ConnectWise Podcast Network

The SMB industry is a constantly changing market, which provides a constant opportunity for MSPs. However, it’s important to understand these changes so that you can understand the opportunities at hand. And what better way to understand these opportunities than data?

On this episode of MSPradio, we’re joined by an SMB expert, Anurag Agrawal, CEO of TechAisle. He talks about the state of small business, where SMB IT priorities are and how MSPs can take advantage. And of course, he backs it all up with cold-hard data!

Tune in to this week’s episode of MSPradio!

Running an MSP is a tough job. There are many different components you have to juggle, and two areas where many MSPs struggle is finding ways to grow their business, while also retaining and increasing revenues from their current clients.

On this week’s episode of MSPradio, we chat with two MSP experts, both of whom are speakers at Navigate 2014. Bryan Gilliom is a former MSP and now an MSP coach, with over 20 years of experience running and working with MSPs. He joins us to discuss some effective strategies for growing your MSP business. We’ll also hear from Joy Beland, also known as the LA IT Girl, who has been helping her clients find IT success since 1998 and will discuss how she uses regular business reviews to retain her clients and uncover new revenue opportunities.< [...]

While IT solution providers have been around for a while, Managed IT Services is a fairly new offering comparatively. Managed services are not just a product, it’s a way of doing business. In order to be successful as an MSP, you need to fully buy into this business model. But what exactly is this business model?

On this episode of MSPradio, we’re joined by Stuart Selbst, a Business Coach and MSP Consultant, as well as Nick Merola and Matt Waters, both of whom are Directors of Sales at Continuum. We discuss the MSP business model, how MSPs can successfully adopt the model and where some MSPs are falling short.

A help desk is critical for an MSPs success. Your clients will need someone to call when something goes wrong. The problem is that maintaining a full help desk is a business of its own. You need to be available 24/7, call volume can be incredibly volatile and it’s difficult to find and retain top talent. Ultimately, maintaining a service desk in-house isn’t scalable for MSPs.

On this episode of MSPradio, we chat with Jacque Rowden, Director of Continuum’s Help Desk, as well as Bryan and Bob Sullo from Clocktower Technology Services to discuss the help desk dilemma for MSPs and how you can find success with an outsourced help desk solution.

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Communities are an incredibly important part of business. They are where people share ideas, connect, uncover business opportunities and learn from their peers. And now, there are even more opportunities to connect and build communities with the Internet and social media. So how can managed IT services providers leverage these communities for their business?

Last week we attended the CMIT conference in New Orleans and came away with a ton of great knowledge, statistics and fun stories that we wanted to share with you on MSPradio. This week’s guests are Cindy Phillips, Director of Product Management at CMIT and Todd Wolpert, Senior Account Manager at Continuum, both of whom were at the conference last week. 

We’ve talked about building a marketing program for your MSP business, which is important for growth. But that’s only half the battle. None of that really matters unless you can actually close the leads that you generate from your marketing. 

The great shift in cloud computing poses both a threat and massive opportunity to managed IT services providers. While some SMBs have purchased cloud infrastructures direct from the providers (like Amazon and Microsoft), the majority of small businesses will need help with their cloud strategy, and they will rely on the MSPs to get them there.

On the tails of the recent launch of our cloud solution designed specifically for the MSP (Continuum Cloud Console, or C3), we're talking “The Cloud” on MSPradio. This week’s episode features two conversations from Paiman Nodoushani, VP of Engineering at Continuum and Dee Zepf, VP of Product and Technical Services at Continuum, who both share their thoughts on the cloud and what the opportunity is for MSPs.

Pricing is a HUGE topic for MSPs. There are many different models you can use to price your services, but which makes the most sense for you business? On this episode of MSPradio, Nate Teplow chats with Ray Vrabel, Director of Technical Account Management at Continuum and Frank Bauer, Senior Account Manager at Continuum, to talk about MSP pricing models, what’s happening in the market, and how you can effectively price your services.

Last week we talked about the opportunity for MSPs within the market and how they can take advantage from a sales perspective. This week, we’re talking MSP marketing. It's hard to ramp up your sales without the support of a marketing program, yet many MSPs seem to put marketing on the back burner.