Lyndon Subroyen, Global Head of Digital at Investec, says creating more self-service capabilities for its clients is one of the company's main digital goals

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Schneider Electric's Head of IoT Cyril Perducat says the data collected from its smart devices is making its customers more sustainable and efficient.

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Jamie Moldafsky, CMO at Wells Fargo, says the bank's extensive data harvesting is going to allow them to create a top quality customer experience.

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Patrick Eltridge, CIO at RBS, discusses the ways in which digital innovations are making their customers' lives easier and more efficient.

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In his 7 years at Standard Life, Mark Dixon oversaw the introduction of digital systems as they became central to the company’s business model. In this interview, he talks to Hot Topics about what the biggest challenges were that he faced during this transformation and why it was important for him to sit at board level, among other subjects.

This episode is part of our series called Making Digital Work, powered by Computacenter.

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When Stewart Carmichael joined Schroders in March 2015 he was given the task of overseeing a digital transformation at the firm. Two and a half years on, that process is in full swing and technology is now very much at the heart of the business. He tells us how he’s gone about implementing this culture shift.

This episode is part of our series called Making Digital Work, powered by Computacenter.

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Karl Hoods serves as CIO at Save the Children UK, the global children’s charity who helped 22.1 million through their work in 2016 alone. Karl has full responsibility for technology and digital functions within the UK. He is also a member of the global IT executive team and provides vision and strategy to ensure technology supports the charity in fulfilling its mission.

Karl has been in this role since 2013 and so far has defined technology strategy to support all business functions including retail operations and overseen key progressive elements such as negotiating the global contract with Adobe for Marketing Cloud, and implementing Oracle HCM globally to provide a common HR service across Save the Children.

Prior to his role at Save the Children, Karl served in a number of technology based roles including CTO & Head of Central Service Management for the UK governments Department of Education.

Our ‘Making Digital Work’ series focuses on how tech leaders are implementing digital at their companies. The series is run in partnership with Computacenter.

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As Chief Digital Officer of Hearst UK, Paul Cassar is in charge of making sure the group’s 17 million online subscribers are satisfied with the quality of the content their brands are producing. With a social media following totaling more than 22 million, Paul says it has been fun and exciting to work for the first time with such well-known brands as Cosmopolitan, Esquire and ELLE. He says that being digitally successful is all about putting the customer first.

This episode is part of our series called Great Expectations, powered by Decibel Insight.

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A key differentiator among successful businesses is a relentless focus on high-quality customer experience. Michael Dell has always taken this view.

On stage recently he cited the 2 billion or so customer interactions that are had through Dell’s channels every year. The trouble, he said, has always been taking these interactions and turning them into insight that can be used to help drive improvements.

We spoke to Erin Kurusz, VP Business Transformation at Dell, the woman who is responsible for solving that challenge, to learn how the business is turning consumer insight into data at an enterprise level.

This interview forms part of the Great Expectations series, run in partnership with Decibel Insight.

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The discussion was facilitated by Richard Robinson, VP Commercial, Cambridge Analytica and participants were:

Sakina Najmi, Director of Global Marketing, Criteo

Matt Hooper, SVP Global Marketing, IMImobile

Antonia Wade, CMO, Thomson Reuters

Shallu Behar-Sheehan, Senior Director, EMEA Marketing, F5 Networks.

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