is joined by Adam Gaedke, partner at Freddy Media. He's a longtime automotive retail operator with over two decades of experience in growing dealer groups.
Before partnering with Freddy Media, Adam spent 22 years at Van Horn Auto Group, where he played a key role in scaling the organization from a handful of stores to an 18-rooftop operation. Today, he brings that operator’s mindset to helping dealers think differently about growth, leadership, and customer experience.
In this episode, Adam shares insight on:
-The difference between managers and true operators, and why “intrapreneurship” is critical inside multi-store organizations.
-Why the automotive industry underinvests in hospitality and how small, intentional moments can dramatically impact customer experience and profitability.
-What it really takes to successfully grow a dealer group and why people and preparation matter.
This was a great conversation that blended real-world dealership lessons with a practical, no-nonsense perspective on what separates average operations from exceptional ones.
40 min
January 09 Attitude, Effort, and Extra: A Farewell to Dave Bates
In this special episode of Connected, Chief Customer Ambassador Dave Bates reflects on retiring from Reynolds and Reynolds after 42 years (15,598 days) with the company.
Dave talks with Greg Uland about:
-Dave’s philosophy behind Attitude, Effort and Extra (AEX) and the idea of “being a star where you are.”
-The story of his interview with Reynolds and how he met his wife Carolyn.
-Highlights from his career.
-Advice for the industry going forward.
Comments about Dave have been rolling in all day. His leadership, warmth, and dedication have inspired associates, strengthened partnerships, and left a lasting mark on everyone he’s worked with. We’re grateful for his guidance and wish him the very best in this next chapter.
29 min
January 07 Connected Podcast Episode 188: The Next Generation in Automotive
On the first Connected of 2026, Greg is joined in the studio by Dr. Kent MacDonald, president of Northwood University.
If you're not familiar with Northwood, it's a unique university in Midland, MI, known as "America's Free Enterprise University." As an academic leader in the automotive, aftermarket, and mobility spaces, Northwood is shaping the next generation of our industry.
Dr. MacDonald shares his insight on:
-How Northwood's unapologetic set of values sets itself and its students apart.
-The balance of academics and experience in shaping students coming out of higher education.
-How to encourage young people to want to be a part of the automotive industry.
It was great getting to hear more about what's going on at Northwood and what's to come for our industry. They are producing some really impressive students that are going to make a big impact in automotive!
38 min

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The Connected Podcast from Reynolds and Reynolds provides dealers with pertinent information, tips, and strategies to manage operations in a complex and shifting business environment. With Connected, you’ll get insights from industry experts, consultants, and dealership personnel to shape your best practices and drive success in the dealership.