Connecting the Dots

By Mel Bilge and Bill Cushard

Our mission is to be coveted by fast-growing software companies as the single most reliable partner in the acceleration of their growth. Connecting the Dots is a podcast from Learndot by ServiceRocket... more

· Business

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FAQs about Connecting the Dots:

How many episodes does Connecting the Dots have?

The podcast currently has 26 episodes available.

Connecting the Dots episodes:

March 22, 202116 Mike Dowsey of CEdMA on the Certified Technical Training Manager Program (CTTM)
In this episode, we talk to Mikey Dowsey from the Customer Education Management Association (CEdMA) on the new Certified Technical Training Manager Program (CTTM).
Learn more about CEdMA
The CEdMA book: Technical Training Management
The Certified Technical Training Manager Program (CTTM)
Video describing the CTTM
Connect with Mike on Linkedin
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
52min
March 18, 202115 Training credits in customer education
Mel and Bill talk about training credits. The why, what, and how.
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
35min
March 15, 202114 Jarin Schmidt from Credly on digital badging
In this episode, we talk to Jarin Schmidt, chief experience officer at Credly about digital badging in customer education
Learn more about Credly.
Connect with Jarin on Linkedin
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
49min
March 08, 202113 Lee Berkman from Cloudshare on virtual labs in customer education
In this episode, we talk to Lee Berkman about how Cloudshare integrates with LMSs like Learndot to spin up virtual environments automatically as part of hands on customer training offerings.
Learn more about Cloudshare
Connect with Lee on Linkedin
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
55min
February 23, 202112 Holly MacDonald Value proposition design and customer training [Webinar Recording]
This episode is a recording of a webinar we did with Holly MacDonald of Spark + Co. It is a follow up to episode 11 about how to take a product management approach to customer education. Value proposition design and game thinking and empathy.
Holly is an Articulate Hero
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
1h 6min
February 21, 202111 Holly MacDonald A product approach to customer education
In this episode, we talk to Holly MacDonald of Spark + Co, about how to take a product management approach to customer education. Value proposition design and game thinking and empathy.
Holly is an Articulate Hero
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
58min
February 16, 202110 Negotiating the renewal - Part 2
This is part two in a two part series in which Mel and Bill talk about owning renewals, negotiating the renewals, and lessons learned building a customer success team that does own the renewal.
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
47min
February 13, 202109 Negotiating the renewal - Part 1
This is part one in a two part series in which Mel and Bill talk about owning renewals, negotiating the renewals, and lessons learned building a customer success team that does own the renewal.
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
31min
February 10, 202108 Grow software companies with customer education [Webinar recording]
This is a webinar recording describing how software companies can use customer education to grow the company. To treat customer education as a growth driver just like marketing or sales or customer success.
Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
57min
February 10, 202107 Customer advisory boards
Mel and Bill talk about customer advisory boards (CABs).

Mel on Linkedin
Bill on Linkedin
Contact us at Learndot.com
...more
53min

FAQs about Connecting the Dots:

How many episodes does Connecting the Dots have?

The podcast currently has 26 episodes available.