Sign up to save your podcasts
Or
Share Connecting the Dots
Share to email
Share to Facebook
Share to X
Share to email
Share to Facebook
Share to X
Or
Connecting the Dots
By Mel Bilge and Bill CushardBusiness
Connecting the Dots episodes
- 16 Mike Dowsey of CEdMA on the Certified Technical Training Manager Program (CTTM)
In this episode, we talk to Mikey Dowsey from the Customer Education Management Association (CEdMA) on the new Certified Technical Training Manager Program (CTTM).
- Learn more about CEdMA
- The CEdMA book: Technical Training Management
- The Certified Technical Training Manager Program (CTTM)
- Video describing the CTTM
- Connect with Mike on Linkedin
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
52 min - 15 Training credits in customer education
Mel and Bill talk about training credits. The why, what, and how.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
35 min - 14 Jarin Schmidt from Credly on digital badging
In this episode, we talk to Jarin Schmidt, chief experience officer at Credly about digital badging in customer education
- Learn more about Credly.
- Connect with Jarin on Linkedin
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
49 min - 13 Lee Berkman from Cloudshare on virtual labs in customer education
In this episode, we talk to Lee Berkman about how Cloudshare integrates with LMSs like Learndot to spin up virtual environments automatically as part of hands on customer training offerings.
- Learn more about Cloudshare
- Connect with Lee on Linkedin
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
55 min - 12 Holly MacDonald Value proposition design and customer training [Webinar Recording]
This episode is a recording of a webinar we did with Holly MacDonald of Spark + Co. It is a follow up to episode 11 about how to take a product management approach to customer education. Value proposition design and game thinking and empathy.
- Holly is an Articulate Hero
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
1 hr 6 min - 11 Holly MacDonald A product approach to customer education
In this episode, we talk to Holly MacDonald of Spark + Co, about how to take a product management approach to customer education. Value proposition design and game thinking and empathy.
- Holly is an Articulate Hero
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
58 min - 10 Negotiating the renewal - Part 2
This is part two in a two part series in which Mel and Bill talk about owning renewals, negotiating the renewals, and lessons learned building a customer success team that does own the renewal.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
47 min - 09 Negotiating the renewal - Part 1
This is part one in a two part series in which Mel and Bill talk about owning renewals, negotiating the renewals, and lessons learned building a customer success team that does own the renewal.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
31 min - 08 Grow software companies with customer education [Webinar recording]
This is a webinar recording describing how software companies can use customer education to grow the company. To treat customer education as a growth driver just like marketing or sales or customer success.
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
57 min - 07 Customer advisory boards
Mel and Bill talk about customer advisory boards (CABs).
- Mel on Linkedin
- Bill on Linkedin
- Contact us at Learndot.com
53 min
About Connecting the Dots
From the publisher's feed
Our mission is to be coveted by fast-growing software companies as the single most reliable partner in the acceleration of their growth. Connecting the Dots is a podcast from Learndot by…
ServiceRocket, in which Mel Bilge and Bill Cushard talk to interesting people in the SaaS and open source software services and customer education ecosystem.